Could not login to Volkswagen Connect, please check your credentials and verify that the service is working

[CyberChris79]

Hello,

i am using Home Assistant in the follwing version:

Core2 024.11.3
Supervisor: 2024.11.4
Operating System: 13.2
Frontend: 20241106.2

and the latest Volkswagen Connect Version --> v5.0.3

It worked fine till a few days ago. I could not connect anymore and did not changed any settings or credentials.

So i reinstalled the addon and tried to configure again.
But everytime i try to login to retrieve the entities, i get the follwiing error:
Could not login to Volkswagen Connect, please check your credentials and verify that the service is working

The VW Service is running and i can log in with these credentials.
So i think they have changed the api.

Cheers
CyberChris

[gabrielbirkedahl]

The other day I got the same error along with the following:
2024-12-01 07:31:07.036 ERROR (MainThread) [custom_components.volkswagencarnet] Error fetching volkswagencarnet data: Failed to update Volkswagen Connect. Need to accept EULA? Try logging in to the portal: https://www.myvolkswagen.net/

After visiting the portal where I actually needed to accept a standard EULA, I got it working again.
This morning I got the message again, but the EULA popup did not display now.

[CyberChris79]

Hello @gabrielbirkedahl ,

yes, after the error message, i tried also log in to the volkswagen website, and i also had to accept the EULA and hoped it will work after again, but no chance. I still can't login via the addon.

[etobi]

Same for me :-/
Seems to be a general problem as the volkswagen_we_connect_id integration has the same issue
https://github.com/mitch-dc/volkswagen_we_connect_id

[Alkaramazov]

Same for me :-/ Seems to be a general problem as the volkswagen_we_connect_id integration has the same issue https://github.com/mitch-dc/volkswagen_we_connect_id

Hello,
Yes indeed, I posted here about this : mitch-dc/volkswagen_we_connect_id#285
And I'm still facing this problem.

When I try to add (and configure) these HA integrations, I can see in the logs :
Error message with weconnect : "OAuth 2 MUST utilize https"
Error message with Volkswagen Connect : "Login failed: Form POST request failed."

During all my attempts to accept user condition, reinstall VW app etc... I noticed that previously it was 2 different App on smartphones : "Volkswagen Connect" and "Volkswagen" . Now they merge both, I don't know when this changed happened.

Now I'm wondering if I can manage a VW ID3 car from this present integration, I hope so, because it looks still maintained :)

HomeAssistant :
Core 2024.11.3
Supervisor 2024.11.4
Operating System 13.2

Btw, some people were able to fix this by accepting new user conditions somewhere.
Some people accepted all the existing conditions, but it does not fix the problem (my case). I wonder if there is something different between countries ? (different laws, different user conditions...)
I'm in Switzerland...

[virtualdj]

In my case after doing this I was able to solve the login issue, yesterday.
At the moment it seems to be still up... I hope it will last!

[Loic691]

Yes, Connecte to VW Connect web site, accept EULA agrements
And so reload the WV integration in HA
Hope this helps

[gabrielbirkedahl]

I too can confirm, that logging out and in of the app allows for a succesful reconfiguring

[CyberChris79]

Yes, now it works again for me, but as i wrote, i accpeted the EULA and refresh everything in the morning, but still could not connect. Hmm...Hopefully it will work now without futher issues.

[steensadolin]

Still an issue for me after logging out/in of app and reloading integration. Also tried to login to service on web… same result.
Hope for some fix to this issue.

[robinostlund]

It seems to be issues with their service, i have the same issue on my Skoda.

[4webat]

I have the same problem, HA has an error and cannot be reconfigured.

I logged in online and agreed to everything and also logged out in the app and logged in again without success!

[eh457844]

I have the same problem, HA has error and cannot bé reconfigurer.
Re installed connectvintonHA and accept conditions in website.
Still not OK
😭

[Alkaramazov]

That's ugly, but I guess my next move could be to delete the car in https://www.volkswagen.ch/fr/services/myvolkswagen.html
Also factory reset the infotainment system in the car. Logoff from every of their website and the app.
Then configure it all again.... which should force me to accept conditions again. I guess...

[arcidodo]

Every time i logon to an vw site (https://vwid.vwgroup.io/account or https://www.vwbedrijfswagens.nl) i get the EULA question, if i accept and logoff and logon again.. i need to accept the EULA again.

I think its an bug on the VW end that the consent of the EULA not is saved.

[showupch]

Every time i logon to an vw site (https://vwid.vwgroup.io/account or https://www.vwbedrijfswagens.nl) i get the EULA question, if i accept and logoff and logon again.. i need to accept the EULA again.

I think its an bug on the VW end that the consent of the EULA not is saved.

This issue also for me. I can't make it work. I try everything.

Any suggestion?

[arcidodo]

Every time i logon to an vw site (https://vwid.vwgroup.io/account or https://www.vwbedrijfswagens.nl) i get the EULA question, if i accept and logoff and logon again.. i need to accept the EULA again.
I think its an bug on the VW end that the consent of the EULA not is saved.

This issue also for me. I can't make it work. I try everything.

Any suggestion?

nope.. i guess we need to wait when vw fix the issue..

[DHBREUER]

Same problem here, I think it's just a problem at the side of VW (again). Not the first time I've problems connecting.

[agodet]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula
2. In your account, Change your Country and Region to another country (for instance albania).
3. Logout and Logon and accept eula
4. In your account, change your country and Region to the correct one.
5. Logout and Logon and accept eula another time
6. If you logout and Logon another time eula will not appear
7. Try ton reconnect with home assistant

[Nolux]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula

2. In your account, Change your Country and Region to another country (for instance albania).

3. Logout and Logon and accept eula

4. In your account, change your country and Region to the correct one.

5. Logout and Logon and accept eula another time

6. If you logout and Logon another time eula will not appear

7. Try ton reconnect with home assistant

This worked for me. Thanks!

[4webat]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula

2. In your account, Change your Country and Region to another country (for instance albania).

3. Logout and Logon and accept eula

4. In your account, change your country and Region to the correct one.

5. Logout and Logon and accept eula another time

6. If you logout and Logon another time eula will not appear

7. Try ton reconnect with home assistant

This worked for me. Thanks!

Thanks it works!

[showupch]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula

2. In your account, Change your Country and Region to another country (for instance albania).

3. Logout and Logon and accept eula

4. In your account, change your country and Region to the correct one.

5. Logout and Logon and accept eula another time

6. If you logout and Logon another time eula will not appear

7. Try ton reconnect with home assistant

This worked for me. Thanks!

Thanks it works!

Thanks. This worked also for me.

[raad1960]

Hm for me this does not work. The dropdown for the country is disabled, can’t choose anorher country. I am in the Netherlands. I get the eula confirm message with every login. So my HAS intergration does not work anymore

[raad1960]

Correction: it works. I could not change the country on the eula confirmation dialog but i could on the page with persomal data. Changed it and twice and now works fine. Thanks!

[steensadolin]

Worked for me too.
Thx

[t0ffemannen]

Worked perfect here too. Thanks!

[JP-Cornillon]

Worked for me too!
Thanks from France

[remco1985]

Works for me as well! Thank you!

[arcidodo]

works here to! thanks! :-)

[PiotrNDM]

This worked for me. Thanks!

[malvin84]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula

2. In your account, Change your Country and Region to another country (for instance albania).

3. Logout and Logon and accept eula

4. In your account, change your country and Region to the correct one.

5. Logout and Logon and accept eula another time

6. If you logout and Logon another time eula will not appear

7. Try ton reconnect with home assistant

Works indeed, later you can go back and ditch the permissions granted to the dummy country used in the workaround.

[sebking1971]

Correction: it works. I could not change the country on the eula confirmation dialog but i could on the page with persomal data. Changed it and twice and now works fine. Thanks!

This worked for me, thanks - got an email confirming new T&Cs for Albania and then flipped it Back to UK. HA now working. Hope app does too!

[jekyllus]

Thanks for solution/workaround, country change and then back helped to solve of storing EULA acceptation...it seems that in VW needs to pay more attention to its IT systems...

[Harted]

Hi,

I'm running my own node/typescript service to interact with carnet and I also encountered issues when trying to login. The problem is/was that I get the terms and conditions page every time I try to login. Maybe my fix could also benefit this ha integration. (which I used in the past)

The password submit request used to be enough to get the code to request the tokens (after you once accepted the terms and conditions on the vw website):

https://identity.vwgroup.io/signin-service/v1/<client_id>/login/authenticate

After a couple of redirects one redirect causes an error, and the code, used to request tokens, is in the url query parameters of the last request which throwed the error. This worked fine for me until a couple of days ago.

Now you need to submit an additional form when the authenticate request returns the terms and conditions page:

https://identity.vwgroup.io/signin-service/v1/<client_id>/terms-and-conditions

In my case with this form data (window._IDK is parsed from the terms and conditions html page):

const consentForm = {
  countryOfResidence: 'BE',
  'legalDocuments[0].name': 'dataPrivacy',
  'legalDocuments[0].language': 'nl',
  'legalDocuments[0].version': '2.0',
  'legalDocuments[0].updated': 'yes',
  'legalDocuments[0].countryCode': 'be',
  'legalDocuments[0].skippable': 'no',
  'legalDocuments[0].declinable': 'no',
  _csrf: window._IDK.csrf_token,
  relayState: window._IDK.templateModel.relayState,
  hmac: window._IDK.templateModel.hmac,
}

After this the behaviour is the same and my thing works again.

[ntry]

This is so stupid. Must be the same dev team writing the code for their cars.

[virtualdj]

Now you need to submit an additional form when the authenticate request returns the terms and conditions page:

https://identity.vwgroup.io/signin-service/v1/<client_id>/terms-and-conditions

In my case with this form data (window._IDK is parsed from the terms and conditions html page):

const consentForm = {
  countryOfResidence: 'BE',
  'legalDocuments[0].name': 'dataPrivacy',
  'legalDocuments[0].language': 'nl',
  'legalDocuments[0].version': '2.0',
  'legalDocuments[0].updated': 'yes',
  'legalDocuments[0].countryCode': 'be',
  'legalDocuments[0].skippable': 'no',
  'legalDocuments[0].declinable': 'no',
  _csrf: window._IDK.csrf_token,
  relayState: window._IDK.templateModel.relayState,
  hmac: window._IDK.templateModel.hmac,
}

After this the behaviour is the same and my thing works again.

Thanks @Harted, maybe this might be useful to @stickpin to integrate in the https://github.com/robinostlund/volkswagencarnet library which this integration depends on.

[littletruckman]

Did not work for me :-( Maybe because living out of EU, in switzerland ?

Same country for me. Nothing mentioned here or somewhere else worked for me. My last try : change the country (to Argentina because Albania was already done :-D ) . And stay in Argentina. -> I'm able to add the weconnect ID integration , it works !! The fact is when I tried the above solution , there was no "ask for EULA" after choosing back to Switzlerland. So I'm not able to accept them... I don't know what's the effect of "country and region" , but as the integration works, I don't care... ;-)

Many thanks @Alkaramazov It worked with your trick. Viva Argentina ;-)
I tried with several EU Countries without any success... First trial with Argentina was the good one... I was able to reconfigure the integration. Now I am back in Switzerland in my personal settings... I will have a look in the following days if it remains online.

[mjburton]

Above advice worked:
Login, accept.
Change country to Albania. Save.
Logout
Login, accept again
Change country back to UK.

[littletruckman]

I will have a look in the following days if it remains online.

Unfortunately the solution worked just for one day :-(

So back to Argentina :-)

[koggaccio]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula
2. In your account, Change your Country and Region to another country (for instance albania).
3. Logout and Logon and accept eula
4. In your account, change your country and Region to the correct one.
5. Logout and Logon and accept eula another time
6. If you logout and Logon another time eula will not appear
7. Try ton reconnect with home assistant

it works! Thank you!!!

[sebking1971]

Note - for UK certainly there is a new consent that needs approving (today) on the VW website.

[perok]

New consents here for Norway as well. But login still continues to fail.

[eirikgrindevoll]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula
2. In your account, Change your Country and Region to another country (for instance albania).
3. Logout and Logon and accept eula
4. In your account, change your country and Region to the correct one.
5. Logout and Logon and accept eula another time
6. If you logout and Logon another time eula will not appear
7. Try ton reconnect with home assistant

it works! Thank you!!!

Thank you this was the solution. Someone should mark this. And maybe reference it in the error message and or in the config flow.

[Smetski]

Indeed this is working; excellent !

[jokkling]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula

2. In your account, Change your Country and Region to another country (for instance albania).

3. Logout and Logon and accept eula

4. In your account, change your country and Region to the correct one.

5. Logout and Logon and accept eula another time

6. If you logout and Logon another time eula will not appear

7. Try ton reconnect with home assistant

This did it for me. Thanks!

[CyberChris79]

Hello all,

i hope you had some great christmas holidays.

Back to this bug, now i found a issue, that after adding the hub.
I just recive 8 entities.

So the important entities are missing like

switch.vw_passat_auxiliary_climatisation
lock.vw_passat_door_locked

Do anybody have the same issue?

Cheers
CyberChris

[smoreau]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula

2. In your account, Change your Country and Region to another country (for instance albania).

3. Logout and Logon and accept eula

4. In your account, change your country and Region to the correct one.

5. Logout and Logon and accept eula another time

6. If you logout and Logon another time eula will not appear

7. Try ton reconnect with home assistant

This did it for me. Thanks!

This also worked for me. Thanks a lot. :)

[ethzero]

Happy New Year in 2025 to all and also can confirm it worked for my GB (United Kingdom) account.
Thanks 👍

[raresv]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula
2. In your account, Change your Country and Region to another country (for instance albania).
   ....

This worked for me today also (with Argentina). how did you even... :) ... hats off to you!

[rswio]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula

2. In your account, Change your Country and Region to another country (for instance albania).

3. Logout and Logon and accept eula

4. In your account, change your country and Region to the correct one.

5. Logout and Logon and accept eula another time

6. If you logout and Logon another time eula will not appear

7. Try ton reconnect with home assistant

Works indeed, later you can go back and ditch the permissions granted to the dummy country used in the workaround.

This worked a treat for me, thank you :)

[Oelbaze]

Found a solution :

1. Logon on https://vwid.vwgroup.io/account with your account, accept eula

2. In your account, Change your Country and Region to another country (for instance albania).

3. Logout and Logon and accept eula

4. In your account, change your country and Region to the correct one.

5. Logout and Logon and accept eula another time

6. If you logout and Logon another time eula will not appear

7. Try ton reconnect with home assistant

Works indeed, later you can go back and ditch the permissions granted to the dummy country used in the workaround.

WOOOOOOOOOOOORKS ! thanks

[ricoroodenburg]

After following the steps as described in #683 (comment), the integration was working fine for a least two weeks. Now it does not work anymore.