[BUG] Cant setup the integration - Always get Login failed: Connection timeout

[dontobi112]

Before you post a new issue - you must first check the following (and check the boxes with an "X" below)

• 1.) Can you login using the smartphone app Volkswagen/Volkswagen Connect and interact with your car?
• 2.) Please make sure that you can login into https://vwid.vwgroup.io/ and make sure that any "Terms and Conditions" are all checked
• 3.) I do not have MFA enabled.

Environment

• Volkswagencarnet release with the issue: v5.0.3
• Last working homeassistant-volkswagencarnet release (if known): none
• Home Assistant Core release with the issue: 2025.1.1
• Operating environment (Home Assistant OS/Supervised/Container/Core/venv): Home Assistant OS
• Car model and year: VW Golf 7 GTI 2020
• Country where the car was bought: DE
• Valid VW Connect subscription: yes
• Have you verified that the We Connect service works via VW´s portal?: yes

Describe the bug

Cannot finish initial configuration with wizard
tried login just with mail and password

Steps to Reproduce

start config wizard while add integration

Expected behavior

Login sucessfully

Screenshots

Traceback/Error logs

This error originated from a custom integration.

Logger: volkswagencarnet.vw_connection
Source: custom_components/volkswagencarnet/config_flow.py:97
integration: Volkswagen Connect (documentation, issues)
First occurred: January 8, 2025 at 16:35:14 (2 occurrences)
Last logged: January 8, 2025 at 16:48:18

Login failed: Connection timeout to host https://emea.bff.cariad.digital/login/v1/idk/openid-configuration

Debug information - all JSON responses from logfile

Cant add cause integration never was installed before

Additional context

Note

Issues lacking sufficient details or context may be subject to closure without prior notice. Detailed bug reports are essential for effective issue resolution. Thank you for your cooperation.

[jdbrookes]

There might be an issue with some VW services today - I had issues switching user accounts in my Golf a few times today ("feature is unavailable" or similar), but it did eventually work.

As usual, logon to the VW website on a regular browser a few times to see if there is a EULA or similar that needs to be accepted. There was an issue a while back where you would need to accept a EULA every time you logged in, but it could be fixed by switching your account to a different country and back again. You can find the details here in github

[m3gg3]

#683 (comment) solved the problem for me

[dontobi112]

thank you both for your help
but it didn´t woked for me
changed to Albania and logout after login appears advertisement which I accepted logout again and login chenaged to germany but then after logout and login nothing appears. also tried with japan.
No login in Homeassistant with both countries possible.

Also created a fresh account with another mail address and accept everything im asked for. But login in HA was also not possible.

[cookp0]

There is definitely a global VW Group issue with their Connect services today which seems to be impacting all their brands’ apps and connectivity services.

[fhbonte]

#683 (comment) solved the problem for me

this worked for me too

[dermotcanniffe]

#683 (comment) solved the problem for me

There seems to be a rate limit for creating "new" accounts - so VW won't let you switch country back to the correct one immediately. It tells me to try again in a few hours. Hopefully works then.

Update: 3 hours later I can "create" the account in the correct region (Ireland), but it didn't ask for UELA acceptance, and I still can't log in via the Home Assistant Integration.

Update 2: 5 hours later I can't log in on the car's dashboard, as it's giving the same rate limit error about creating new accounts.