Autoupload doesnt work at all...

[RedondoBoony]

Android App 3.3.2, autoupload doesnt work at all (Galaxy S9+).
I can add it, but nothing happens.
Turned off (only during charging/only Wlan) but no luck...
4.0.4 on server (Synology DS918+)

[nextcloud-android-bot]

GitMate.io thinks possibly related issues are #2630 (Upload not working correctly), #498 (Autoupload doesn't work at all with Nextcloud App Beta 20170101), #1498 (Autoupload skips folders), #1702 (AutoUpload Issues), and #2849 (AutoUpload does not work on all folders).

[voidzero]

Whatever the case maybe and whatever old ticket this is related to, the truth is that it is still not working.

You know, it would be ideal if there is a manual auto-upload button too, to make sure that whatever hasn't been uploaded, will still be uploaded, to the right subfolder (e.g. based on year and month). The other thing this would do is to move local images that have been uploaded to the specified fold.r (app folder for instance.)

Having to do this by hand gets a bit tedious, I think. And it really sucks that I only noticed it stopped working right now, with a ton of not properly uploaded images that I do need to take care of by hand now I guess.

[tobiasKaminsky]

On Samsung you have to exclude our app from battery optimization.
There are two settings as far as I remember.

[Hundsbuah]

Ich hab ein Note 9 und hab die App aus allen Battery Optimization Einstellungen raus genommen. Auto Upload funktioniert nur wenn ein neues Bild gemacht wird. Das wird sofort hochgeladen. Alle anderen, alten Bilder/Dateien werden nicht hochgeladen....

[AndyScherzinger]

@Hundsbuah this is expected, see #285 and is on the roadmap to be implemented.

[voidzero]

@tobiasKaminsky D'Oh! Why did I not think of this. Thank you, I think that this might have done the trick for me.

[tobiasKaminsky]

@AndyScherzinger we should really include this somehow as a warning/dialog.
Do you have an idea when and how?

Show an dialog after enabling an auto upload folder?
"Your device may have battery optimization. AutoUpload works only properly if you exclude this app from it."

Do we want to limit this to Samsung right now?

[AndyScherzinger]

yeah we should probably have such a popup and should also make it OEM dependend, Samsung definitely while in case I remember correctly this is also true for Xiaomi and Huawei, right?

[tobiasKaminsky]

I do not recall, but it could be.

[tobiasKaminsky]

PR in #3350

[metafarion]

Not sure about newer models, but the LG G4 running Android 6.0 has the battery optimization exception thing too. Setting an exception for the Nextcloud app didn't appear to make Auto Upload functional, but I couldn't say whether or not it is necessary for Auto Upload to work.

[voidzero]

Ok, so as it seems, even with the batt optimization disabled, this stuff just does not work properly and I have to upload these ignored files by hand.

[peteman52]

can confirm, that autoupload doesn't work for Nexus 5 with Android 6.0.1 and Nextcloud client 3.4.1 and Nextcloud 14 .
However, just to tease you, autoupload works fine with said configuration and Owncloud client 2.7.0 .

[dmnk]

Galaxy Tab A (SM-T585) on Android 8.1.0, Security Patch: 01.11.2018
nextcloud (3.4.1) and nextcloud dev (20190117) manually excluded from Samsungs battery saving.

If the productive one is running in split-screen, while the monitored files are changed; it sometimes detects the change and uploads the files.
the dev doesn't even do that.

However, scanning for changes uploads all edited files. no matter which of the two versions or if they've been running during the manipulation / creation.

Update:
Excluded from Androids Battery management as well (Settings, Apps, nextcloud, battery, optimize battery usage -> dont optimize). Still no reproducible sync.

Update:
Sync happened about 10 minutes after change.
At least without external trigger, but giving users a hint what to expect and where to disable what, might help.

I didn't have a deep look into your sources, but wouldn't a https://developer.android.com/reference/android/os/FileObserver implementation remove the need for time-base sync schedules (and delays)? (at least in the client -> server scenario)

[tobiasKaminsky]

Sync happened about 10 minutes after change.
At least without external trigger, but giving users a hint what to expect and where to disable what, might help.

Glad that it works.
With next version you will see a battery optimization warning when enabling AutoUpload for the first time.
If supported by the Android version, you can then also directly disable it.

[dmnk]

already saw that one when starting the dev release the first time.

however, on samsung (and other "not so nice" manufacturer's android derivates) there might be more than one setting to change. And from UI/UX perspective, i'd somehow expect to be informed about a delay, if the sync isn't meant to start right after touching a file.

congrats on still not using the firebase job, even if it might seem that this would solve problems. it got it's own downsides ;)

[tobiasKaminsky]

Do you have an idea where this info about "not immediately upload" can be shown? Maybe in setting when configuring the individual folder?

[dmnk]

I guess that's where i'd put it, as i guess that most people checking their settings are there because it's not working or they'd like to change something.

maybe allow different intervals for different folders?
then it wouldn't be a "notice text"-flying around, but a setting where i see that it's ~quarter-hourly / hourly. ...

But the next one will demand high/low-duty schedules, ... so i guess a text is perfect for now
;D

[metafarion]

It took me awhile to notice, so I'm not sure when this started happening, but Auto Upload is now working. Android 6.0, LG G4, client 3.4.2.

[tobiasKaminsky]

@AndyScherzinger are you fine with the idea to put info in the folder settings dialog?

[AndyScherzinger]

@tobiasKaminsky sure thing, hoping it won't be to much text since the dialog should still have the focus on the settings not on potential warnings/issues. :)

[InfamousUser]

I cannot get the auto upload to work. After days of being set up and not working and changing settings, somehow today it appeared in uploads menu, but it is apparently blocked by power saver mode. I have power saver mode active whenever I'm not charging. App does not warn anywhere that it will not auto upload in power saver mode.

1. Please add notification about power saver mode.
2. Please add a setting to ignore power saver mode for auto uploads.
3. Please fix whatever is preventing the auto upload from working otherwise.
4. Please add a button to manually trigger the auto upload as a workaround for emergency situations.
5. Please add date and time of last successful auto upload.

It still doesn't work with 3.5.1, it seems to only upload files created after enabling autoupload.

[lemmy04]

same here: autoupload refuses to autoupload for unknown reasons

[voidzero]

It's working fine for me now

[bernd-wechner]

1. Please add notification about power saver mode.
2. Please add a setting to ignore power saver mode for auto uploads.
3. Please fix whatever is preventing the auto upload from working otherwise.
4. Please add a button to manually trigger the auto upload as a workaround for emergency situations.
5. Please add date and time of last successful auto upload.

A good list. As suggested elsewhere I would ad, that it's invaluable to see somewhere int he app:

1. An indicator of the status of the server connection (live or not)
2. On the AutoUpload page some indicator on the photo previews as to their status (uploaded, not uploaded) and a way to see a summary of status (tap the thumbnail and get a summary of status, uploaded, yes, or no, when was it uploaded, into which server folder ... last connection to server, reason it's not uploaded yet). A button to request upload now etc.

This kind of transparence would make diagnosing and working around these issues so much simpler.

[lemmy04]

Galaxy S8+, camera folder is on SD card, auto upload does NOT work.

I can easily reproduce:

1. turn off wifi

2. take picture

3. turn on wifi

4. picture from 2. does not get uploaded, and in the list of pending uploads the file is sitting "Waiting for WIFI" even though wifi is connected

5. turn the phone into FLIGHT MODE

6. turn off flight mde

7. file gets uploaded

[lemmy04]

still the same - see previous comment

[InfamousUser]

1. Please add notification about power saver mode.
2. Please add a setting to ignore power saver mode for auto uploads.
3. Please fix whatever is preventing the auto upload from working otherwise.
4. Please add a button to manually trigger the auto upload as a workaround for emergency situations.
5. Please add date and time of last successful auto upload.

A good list. As suggested elsewhere I would ad, that it's invaluable to see somewhere int he app:

1. An indicator of the status of the server connection (live or not)
2. On the AutoUpload page some indicator on the photo previews as to their status (uploaded, not uploaded) and a way to see a summary of status (tap the thumbnail and get a summary of status, uploaded, yes, or no, when was it uploaded, into which server folder ... last connection to server, reason it's not uploaded yet). A button to request upload now etc.

This kind of transparence would make diagnosing and working around these issues so much simpler.

Great additions!
Number 4 already says about the button - it would help immensely! Even if auto upload doesn't work, people could still make backups until they fix it, should be trivial to add!
So if they added status about all the items that are supposed to be auto uploaded, as you've said, that would be wonderful.

[lemmy04]

...anyone actually working on fixing this?

[adnoh]

This issue ist one of the biggest blocker for a Lot of people to Not use NC. Without a Client which can keep your Files in sync, it is Not really usefull. Has anyone the right amount of Java vodoo to fix this? I mean there ist plenty of Open source sync Software Out There working...maybe one who understands the Code can have a Look how to do it the proper way?

[tobiasKaminsky]

Is anyone still having this problem? And is willing to install an APK and can give me the logcat?
Then we can try together to hunt this down…

[InfamousUser]

Personally I've had the issue because of power saving mode, it didn't want to upload in power saver mode and I didn't know about it because it didn't mention it anywhere in the app.

Nothing to do with the issue itself but adding a "force sync" button to trigger autoupload, and a date of last successful sync somewhere would be very helpful for troubleshooting these issues.

[stale]

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