[Observability/Logs] Log stream embeddable in dashboard breaks PDF/PNG Reporting #161316
Labels
bug
Fixes for quality problems that affect the customer experience
Feature:Dashboard
Dashboard related features
Feature:Logs UI
Logs UI feature
Feature:Reporting:Screenshot
Reporting issues pertaining to PNG/PDF file export
impact:needs-assessment
Product and/or Engineering needs to evaluate the impact of the change.
loe:needs-research
This issue requires some research before it can be worked on or estimated
Team:obs-ux-logs
Observability Logs User Experience Team
Comments
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Pinging @elastic/appex-sharedux (Team:SharedUX) |
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Hi @bhavyarm would you be able to attach one of the actual PNG files that was created with this warning? We'd like to be able to view it in its entirety. Thanks! |
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@tsullivan yes. Here you go- |
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This could be happening due to a new type of embeddable in the dashboard, maybe one that is introduced in 8.9. I'm not sure how the screenshotting code would be able to know which panel or what type of panel it is, hence the vague error that basically only tells us "something didn't load on time." Are any of these dashboard panels a new type? Perhaps the "Log stream" panel? |
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@tsullivan logstream has been around for a bit now. Definitely in 8.8.x. Do you think its because logstream panel is empty? Thanks |
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@bhavyarm I had a chance to look at this today, and was able to reproduce it. I am getting the problem only when there is a Log Stream panel in the dashboard. It doesn't seem to matter whether the panel has data to display or not. 
Debug logs: |
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Pinging @elastic/unified-observability (Team:Observability) |
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Pinging @elastic/infra-monitoring-ui (Team:Infra Monitoring UI) |
Yep it doesn't really matter if the panel has data or not. We encountered similar issue and here's the fix for the SLO embeddable. |
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Pinging @elastic/obs-ux-logs-team (Team:obs-ux-logs) |
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Kibana version: 8.9.0 BC2
Elasticsearch version: 8.9.0 BC2
Server OS version: darwin_aarch64
Browser version: chrome latest
Browser OS version: OS X
Original install method (e.g. download page, yum, from source, etc.): from staging
Describe the bug: Printing pdf and png reporting makes Kibana warn user sometimes about reporting completed with issues and there is screenshot error on the pdf.
Reporting page screenshot with warning:
Timeout error on report on the top of the page:
Please note the dashboard which had problems for some reporting tries was from 7.17.4. I upgraded to 8.9.0 BC2 from there.
Kibana logs:
The text was updated successfully, but these errors were encountered: