Ops and Support Overview

Ops and Support Overview

Service Level AOI

• Service Level AOI The Service Level Agreement, Objectives, and Indicators document is where you will find information on where the MACPro eAPD Application defines what metrics we monitor to assess system health and what our operational goals are.

On-Call Policy

• On-Call Policy The On-Call Policy is where the MACPro eAPD team defines the actions that will be taken to assess an escalated support issue.

Incident Response Plan

• Incident Response Plan The Incident Response Plan is where the MACPro eAPD team defines what it considers to be an incident and the actions it will take in order to identify and resolve an Incident.

Infrastructure Contingency Plan

• Infrastructure Contingency Plan The Infrastructure Contingency Plan is where the MACPro eAPD team defines what actions will be taken in the event that there is an infrastructure emergency.

Database Recovery Plan

• Database Recovery Plan The Database Recovery Plan is where the MACPro eAPD team defines what steps will need to be taken in order to restore a database back to a point in time snapshot.