WARROOM Miniapp is an application helping your application easily connect with WARROOM by embedding the application’s iframe into WARROOM by connecting via WARROOM’s SDK. There are 3 connection types which are as follows.
yarn
yarn start
// Enter http://localhost:3000
<script src="https://cdn.jsdelivr.net/gh/wisesight/warroom-miniapp-sdk@main/dist/sdk.js"></script>| Method | Is available on Working page | Is available on Setting |
|---|---|---|
| getClientInformation | ✅ | ✅ |
| getSubject | ✅ | 🚫 |
| getCurrentAgent | ✅ | ✅ |
| getCurrentThread | ✅ | 🚫 |
| getUserCaseHistory | ✅ | 🚫 |
| onNewCase | ✅ | 🚫 |
| onAssignedCase | ✅ | 🚫 |
| onReply | ✅ | 🚫 |
| onReplyFormChange | 🚧 | 🚫 |
| onTagged | ✅ | 🚫 |
| onCloseCase | ✅ | 🚫 |
| onFilterChanged | 🚧 | 🚫 |
| onAgentStatusChanged | 🚧 | 🚫 |
| onRefreshThread | 🚧 | 🚫 |
| onFocusPost | ✅ | 🚫 |
| resizeMiniApp | 🚧 | 🚫 |
| setReplyMessage | ✅ | 🚫 |
| getCurrentCases | 🚧 | 🚫 |
| getCurrentUser | 🚧 | 🚫 |
Init Application before use sdk
warroom.init({ appType:'taskpane', appId: 'demo#8251' }).then((result) => {
// Complete init
});Collecting the data from WARROOM which are as follows.
Collecting the client or user’s data.
warroom.getClientInformation().then((client) => {
// {
// "client_id": 70,
// "client_name": "Demo"
// }
});Collect the subject’s data from the message box currently in use.
warroom.getSubject().then((subject) => {
// {
// "subject_id": 11236,
// "subject_name": "Green Curry (Comment Page)",
// "subject_client_id": 70,
// "subject_type": "facebook",
// "subject_facebook_id": "503815916439094"
// }
});Collecting the data of the agent or person who is currently working
warroom.getCurrentAgent().then((agent) => {
// {
// "agent_id": 24,
// "agent_name": "Green Curry",
// "agent_profile_picture": "https://s3-ap-southeast-1.amazonaws.com/warroom-sg/2a092c4d324951c3e3380579091b3ca5.jpg",
// "agent_employee_id": "User_01",
// "agent_client_id": 70,
// "agent_status": "active"
// }
});Collecting the data of the thread or subject which is currently active
warroom.getCurrentThread().then((thread) => {
// {
// "thread_id": 30957229,
// "thread_type": "Facebook",
// "thread_identity_id": "503815916439094_1754472711373402",
// "thread_subject_id": 11236,
// "thread_client_id": 70
// }
});Collecting the data of the case, messages you’re interested in or the problem that needs a solution.
warroom.getCurrentCase().then((thread) => {
// {
// "action_at": "2021-03-29T10:30:26.924Z",
// "action_comment": null,
// "action_date": "2021-03-29",
// "case_action": "Mark as Case",
// "case_previous_owner": null,
// "case_action_by": null,
// "case_action_to": null,
// "case_assigned_at": null,
// "case_assigned_comment": null,
// "case_audit_edited": false,
// "case_audit_edited_at": null,
// "case_created_at": "2021-03-29T10:30:26.924Z",
// "case_id": 67087208,
// "case_meta": null,
// "case_new_date": "2021-03-29T10:30:26.924Z",
// "case_status_from": null,
// "case_status_to": "New",
// "channel": "Facebook",
// "client_id": 70,
// "client_name": "Demo",
// "close_reason_level_1": null,
// "close_reason_level_2": null,
// "close_reason_level_3": null,
// "close_reason_level_4": null,
// "close_reason_level_5": null,
// "close_reason_level_6": null,
// "close_reason_level_7": null,
// "close_reason_level_8": null,
// "conversation": [],
// "conversation_id_list": [],
// "external_link": "https://www.facebook.com/1980334488787222",
// "first_response_time": null,
// "internal_link": "https://warroom.wisesight.com/thread/30957229/2208025060",
// "mood": null,
// "post_id": 2208025060,
// "post_title": null,
// "post_body": "สอบทด",
// "post_type": "Comment",
// "post_author_name": "Natthapong Somboonphattarakit",
// "post_author_id": 32280485,
// "post_author_social_id": "3417661834951760",
// "post_date": "2021-03-29",
// "post_at": "2021-03-29T10:30:19.000Z",
// "post_identity_id": "1754472711373402_1980334488787222",
// "post_sentiment": "neutral",
// "post_comment_no": "2.00000",
// "reject_reason": null,
// "sla": null,
// "subject_id": 11236,
// "subject_name": "Green Curry (Comment Page)",
// "thread_id": 30957229,
// "time_from_assigned_to_closed": null,
// "time_from_new_to_assigned": null,
// "time_from_new_to_closed": null,
// "post_tags": [],
// "custom_form": null
// }
});Collecting the data of the user or client which we’re currently talking to.
warroom.getCurrentUser().then((user) => {
// {
// "id" : 10,
// "displayname" : "Bean Curry",
// "social_id" : "503815916439094",
// "type" : "Twitter",
// "url_picture" : "https:\/\/twitter.com/pic/verygood.jpg",
// "latest_fetch" : "2021-07-29T08:33:17Z"
// }
});Collecting the data of case history or the solution history including the matter that we received in the past.
warroom.getUserCaseHistory({ socialIdList: ["wisesightofficial", "wisesighttwitter", "w!s3zight"] }).then((history) => {
// [
// {
// "action_at": "2021-03-29T10:30:26.924Z",
// "action_comment": null,
// "action_date": "2021-03-29",
// "case_action": "Mark as Case",
// "case_previous_owner": null,
// "case_action_by": null,
// "case_action_to": null,
// "case_assigned_at": null,
// "case_assigned_comment": null,
// "case_audit_edited": false,
// "case_audit_edited_at": null,
// "case_created_at": "2021-03-29T10:30:26.924Z",
// "case_id": 67087208,
// "case_meta": null,
// "case_new_date": "2021-03-29T10:30:26.924Z",
// "case_status_from": null,
// "case_status_to": "New",
// "channel": "Facebook",
// "client_id": 70,
// "client_name": "Demo",
// "close_reason_level_1": null,
// "close_reason_level_2": null,
// "close_reason_level_3": null,
// "close_reason_level_4": null,
// "close_reason_level_5": null,
// "close_reason_level_6": null,
// "close_reason_level_7": null,
// "close_reason_level_8": null,
// "conversation": [],
// "conversation_id_list": [],
// "external_link": "https://www.facebook.com/1980334488787222",
// "first_response_time": null,
// "internal_link": "https://warroom.wisesight.com/thread/30957229/2208025060",
// "mood": null,
// "post_id": 2208025060,
// "post_title": null,
// "post_body": "สอบทด",
// "post_type": "Comment",
// "post_author_name": "Natthapong Somboonphattarakit",
// "post_author_id": 32280485,
// "post_author_social_id": "3417661834951760",
// "post_date": "2021-03-29",
// "post_at": "2021-03-29T10:30:19.000Z",
// "post_identity_id": "1754472711373402_1980334488787222",
// "post_sentiment": "neutral",
// "post_comment_no": "2.00000",
// "reject_reason": null,
// "sla": null,
// "subject_id": 11236,
// "subject_name": "Green Curry (Comment Page)",
// "thread_id": 30957229,
// "time_from_assigned_to_closed": null,
// "time_from_new_to_assigned": null,
// "time_from_new_to_closed": null,
// "post_tags": [],
// "custom_form": null
// }
// ]
});Sending the data from actions in WARROOM which are as follows.
When creating a new case.
warroom.onNewCase((case) => {
// {
// "action_at": "2021-03-29T10:30:26.924Z",
// "action_comment": null,
// "action_date": "2021-03-29",
// "case_action": "Mark as Case",
// "case_previous_owner": null,
// "case_action_by": null,
// "case_action_to": null,
// "case_assigned_at": null,
// "case_assigned_comment": null,
// "case_audit_edited": false,
// "case_audit_edited_at": null,
// "case_created_at": "2021-03-29T10:30:26.924Z",
// "case_id": 67087208,
// "case_meta": null,
// "case_new_date": "2021-03-29T10:30:26.924Z",
// "case_status_from": null,
// "case_status_to": "New",
// "channel": "Facebook",
// "client_id": 70,
// "client_name": "Demo",
// "close_reason_level_1": null,
// "close_reason_level_2": null,
// "close_reason_level_3": null,
// "close_reason_level_4": null,
// "close_reason_level_5": null,
// "close_reason_level_6": null,
// "close_reason_level_7": null,
// "close_reason_level_8": null,
// "conversation": [],
// "conversation_id_list": [],
// "external_link": "https://www.facebook.com/1980334488787222",
// "first_response_time": null,
// "internal_link": "https://warroom.wisesight.com/thread/30957229/2208025060",
// "mood": null,
// "post_id": 2208025060,
// "post_title": null,
// "post_body": "สอบทด",
// "post_type": "Comment",
// "post_author_name": "Natthapong Somboonphattarakit",
// "post_author_id": 32280485,
// "post_author_social_id": "3417661834951760",
// "post_date": "2021-03-29",
// "post_at": "2021-03-29T10:30:19.000Z",
// "post_identity_id": "1754472711373402_1980334488787222",
// "post_sentiment": "neutral",
// "post_comment_no": "2.00000",
// "reject_reason": null,
// "sla": null,
// "subject_id": 11236,
// "subject_name": "Green Curry (Comment Page)",
// "thread_id": 30957229,
// "time_from_assigned_to_closed": null,
// "time_from_new_to_assigned": null,
// "time_from_new_to_closed": null,
// "post_tags": [],
// "custom_form": null
// }
})When assigning a case.
warroom.onAssignedCase((case) => {
// {
// "action_at": "2021-07-29T08:57:54.760Z",
// "action_comment": "assign",
// "action_date": "2021-07-29",
// "case_action": "Assign",
// "case_previous_owner": null,
// "case_action_by": {
// "display_name": "Green Curry",
// "employee_id": "User_01",
// "id": 24,
// "username": "demo"
// },
// "case_action_to": {
// "display_name": "test",
// "employee_id": "",
// "id": 4104,
// "username": "testewewew"
// },
// "case_assigned_at": "2021-07-29T08:57:54.760Z",
// "case_assigned_comment": "assign",
// "case_audit_edited": false,
// "case_audit_edited_at": null,
// "case_created_at": "2021-03-29T10:30:26.924Z",
// "case_id": 67087208,
// "case_meta": null,
// "case_new_date": "2021-03-29T10:30:26.924Z",
// "case_status_from": "New",
// "case_status_to": "Assigned",
// "channel": "Facebook",
// "client_id": 70,
// "client_name": "Demo",
// "close_reason_level_1": null,
// "close_reason_level_2": null,
// "close_reason_level_3": null,
// "close_reason_level_4": null,
// "close_reason_level_5": null,
// "close_reason_level_6": null,
// "close_reason_level_7": null,
// "close_reason_level_8": null,
// "conversation": [],
// "conversation_id_list": [],
// "external_link": "https://www.facebook.com/1980334488787222",
// "first_response_time": null,
// "internal_link": "https://warroom.wisesight.com/thread/30957229/2208025060",
// "mood": null,
// "post_id": 2208025060,
// "post_title": null,
// "post_body": "สอบทด",
// "post_type": "Comment",
// "post_author_name": "Natthapong Somboonphattarakit",
// "post_author_id": 32280485,
// "post_author_social_id": "3417661834951760",
// "post_date": "2021-03-29",
// "post_at": "2021-03-29T10:30:19.000Z",
// "post_identity_id": "1754472711373402_1980334488787222",
// "post_sentiment": "neutral",
// "post_comment_no": "2.00000",
// "reject_reason": null,
// "sla": null,
// "subject_id": 11236,
// "subject_name": "Green Curry (Comment Page)",
// "thread_id": 30957229,
// "time_from_assigned_to_closed": null,
// "time_from_new_to_assigned": 47427.47,
// "time_from_new_to_closed": null,
// "post_tags": [],
// "custom_form": null
// }
})When answering a question.
warroom.onReply((message) => {
// {
// "post_id": 1490806576,
// "post_comment_no": "123.00000",
// "post_date": "2022-07-27 16:36:18",
// "post_type": "comment",
// "post_author_id": 28024228,
// "author_displayname": "R Si Siwakorn",
// "author_url_picture": "https://platform-lookaside.fbsbx.com/platform/profilepic/?psid=4695683963824186&width=1024&ext=1662180982&hash=AeTYs0djEdkU8dPVfkY",
// "post_meta": {
// "post_identity_id": "m_rJ3xEli_--P3GltaXfGYzThgZBdZ1Q1QJ_A4Xt3-JAkPLs3GxcSAL-lDA4HzqT9kzGpuH5UlV8jiB0pu2IWzWA"
// },
// "post_identity_id": "371efbe1af9cb2e1bc4ae792c1527b2f",
// "post_sentiment": "neutral",
// "post_note": null,
// "post_body": "16.36",
// "author_social_id": "4695683963824186",
// "post_parent_id": 0,
// "case_current_case_audit": {
// "_id": "33935689_closed_1658914618013",
// "action_at": "2022-07-27T09:36:58.013Z",
// "action_comment": "",
// "action_date": "2022-07-27",
// "case_action": "Close",
// "case_previous_owner": null,
// "case_action_by": {
// "display_name": "Green Curry",
// "employee_id": "5701447",
// "id": 24,
// "username": "demo"
// },
// "case_action_to": null,
// "case_assigned_at": null,
// "case_assigned_comment": null,
// "case_audit_edited": false,
// "case_audit_edited_at": null,
// "case_created_at": "2022-07-27T09:36:20.387Z",
// "case_id": 33935689,
// "case_meta": null,
// "case_new_date": "2022-07-27T09:36:20.387Z",
// "case_status_from": "New Comment",
// "case_status_to": "Closed",
// "channel": "Facebook Inbox",
// "client_id": 70,
// "client_name": "Demo",
// "close_reason_level_1": "ข้อความที่โดนซ่อน (Hidden)",
// "close_reason_level_2": "NT Broadband BIZ",
// "close_reason_level_3": null,
// "close_reason_level_4": null,
// "close_reason_level_5": null,
// "close_reason_level_6": null,
// "close_reason_level_7": null,
// "close_reason_level_8": null,
// "conversation": [
// {
// "post_id": "1490806547",
// "comment_no": "116.00000",
// "post_identity_id": "43c56150717505885c2767742919feb7",
// "post_author_id": "28024228",
// "post_author_type": "Customer",
// "post_attachment": [
// {
// "patt_id": 2233584577,
// "patt_url": "https://scontent-xsp1-3.xx.fbcdn.net/v/t1.15752-9/293054243_3379865328967560_4164129602607716021_n.jpg?_nc_cat=109&ccb=1-7&_nc_sid=58c789&_nc_ohc=v148SKfFrscAX91vZ0r&_nc_ht=scontent-xsp1-3.xx&edm=AFbNatQEAAAA&oh=03_AVIJRffERGMdccW15lCT0Bssjc6dkwVnlKZG2DOfT6p5-w&oe=630864BD",
// "patt_filename": "image-1058453081480824",
// "patt_post_id": 1490806547,
// "patt_mime_type": "image/jpeg",
// "patt_disposition": null
// },
// {
// "patt_id": 2233584578,
// "patt_url": "https://scontent-xsp1-2.xx.fbcdn.net/v/t1.15752-9/292545429_748304769771258_703882147306379457_n.jpg?_nc_cat=106&ccb=1-7&_nc_sid=58c789&_nc_ohc=-TH28Dv9cFMAX9_eN7w&_nc_ht=scontent-xsp1-2.xx&edm=AFbNatQEAAAA&oh=03_AVJAvVViz7oTu3Qx5wExtx37xpELBm36lT9WgtOht_fkdg&oe=630634E7",
// "patt_filename": "image-430641502326256",
// "patt_post_id": 1490806547,
// "patt_mime_type": "image/jpeg",
// "patt_disposition": null
// }
// ],
// "author_social_id": "4695683963824186",
// "author_url_picture": "https://platform-lookaside.fbsbx.com/platform/profilepic/?psid=4695683963824186&width=1024&ext=1661502609&hash=AeS-rjGaGd6k7DZJZS0",
// "post_author_name": "R Si Siwakorn",
// "post_body": "",
// "post_date": "2022-07-27 14:03:03",
// "post_type": "comment",
// "thread_type": "FacebookInbox"
// },
// {
// "post_id": "1490806569",
// "comment_no": "121.00000",
// "post_identity_id": "5ca428745a22d99d3a00aa9f36273017",
// "post_author_id": "28024228",
// "post_author_type": "Customer",
// "post_attachment": [],
// "author_social_id": "4695683963824186",
// "author_url_picture": "https://platform-lookaside.fbsbx.com/platform/profilepic/?psid=4695683963824186&width=1024&ext=1661502609&hash=AeS-rjGaGd6k7DZJZS0",
// "post_author_name": "R Si Siwakorn",
// "post_body": "15.33 :)",
// "post_date": "2022-07-27 15:33:23",
// "post_type": "comment",
// "thread_type": "FacebookInbox"
// },
// {
// "post_id": "1490806573",
// "comment_no": "122.00000",
// "post_identity_id": "ef96744f5cef7e6e4b4a26821f4add9f",
// "post_author_id": "28024228",
// "post_author_type": "Customer",
// "post_attachment": [],
// "author_social_id": "4695683963824186",
// "author_url_picture": "https://platform-lookaside.fbsbx.com/platform/profilepic/?psid=4695683963824186&width=1024&ext=1661502609&hash=AeS-rjGaGd6k7DZJZS0",
// "post_author_name": "R Si Siwakorn",
// "post_body": "15.44",
// "post_date": "2022-07-27 15:44:29",
// "post_type": "comment",
// "thread_type": "FacebookInbox"
// },
// {
// "post_id": "1490806576",
// "comment_no": "123.00000",
// "post_identity_id": "371efbe1af9cb2e1bc4ae792c1527b2f",
// "post_author_id": "28024228",
// "post_author_type": "Customer",
// "post_attachment": [],
// "author_social_id": "4695683963824186",
// "author_url_picture": "https://platform-lookaside.fbsbx.com/platform/profilepic/?psid=4695683963824186&width=1024&ext=1661502609&hash=AeS-rjGaGd6k7DZJZS0",
// "post_author_name": "R Si Siwakorn",
// "post_body": "16.36",
// "post_date": "2022-07-27 16:36:18",
// "post_type": "comment",
// "thread_type": "FacebookInbox"
// }
// ],
// "conversation_id_list": [
// "1490806547",
// "1490806569",
// "1490806573",
// "1490806576"
// ],
// "external_link": "https://business.facebook.com/greencurryth/inbox/4556073344477269",
// "first_response_time": 0,
// "internal_link": "https://warroom.wisesight.com/thread/21224737/1490806576",
// "mood": {
// "id": 57,
// "name": "Positive",
// "type": "positive"
// },
// "post_id": 1490806576,
// "post_title": null,
// "post_body": "16.36",
// "post_type": "Inbox",
// "post_author_name": "R Si Siwakorn",
// "post_author_id": 28024228,
// "post_author_social_id": "4695683963824186",
// "post_date": "2022-07-27",
// "post_at": "2022-07-27T09:36:18.000Z",
// "post_identity_id": "371efbe1af9cb2e1bc4ae792c1527b2f",
// "post_sentiment": "neutral",
// "post_comment_no": "123.00000",
// "reject_reason": null,
// "sla": 0.67,
// "subject_id": 4294967232,
// "subject_name": "Green Curry",
// "thread_id": 21224737,
// "time_from_assigned_to_closed": null,
// "time_from_new_to_assigned": null,
// "time_from_new_to_closed": 0.63,
// "post_tags": [],
// "custom_form": {
// "email_subject": "Send 16.36",
// "email_lists": {
// "to": "siwakorn.r@wisesight.com",
// "cc": null
// }
// },
// "created_at": "2022-07-27T09:36:20.388Z",
// "updated_at": "2022-07-27T09:36:20.388Z",
// "deleted_at": null
// },
// "case_meta": {
// "email_subject": "Send 16.36",
// "email_lists": {
// "to": "siwakorn.r@wisesight.com",
// "cc": null
// }
// },
// "case_id": 33935689,
// "post_by_username": null,
// "post_by_user_name": null,
// "close_reason_hierachy": [
// {
// "name": "ข้อความที่โดนซ่อน (Hidden)"
// },
// {
// "name": "NT Broadband BIZ"
// }
// ],
// "attachments": [],
// "external_link": "https://business.facebook.com/greencurryth/inbox/4556073344477269",
// "editing": false,
// "$$hashKey": "object:3150",
// "agent": {
// "agent_id": 24,
// "agent_name": "Green Curry",
// "agent_username": "demo",
// "agent_profile_picture": "https://s3-ap-southeast-1.amazonaws.com/warroom-sg/3936ff6639d2a0bf63dbf5eefe2c2cd0.jpg",
// "agent_employee_id": "5701447",
// "agent_client_id": 70,
// "agent_status": "active"
// },
// "message_payload": [
// {
// "type": "text",
// "text": "16.37"
// }
// ]
// }
});When there is an edit at the answer box.
warroom.onReplyFormChange((message) => {});When there is a tag attached on the post.
warroom.onTagged((case) => {
// {
// "post_id": 2208025058,
// "post_date": "2020-07-21 12:07:40",
// "thread_id": 30957229,
// "post_type": "fb_post",
// "post_author_name": "Green Curry",
// "post_body": "ทดลองอัพรูปหลายรูป123",
// "post_identity_id": "503815916439094_1754472711373402",
// "post_comment_no": "1.00000",
// "post_client_id": 70,
// "post_subject_id": 11236
// }
})When closing the case.
warroom.onCloseCase((case) => {
// {
// "action_at": "2021-07-29T09:00:17.145Z",
// "action_comment": "reward sent",
// "action_date": "2021-07-29",
// "case_action": "Close",
// "case_previous_owner": {
// "display_name": "test",
// "employee_id": "",
// "id": 4104,
// "username": "testewewew"
// },
// "case_action_by": {
// "display_name": "Green Curry",
// "employee_id": "User_01",
// "id": 24,
// "username": "demo"
// },
// "case_action_to": null,
// "case_assigned_at": "2021-07-29T08:57:54.760Z",
// "case_assigned_comment": "assign",
// "case_audit_edited": false,
// "case_audit_edited_at": null,
// "case_created_at": "2021-03-29T10:30:26.924Z",
// "case_id": 67087208,
// "case_meta": null,
// "case_new_date": "2021-03-29T10:30:26.924Z",
// "case_status_from": "Assigned",
// "case_status_to": "Closed",
// "channel": "Facebook",
// "client_id": 70,
// "client_name": "Demo",
// "close_reason_level_1": "เข้าร่วมกิจกรรมประจำเดือน",
// "close_reason_level_2": "ยืนยันรับของรางวัล",
// "close_reason_level_3": null,
// "close_reason_level_4": null,
// "close_reason_level_5": null,
// "close_reason_level_6": null,
// "close_reason_level_7": null,
// "close_reason_level_8": null,
// "conversation": [
// {
// "post_id": 2208025060,
// "comment_no": "2.00000",
// "post_identity_id": "1754472711373402_1980334488787222",
// "post_author_id": 32280485,
// "post_author_type": "Customer",
// "post_attachment": [],
// "author_social_id": "3417661834951760",
// "author_url_picture": "https://platform-lookaside.fbsbx.com/platform/profilepic/?psid=3417661834951760&height=50&width=50&ext=1630139354&hash=AeSS7DncZ3cp8hGHDsg",
// "post_author_name": "Natthapong Somboonphattarakit",
// "post_body": "สอบทด",
// "post_date": "2021-03-29 17:30:19",
// "post_type": "comment",
// "thread_type": "Facebook"
// },
// {
// "post_id": 2471351247,
// "comment_no": "3.00000",
// "post_identity_id": "1754472711373402_2077825265704810",
// "post_author_id": 24305231,
// "post_author_type": "Customer",
// "post_attachment": [],
// "author_social_id": "2477493089002244",
// "author_url_picture": "https://platform-lookaside.fbsbx.com/platform/profilepic/?psid=2477493089002244&width=1024&ext=1630139353&hash=AeTvBUUxROlEAlcB6Gc",
// "post_author_name": "Suthitham Kerdchana",
// "post_body": "คอมมเม้นท์",
// "post_date": "2021-07-29 15:29:07",
// "post_type": "comment",
// "thread_type": "Facebook"
// }
// ],
// "conversation_id_list": [
// 2208025060,
// 2471351247
// ],
// "external_link": "https://www.facebook.com/1980334488787222",
// "first_response_time": 0,
// "internal_link": "https://warroom.wisesight.com/thread/30957229/2208025060",
// "mood": {
// "id": 57,
// "name": "Positive",
// "type": "positive"
// },
// "post_id": 2208025060,
// "post_title": null,
// "post_body": "สอบทด",
// "post_type": "Comment",
// "post_author_name": "Natthapong Somboonphattarakit",
// "post_author_id": 32280485,
// "post_author_social_id": "3417661834951760",
// "post_date": "2021-03-29",
// "post_at": "2021-03-29T10:30:19.000Z",
// "post_identity_id": "1754472711373402_1980334488787222",
// "post_sentiment": "neutral",
// "post_comment_no": "2.00000",
// "reject_reason": null,
// "sla": 47429.97,
// "subject_id": 11236,
// "subject_name": "Green Curry (Comment Page)",
// "thread_id": 30957229,
// "time_from_assigned_to_closed": 2.38,
// "time_from_new_to_assigned": 47427.47,
// "time_from_new_to_closed": 47429.85,
// "post_tags": [],
// "custom_form": {
// "first_name": null,
// "last_name": null,
// "telephone_no": null,
// "identification_no": null,
// "email": null,
// "reason_level_1": null,
// "reason_level_2": null,
// "reason_level_3": null,
// "reason_level_4": null,
// "reason_level_5": null,
// "reason_level_6": null,
// "reason_level_7": null,
// "reason_level_8": null
// }
// }
// }
})warroom.onFilterChanged((case) => {
// { time: new Date() }
})When changing the status of the agent who is currently working.
warroom.onAgentStatusChanged((status) => {
// { status: 'online' }
});When refreshing the active thread.
warroom.onRefreshThread((status) => {
// { time: new Date() }
});When the post is clicked.
warroom.onFocusPost((post) => {
// {
// "post_id": 2208025058,
// "post_date": "2020-07-21 12:07:40",
// "thread_id": 30957229,
// "post_type": "fb_post",
// "post_author_name": "Green Curry",
// "post_body": "ทดลองอัพรูปหลายรูป123",
// "post_identity_id": "503815916439094_1754472711373402",
// "post_comment_no": "1.00000",
// "post_client_id": 70,
// "post_subject_id": 11236
// }
});Sending other data from Miniapp to WARROOM
Adjusting the size of currently active Miniapp.
warroom.resizeMiniApp("full"); // half, taskpaneEditing or changing the answer in the latest used answer box.
warroom.setReplyMessage({ text: "Message" });Possible return type of case channel
- Pantip
- Tweet
- FacebookInbox
- PantipInbox
- Website
- TwitterInbox
- Line
- GoogleBusinessReview
- GoogleBusinessQA
- LineAccountConnect
- WarroomConnectInbox
- WarroomConnect
- YouTube
docker build -t dev-tools-app .
docker run -dp 8009:3000 dev-tools-app