update // dynamics 365 - customer service deprecation

tcorcor1 · Jan 1, 2025 · c366775 · c366775
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commit c366775
Showing 1 changed file with 2 additions and 2 deletions.
diff --git a/pages/dynamics365-customer-service-deprecations.txt b/pages/dynamics365-customer-service-deprecations.txt
@@ -1,6 +1,6 @@
 Deprecations in Customer Service
 
-  Article  10/29/2024  5 contributorsFeedbackIn this article
+  Article  12/31/2024  5 contributorsFeedbackIn this article
 
 The features that are deprecated in Customer Service are listed in this article.
 
@@ -20,7 +20,7 @@ Effective February 2025, the Customer Service Hub app will no longer be availabl
 
 Diagnostics in unified routing is deprecated
 
-The diagnostics feature in unified routing is deprecated as of May 09, 2024. We recommend that you use Conversation diagnostics in Azure Application Insights to get diagnostics information. You can delete your routing diagnostics-related data from Dataverse using the steps in Manage routing diagnostics data. Contact Microsoft Support if you need help.
+The diagnostics feature in unified routing is deprecated as of May 09, 2024. The feature will be removed on March 01, 2025. We recommend that you use Conversation diagnostics in Azure Application Insights to get diagnostics information. You can delete your routing diagnostics-related data from Dataverse using the steps in Manage routing diagnostics data. Contact Microsoft Support if you need help.
 
 Omnichannel for Customer Service on Unified Service Desk is deprecated and will be removed in October 2025