Rename "Commercial Support" to "Paid Support" #80

config.toml

@@ -92,8 +92,8 @@ hasChildren = true
 
   [[menu.main]]
   parent = "Resources"
-  name = "Commercial Support"
-  PageRef = "commercial_support.md"
+  name = "Paid Support"
+  PageRef = "paid_support.md"
   weight = 6
 
 [[menu.main]]
@@ -155,7 +155,7 @@ downloadsserver = "https://rockstor.com/"
 logo = "images/rockstorlogo-font2.png"
 author = "See: AUTHORS file."
 # Website copyright notice (markdownify)
-copyright = "Copyright © 2023 Rockstor inc."
+copyright = "Copyright © 2024 The Rockstor Project"
 # use lowercase version of frontmatter os
 downloads_os_order = ["leap15.4", "tumbleweed", "leap15.3", "diy", "rpm", "centos7.1511"]
 
@@ -183,6 +183,7 @@ link = "js/bootstrap.min.js"
 
 
 # text is markdown
+# N.B. hard-coded email urls found in tables on paid_support page
 [[params.email]]
 icon = "fa-solid fa-envelope fa-xl"
 link = "mailto:support@rockstor.com"

content/paid_support.md

@@ -0,0 +1,64 @@
+---
+title: "Paid Support"
+date: 2021-10-08T18:55:30+01:00
+draft: false
+aliases:
+- /commercial_support.html
+---
+### **Professional help, directly from Rockstor developers & contributors**
+{{< center-this >}}
+
+---
+#### **Service currently unavailable: we plan to add an 'Incident-based Support subscription' membership tier in our [Open Collective](https://opencollective.com/the-rockstor-project) non-profit.**
+---
+
+{{< /center-this >}}
+
+## Incident-based Support subscription
+
+An **'Incident-based Support subscription'** is a ***"Support included"*** variant of our **'Stable Updates subscription'**.
+
+Primarily intended for installs´ running our [Stable Channel](https://rockstor.com/docs/update-channels/update_channels.html#stable-channel) releases 'Built on' non EOL openSUSE Leap.
+
+Release Candidate (RC) [Testing Channel](https://rockstor.com/docs/update-channels/update_channels.html#testing-channel) installs may also be considered.
+
+Our [downloadable]({{< relref dls.md >}}) installers use Stable or RC status 'rockstor' packages.
+
+A complement to your existing IT resources. **We are here to help**
+
+{{< bootstrap-table table_class="table table-bordered border-primary table-striped" >}}
+
+--- | Details
+--- | ---
+**Quantity:** | One incident per year per 'Incident-based Support subscription'/order.
+**Cost:** | €240 + tax (if applicable) per subscription.
+**Via:** | [Support Email](mailto:support@rockstor.com), [Zulip](https://rockstor.zulipchat.com), [Mastodon](https://mastodon.world/@TheRockstorProject) (PM/Direct Message only), or PM our 'paid_support' forum group: ‘Incident-based Support subscription’ membership order number & matching email required in all cases. 
+**Language:** | English, Portuguese to follow in time.
+**Response Time:** | Within 2 business days.
+**Availability:** | During weekdays, excluding Portugal holidays.
+
+{{< /bootstrap-table >}}
+
+
+Also consider our extensive [documentation](/docs/) and our friendly [community forum](https://forum.rockstor.com/).
+
+{{< button label="Documentation" link="/docs/" >}}
+{{< button label="Community Forum" link="https://forum.rockstor.com/" >}}
+
+---
+
+## Support FAQ
+{{< bootstrap-table table_class="table table-bordered border-primary table-striped" >}}
+
+Question | Answer
+--- | ---
+**Incident definition?** | An incident is a question relating to a specific, discrete issue, and may involve several interactions with the support service to achieve resolution.
+**Incident waiver?** | If your issue uncovers, or confirms, a 'rockstor' package bug, your Support Incident is considered unused. In this case we will be prioritising the related bugfix.
+**Refund policy?** | The latest payment of either an 'Incident-based Support subscription' or a 'Stable Updates subscription', can be refunded for the EU mandated 14 day cooling-off period.
+**I already have a Stable Updates subscription?** | [Support Email](mailto:support@rockstor.com) can transfer an existing 'Stable Updates subscription' Computer/activation-code, to a purchased 'Incident-based Support subscription'. You can then cancel your "Stable Updates subscription" via Open Collective.
+**Can I revert to a 'Stable Updates subscription?** | Yes, the procedure is the reverse of the last answer.
+**What if I need additional support incidents?** | Each 'Incident-based Support subscription' covers one incident & 1 year's Stable Updates subscription. You can ignore automated Appliance ID request emails if you only need the support incident.
+
+{{< /bootstrap-table >}}
+
+{{< mailto >}}