Preserve INCOMING status #106
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cedric-anne
approved these changes
Sep 29, 2021
orthagh
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Sep 30, 2021
stonebuzz
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Oct 6, 2021
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!22700
Using this configuration:
If a ticket is already in the "new" status then this rule won't be respected because of the take into account process (GLPI detect a new tech group -> take into account -> assigned status).
We need to send the correct flag to avoid this process.