Rename "Commercial Support" to "Paid Support" rockstor#80

Simplify/update wording regarding our planned relaunch of the
'Incident-based Support subscription'. Present as a "Support included"
variant of our existing 'Stable Updates subscription' membership tier.

Incidental changes:
- Proposed relaunch cost revision.
- Update website copyright notice.
- Add Hugo page alias re our prior "/commercial_support.html" url.

config.toml

@@ -92,8 +92,8 @@ hasChildren = true
 
   [[menu.main]]
   parent = "Resources"
-  name = "Commercial Support"
-  PageRef = "commercial_support.md"
+  name = "Paid Support"
+  PageRef = "paid_support.md"
   weight = 6
 
 [[menu.main]]
@@ -155,7 +155,7 @@ downloadsserver = "https://rockstor.com/"
 logo = "images/rockstorlogo-font2.png"
 author = "See: AUTHORS file."
 # Website copyright notice (markdownify)
-copyright = "Copyright © 2023 Rockstor inc."
+copyright = "Copyright © 2024 The Rockstor Project"
 # use lowercase version of frontmatter os
 downloads_os_order = ["leap15.4", "tumbleweed", "leap15.3", "diy", "rpm", "centos7.1511"]
 

content/paid_support.md

@@ -0,0 +1,65 @@
+---
+title: "Paid Support"
+date: 2021-10-08T18:55:30+01:00
+draft: false
+aliases:
+- /commercial_support.html
+---
+### **Professional help, directly from Rockstor developers & contributors**
+{{< center-this >}}
+
+---
+#### **Service currently unavailable: awaiting an 'Incident-based Support subscription' membership tier in our [Open Collective](https://opencollective.com/the-rockstor-project) non-profit.**
+---
+
+{{< /center-this >}}
+
+## Incident-based Support subscription
+
+A Rockstor 'Incident-based Support subscription' is a *"Support included"* variant of our 'Stable Updates subscription' membership tier.
+
+Primarily intended for installs´ subscribed-to/running our [Stable Channel](https://rockstor.com/docs/update-channels/update_channels.html#stable-channel) releases 'Built on' non EOL openSUSE Leap.
+
+Release Candidate (RC) [Testing Channel](https://rockstor.com/docs/update-channels/update_channels.html#testing-channel) installs may also be considered.
+
+Our [downloadable]({{< relref dls.md >}}) installers are Stable or Release Candidate status.
+
+Targeted response time 48 hours, see below for details.
+
+A complement to your existing IT resources. **We are here to help**
+
+{{< bootstrap-table table_class="table table-bordered border-primary table-striped" >}}
+
+ --- | Details
+ --- | ---
+**Valid duration:** | 1 year from date of purchase.
+**Support via:** | Support Email, [Zulip](https://rockstor.zulipchat.com), [Mastodon](https://mastodon.world/@TheRockstorProject) Direct messages, planned forum group/PM. 
+**Support Language:** | English, Portuguese to follow in time.
+**Response Time:** | 2 business days: cases prioritized by severity, we respond as quickly as possible.
+**Service Availability:** | 8 AM to 6 PM (Europe/Lisbon) during weekdays, excluding Portugal holidays.
+
+{{< /bootstrap-table >}}
+
+
+Before purchasing an 'Incident-based Support subscription', consider taking full advantage of our extensive [documentation](/docs/) and our friendly [community forum](https://forum.rockstor.com/).
+
+{{< button label="Documentation" link="/docs/" >}}
+{{< button label="Community Forum" link="https://forum.rockstor.com/" >}}
+
+---
+
+## Support FAQ
+{{< bootstrap-table table_class="table table-bordered border-primary table-striped" >}}
+
+Question | Answer
+--- | ---
+**How much do you charge for Rockstor support?** | Support is charged on a per incident basis, expected relaunch price €240 + tax (if applicable) per incident.
+**How is an incident defined?** | An incident is defined as a question relating to a specific, discrete issue, and may involve several interactions with support prior to that issue's resolution.
+**What is not an incident?** | If your issue is caused by a Rockstor package software bug then there is no charge. In this case we prioritising the related bugfix.
+**How do I contact you for paid support?** | Email support with your Open Collective 'Incident-based Support subscription' membership tier order number. 
+**Can I get a refund on unused incidents?** | We do not provide refunds on 'Incident-based Support subscriptions'.
+**How quickly do you respond to my paid support request?** | 'Incident-based Support' requests are regularly monitored and we strive to respond as quickly as possible. Realistically, first response may be within 4-12 hours, depending on time zone.
+
+{{< /bootstrap-table >}}
+
+{{< mailto >}}