- Nik Zulaikhaa
- Thevan Raju
- Aliatul Izzah
The airline industry faces significant challenges in traditional booking processes, including long wait times, manual paperwork, and high potential for errors. These inefficiencies can lead to a poor passenger experience, decreased customer satisfaction, and lost revenue opportunities. This project aims to develop an Airline Reservation System (ARS) that addresses these issues by providing an efficient, user-friendly platform for managing flight bookings and enhancing the overall passenger experience.
- Inefficiency: Traditional booking methods are time-consuming and often result in long queues.
- Errors: Manual management of customer information and reservations can lead to mistakes.
- Customer Experience: A lack of real-time updates and personalized services can diminish passenger satisfaction.
- Data Management: There is a need for a centralized system to manage flight information, customer data, and reservations.
- Streamline the booking process to reduce wait times and errors.
- Implement a user-friendly interface for customers to easily navigate the system.
| Member Name | Assigned Class |
|---|---|
| Thevan Raju | - Person - Customer - Pilot - CrewMember |
| Aliatul Izzah | - Flight - Gate - Airplane - Meal |
| Nik Zulaikhaa | - Booking - Baggage - Ticket - Payment |