Help Desk
JS Support Ticket is a powerful and deeply integrated Joomla help desk solution. It provides an efficient, professional 1-on-1 ticket support system with easy-to-use, eye-catching layouts and rich features designed for modern businesses.
- Download the installable ZIP file of the JS Support Ticket component.
- Log in to your Joomla admin panel.
- Go to Extensions → Manage → Install.
- Upload the ZIP file and follow the installation prompts.
- Configure the component settings from the admin panel.
- Unlimited Tickets: No limits on ticket creation (front-end and admin), with admin-configurable restrictions for users.
- Front-end Ticket Creation: Users can create tickets directly from the front-end.
- Easy to Use and Eye-catching Layouts: Designed with simplicity and aesthetics in mind.
- Responsive Design: Fully mobile-friendly for all devices (Mobile, Tablet, Desktop).
- Powerful Search Filters: Quickly find tickets with advanced filtering options.
- Email Notifications: Instant alerts for admin and users on ticket updates.
- Auto Responder: Automatically acknowledge ticket submissions with customizable email templates.
- Unlimited Custom Fields: Create custom fields (Text Area, Checkbox, Dropdown, etc.) tailored to your needs.
- Unlimited Departments: Organize support into different departments for better management.
- Multi-language & RTL Support: Fully compatible with multiple languages and right-to-left text.
- Customizable Email Templates: Easily modify predefined email templates for notifications.
- Ticket Priorities: Allow users to prioritize their tickets (Low, Medium, High).
- Unlimited Attachments: Attach single or multiple files to messages.
- User Reports & Stats: Get insights into your ticketing system with detailed reports and stats.
- Highly Configurable: Customize and configure settings to match your workflow.
Easily manage unlimited tickets on both the front-end and back-end. Admins can set ticket limits for users based on their email addresses.
Built using Joomla’s best practices, JS Support Ticket is robust, efficient, and intuitive for both front-end users and back-end administrators.
The intuitive and visually appealing layouts ensure users can easily navigate and manage their tickets.
- Configure automatic acknowledgment emails for new tickets.
- Notifications for ticket replies, closures, and other updates ensure no communication is missed.
Enjoy a seamless user experience on all devices, including mobile phones, tablets, and desktops.
Tailor your ticket submission forms to your needs with custom fields.
Segment tickets by department for more effective support.
Save time by using predefined email templates for all notifications.
Define ticket priorities and let users and admins set the urgency levels dynamically.
Allow users to attach one or multiple files to their tickets.
- Documentation: https://docs.joomsky.com/jsst
- Demo: https://demo.joomsky.com/tickets/jm/free/
For assistance, visit our documentation or contact support via our demo site.
Feel free to suggest modifications or enhancements!