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Update communications.md (#24072)
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Switched the order of getting a contract reviewed and getting a contract
signed.
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alexmitchelliii authored Nov 23, 2024
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Showing 1 changed file with 14 additions and 14 deletions.
28 changes: 14 additions & 14 deletions handbook/company/communications.md
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Expand Up @@ -796,20 +796,6 @@ You can learn more about how Fleet approaches security in the [security handbook
In responding to security questionnaires, Fleet endeavors to provide full transparency via our [security policies](https://fleetdm.com/handbook/digital-experience/security-policies#security-policies), [trust](https://trust.fleetdm.com/), and [application security](https://fleetdm.com/handbook/digital-experience/application-security) documentation. In addition to this documentation, please refer to [the vendor questionnaires page](https://fleetdm.com/handbook/digital-experience/vendor-questionnaires). [Contact the Sales department](https://fleetdm.com/handbook/sales#contact-us) to address any pending questionnaires.


## Getting a contract signed

If a contract is ready for signature and requires no review or revision, log into DocuSign (credentials in 1Password) and route the agreement to the CEO for signature.

When a contract is going to be routed for signature by someone outside of Fleet (i.e. the vendor or customer), the requestor is responsible for working with the other party to make sure the document gets routed to the CEO for signature.

The SLA for contract signature is **2 business days**. Please do not follow up on signature unless this time has elapsed.

_**Note:** Signature open time for the CEO is not currently measured, to avoid the overhead of creating separate signature issues to measure open and close time. This may change as signature volume increases._

> _**Note:** If a contract is ready for signature and requires no review or revision, log into DocuSign (credentials in 1Password) and route the agreement to the CEO for signature._
Please use [Fleet's billing email address](https://fleetdm.com/handbook/company/communications#email-relays) for all contracts, and never use individual emails except for signature. If the page to sign includes any individual emails in the docusign contract, please remove it before routing to the CEO for signature.


## Getting a contract reviewed

Expand All @@ -831,6 +817,20 @@ When no further review or action is required for an agreement and the document i

> **Note:** Please submit other legal questions and requests to [Digital Experience](https://fleetdm.com/handbook/digital-experience#contact-us).
## Getting a contract signed

If a contract is ready for signature and requires no review or revision, log into DocuSign (credentials in 1Password) and route the agreement to the CEO for signature.

When a contract is going to be routed for signature by someone outside of Fleet (i.e. the vendor or customer), the requestor is responsible for working with the other party to make sure the document gets routed to the CEO for signature.

The SLA for contract signature is **2 business days**. Please do not follow up on signature unless this time has elapsed.

_**Note:** Signature open time for the CEO is not currently measured, to avoid the overhead of creating separate signature issues to measure open and close time. This may change as signature volume increases._

> _**Note:** If a contract is ready for signature and requires no review or revision, log into DocuSign (credentials in 1Password) and route the agreement to the CEO for signature._
Please use [Fleet's billing email address](https://fleetdm.com/handbook/company/communications#email-relays) for all contracts, and never use individual emails except for signature. If the page to sign includes any individual emails in the docusign contract, please remove it before routing to the CEO for signature.


## Trust

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