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Strengthen etcd support policy in issue triage docs #15957

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merged 1 commit into from
Jun 1, 2023
Merged

Strengthen etcd support policy in issue triage docs #15957

merged 1 commit into from
Jun 1, 2023

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jmhbnz
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@jmhbnz jmhbnz commented May 25, 2023 •
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One task as part of our planned issue triage refresh is:

Update triage_issues.md to add a clearer support policy statement to the aim to shift away from providing 1:1 support and instead addressing broader themes and concerns in a way that helps all etcd users.

This pull request proposes stronger wording and clear instructions we can follow to ensure our github discussion forums are the place where our support issues are managed.

The proposal to use the "Convert to discussion" github feature would remove some support clutter from our issues section, leaving that focused on our open development work like bugs and features, while our support requests will all exist within our discussion forums.

All individuals in our members, reviewers-etcd and maintainers-etcd github teams have the required permissions to be able to use the "Convert to discussion" github feature.

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@jmhbnz jmhbnz force-pushed the strengthen-support-policy branch from 3a63a3a to e313d24 Compare May 25, 2023 10:25
@jmhbnz jmhbnz force-pushed the strengthen-support-policy branch from e313d24 to 40ed8b4 Compare May 26, 2023 09:56
@jmhbnz
Strengthen etcd support policy.
ef9b6a6 
Signed-off-by: James Blair <mail@jamesblair.net>
@jmhbnz jmhbnz force-pushed the strengthen-support-policy branch from 40ed8b4 to ef9b6a6 Compare May 27, 2023 22:17
ahrtr
ahrtr approved these changes May 30, 2023
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Overall looks good to me with a comment/question.

Thanks @jmhbnz

chaochn47
chaochn47 approved these changes May 31, 2023
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Appreciate for drafting the guidance! @jmhbnz

@serathius serathius merged commit 5773d94 into etcd-io:main Jun 1, 2023
@serathius serathius mentioned this pull request Jul 13, 2023
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@jmhbnz jmhbnz deleted the strengthen-support-policy branch July 27, 2023 02:13
@jmhbnz jmhbnz mentioned this pull request Sep 29, 2023
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@chaochn47 chaochn47 chaochn47 approved these changes

@ahrtr ahrtr ahrtr approved these changes

@serathius serathius serathius approved these changes

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@jmhbnz @serathius @ahrtr @chaochn47