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digital-land-bot committed Jul 17, 2024
1 parent a8c065b commit 5007157
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7 changes: 6 additions & 1 deletion runbook.html
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Expand Up @@ -241,6 +241,8 @@ <h4 id="in-attendance">In attendance</h4>
<li>Owen Eveleigh</li>
<li>Ben Hodgkiss</li>
<li>Ernest Man</li>
<li>Chris Cundill</li>
<li>George Goodall</li>
</ul>
<h4 id="description">Description</h4>
<p>The <a href="https://check.planning.data.gov.uk/">Planning Data Check Service</a> is not available - and is returning an error page.</p>
Expand All @@ -250,7 +252,10 @@ <h4 id="running-log">Running log</h4>
<ul>
<li>Ben Hodgkiss noticed a canary alarm in Slack that the Check service canaries had failed twice at 9:17 and 9:27 am (BST).</li>
<li>Once noticing, Owen Eveleigh was informed. After an initial investigation, an incident was declared.</li>
<li>Ernest Man began to perform the full investigation of the issue, working alongside George Goodall for any identified application problems.</li>
<li>Ernest Man and Chris Cundill began to perform the full investigation of the issue, working alongside George Goodall for any identified application problems.</li>
<li>The issue was identified as an intermittent front-end application issue. As a short-term fix, the app was restarted.</li>
<li>At 11:46am, the Check service was back online.</li>
<li>Further investigations and fixes will be carried out to do a long-term fix to the identified issue.</li>
</ul>
<h4 id="postmortem">Postmortem</h4>
<p>To be completed once incident completed.</p>
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2 changes: 1 addition & 1 deletion search.json

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