Sensors all Offline - Cupra backend requiring additional T&Cs #103

derekjtroy · 2025-01-14T12:22:58Z

Following an update to HACS Store this morning I'm getting the following errors in my logs for Cupra Connect

Logger: homeassistant.config_entries
Source: config_entries.py:640
First occurred: 10:47:41 AM (2 occurrences)
Last logged: 11:15:04 AM

Error setting up entry Cupra We Connect for cupra_we_connect
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/config_entries.py", line 640, in __async_setup_with_context
result = await component.async_setup_entry(hass, self)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/cupra_we_connect/init.py", line 45, in async_setup_entry
await hass.async_add_executor_job(_we_connect.login)
File "/usr/local/lib/python3.13/concurrent/futures/thread.py", line 59, in run
result = self.fn(*self.args, **self.kwargs)
File "/usr/local/lib/python3.13/site-packages/weconnect_cupra/weconnect_cupra.py", line 166, in login
self.__session.login()
~~~~~~~~~~~~~~~~~~~~^^
File "/usr/local/lib/python3.13/site-packages/weconnect_cupra/api/cupra/auth/my_cupra_session.py", line 47, in login
response = self.doWebAuth(authorizationUrl)
File "/usr/local/lib/python3.13/site-packages/weconnect_cupra/api/cupra/auth/my_cupra_session.py", line 201, in doWebAuth
afterLoginResponse = self.get(afterLoginUrl, allow_redirects=False, access_type=AccessType.NONE)
File "/usr/local/lib/python3.13/site-packages/requests/sessions.py", line 602, in get
return self.request("GET", url, **kwargs)
~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/weconnect_cupra/api/cupra/auth/my_cupra_session.py", line 337, in request
raise InsecureTransportError()
oauthlib.oauth2.rfc6749.errors.InsecureTransportError: (insecure_transport) OAuth 2 MUST utilize https.

Marsman83 · 2025-01-14T13:42:31Z

I get the same error after restarting HA, looks like a fault in the MyCupra servers, or they changed something resulting in the integration not loading.

nkratzke · 2025-01-14T14:04:06Z

Same here

Tino0309 · 2025-01-14T14:08:50Z

bei mir geht auch nix

Tino0309 · 2025-01-14T15:06:36Z

Cornitus kommentiert am 11. Dez. 2024
Hallo und erstmal vielen Dank für die tolle Arbeit.

Die My Cupra App unterstützt nun die Modelle, die sonst über die Cupra Connect App verbunden waren. Die Cupra Connect App wird bald nicht mehr verfügbar sein. Mit meinem Leon E-Hybrid funktioniert die MyCupra App einwandfrei. Ist eine HA-Integration geplant, um auch alle Fahrzeuge zu unterstützen? Angeblich funktioniert die Integration teilweise mit anderen Fahrzeugen wie dem Born. Wird hier in Zukunft auch eine Unterstützung für andere Fahrzeuge wie den Born angeboten? Was sind die Pläne für die Zukunft?

Vielen Dank!

Tino0309 · 2025-01-14T15:08:49Z

sollte heute dieser Tag sein ???
Das wäre doof.Dann macht HA für mich keinen Sinn mehr.
Hat jemand eine Idee ???

stan916 · 2025-01-14T15:25:35Z

Same error here this afternoon but I updated HACS last week. My Cupra App is ok but all car (Born) entities are unavailable:

Logger: homeassistant.config_entries
Source: config_entries.py:635
First occurred: 13:26:49 (2 occurrences)
Last logged: 15:15:08

Error setting up entry Cupra We Connect for cupra_we_connect
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/config_entries.py", line 635, in __async_setup_with_context
result = await component.async_setup_entry(hass, self)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/cupra_we_connect/init.py", line 45, in async_setup_entry
await hass.async_add_executor_job(_we_connect.login)
File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/weconnect_cupra/weconnect_cupra.py", line 166, in login
self.__session.login()
File "/usr/local/lib/python3.12/site-packages/weconnect_cupra/api/cupra/auth/my_cupra_session.py", line 47, in login
response = self.doWebAuth(authorizationUrl)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/weconnect_cupra/api/cupra/auth/my_cupra_session.py", line 201, in doWebAuth
afterLoginResponse = self.get(afterLoginUrl, allow_redirects=False, access_type=AccessType.NONE)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/requests/sessions.py", line 602, in get
return self.request("GET", url, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/weconnect_cupra/api/cupra/auth/my_cupra_session.py", line 337, in request
raise InsecureTransportError()
oauthlib.oauth2.rfc6749.errors.InsecureTransportError: (insecure_transport) OAuth 2 MUST utilize https.

xLexip · 2025-01-14T16:00:02Z

Looks like VW is upgrading their security after the recent breach: https://www.darkreading.com/cyberattacks-data-breaches/volkswagen-breach-exposes-data-of-800k-customers

I hope the error message does not mean that we were not using https all the time...

bbr111 · 2025-01-14T16:57:35Z

The URL is not reachable. DNS Error

daydy16 · 2025-01-14T17:14:45Z

I'm not sure if this is directly related to the issue, but after logging out and back into the "myCupra App," I was prompted to accept a new license agreement. After doing so, the integration started working fine again. This has occasionally resolved similar issues in the past.

bbr111 · 2025-01-14T17:27:45Z

@daydy16 works for me

BjoernWaechter · 2025-01-14T17:29:06Z

I'm not sure if this is directly related to the issue, but after logging out and back into the "myCupra App," I was prompted to accept a new license agreement. After doing so, the integration started working fine again. This has occasionally resolved similar issues in the past.

Works for me as well. Thank you for the hint @daydy16

DaRoudini · 2025-01-14T17:29:42Z

I'm not sure if this is directly related to the issue, but after logging out and back into the "myCupra App," I was prompted to accept a new license agreement. After doing so, the integration started working fine again. This has occasionally resolved similar issues in the past.

Works for me as well. Thank you for the hint @daydy16

same for me, thx for the hint

barnacleboy · 2025-01-14T17:34:22Z

I'm not sure if this is directly related to the issue, but after logging out and back into the "myCupra App," I was prompted to accept a new license agreement. After doing so, the integration started working fine again. This has occasionally resolved similar issues in the past.

Any extra step in HA after logging out and back into the app? Did it twice on the phone, restarted HA, the integration, reentered the credentials in HA, but was not successful.

DaRoudini · 2025-01-14T17:38:55Z

I'm not sure if this is directly related to the issue, but after logging out and back into the "myCupra App," I was prompted to accept a new license agreement. After doing so, the integration started working fine again. This has occasionally resolved similar issues in the past.

Any extra step in HA after logging out and back into the app? Did it twice on the phone, restarted HA, the integration, reentered the credentials in HA, but was not successful.

on my side I've deactivated the integration in HA during new login into app (ios, btw)

PerKjaer · 2025-01-14T17:57:45Z

Does still not work for me. I have tried to log in to the app again.

d33c0n · 2025-01-14T18:17:02Z

I'm not sure if this is directly related to the issue, but after logging out and back into the "myCupra App," I was prompted to accept a new license agreement. After doing so, the integration started working fine again. This has occasionally resolved similar issues in the past.

Worked for me too. This is the way.

KennethGunther · 2025-01-14T18:41:26Z

If not working from App try to login to https://seatid.vwgroup.io/account
Under account setting change the Country to another place and accept and back again to your country, It fix my connection i HA

joostiphone · 2025-01-14T18:45:25Z

I'm not sure if this is directly related to the issue, but after logging out and back into the "myCupra App," I was prompted to accept a new license agreement. After doing so, the integration started working fine again. This has occasionally resolved similar issues in the past.

I did this in the past, but now this is not working for me. Each time I log out of the app and login again, I need to press 'accept'. In the past it reminded my acceptance, now it doesn't.

vistalba · 2025-01-14T18:47:01Z

If not working from App try to login to https://seatid.vwgroup.io/account Under account setting change the Country to another place and accept and back again to your country, It fix my connection i HA

This did the trick. Had to "accept", change country to Germany, "accept", change country back to real country, "accept" and then it was fixed. Thanks for pointing this out!

joostiphone · 2025-01-14T19:02:50Z

This worked for me:

Log in at https://cupraid.vwgroup.io/account
Temporarily change your Country and Region to e.g. Belgium (make sure not to change the section for National Identification, but really just the Country and Region).
Save it.
Log out and log back in.
Accept.
Change your country back to your country, in my case the Netherlands.
Reload your Cupra integration in HA.

ToToZWave · 2025-01-14T19:08:19Z

I recently updated HACS, and after that, the Cupra integration stopped working. To fix the issue, I deleted the integration in Home Assistant and then closed the iOS app by swiping it up from the app switcher to fully exit. After reopening Home Assistant and reinstalling the integration, it worked again. There was - for me - nothing to accept at my account.

Mitch73-2 · 2025-01-14T19:08:23Z

This worked for me:

* Log in at https://cupraid.vwgroup.io/account

* Temporarily change your Country and Region to e.g. Belgium (make sure not to change the section for National Identification, but really just the Country and Region).

* Save it.

* Log out and log back in.

* Accept.

* Change your country back to your country, in my case the Netherlands.

* Reload your Cupra integration in HA.

Worked for me too.

PerKjaer · 2025-01-14T19:13:09Z

This worked for me:

Log in at https://cupraid.vwgroup.io/account

Temporarily change your Country and Region to e.g. Belgium (make sure not to change the section for National Identification, but really just the Country and Region).

Save it.

Log out and log back in.

Accept.

Change your country back to your country, in my case the Netherlands.

Reload your Cupra integration in HA.

This solved it for me. Thank you.

Yorkie71 · 2025-01-14T19:25:45Z

This worked for me:

Log in at https://cupraid.vwgroup.io/account

Temporarily change your Country and Region to e.g. Belgium (make sure not to change the section for National Identification, but really just the Country and Region).

Save it.

Log out and log back in.

Accept.

Change your country back to your country, in my case the Netherlands.

Reload your Cupra integration in HA.

Excellent find @joostiphone this worked for me. Thanks for sharing. I'd be lost without this integration now! It provides so much additional functionality.

barnacleboy · 2025-01-14T21:58:32Z

@joostiphone's approach worked for me too! Thank you. If this happens on a regular base this should be added to the documentation…

Frank-Gr · 2025-01-14T22:33:54Z

I didn't update HACS and have the same problem. So it seems to be a CUPRA Problem. The Cupra App on iPhone has the same issues.

emto14 · 2025-01-15T06:09:05Z

This worked for me:

Thank you for the solution!

stan916 · 2025-01-15T07:01:08Z

Sorted thank you!

…

On Wed, 15 Jan 2025 at 06:09, emto14 ***@***.***> wrote: This worked for me: Thank you for the solution! — Reply to this email directly, view it on GitHub <#103 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AM6ZVOIQSX76PZMUHFVWU6D2KX3RRAVCNFSM6AAAAABVEYTKP6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOJRG4ZDMOBWHE> . You are receiving this because you commented.Message ID: ***@***.***>

daernsinstantfortress · 2025-01-15T07:28:26Z

This worked for me:

Log in at https://cupraid.vwgroup.io/account

Temporarily change your Country and Region to e.g. Belgium (make sure not to change the section for National Identification, but really just the Country and Region).

Save it.

Log out and log back in.

Accept.

Change your country back to your country, in my case the Netherlands.

Reload your Cupra integration in HA.

Thanks for this. I can confirm from my own environment that simple accepting the new pop-up wasn't enough to be able to reload the integration and that I had to do something similar to this to restore things back to working again. There might be a few others on here that have been blocked for months by this that would be fixed by this, so it's a very useful tip. Thanks!

I'll close this down now as I think everyone is happy that things are working again.

derekjtroy · 2025-01-15T10:51:00Z

Followed the above steps, and still not working for me..

joostiphone · 2025-01-15T10:58:42Z

Followed the above steps, and still not working for me..

What did you try so far? Did you clear your browser cache and/or did you clear the front-end cache in HA on mobile? I don't have any problems now with HA and/or the Cupra mobile app.

derekjtroy · 2025-01-15T12:32:44Z

At this point I can't change country, Tried in private mode for Firefox, Edge and Brave.

Even if I accept and change my own address on my profile. It doesn't allow me edit that.

Boss-man · 2025-01-15T13:00:05Z

Just press accept and you should be fine. Does it still not work in HA?

derekjtroy · 2025-01-15T13:43:52Z

I feel like an idiot.

Hit accept, scroll down on profile, change country (not address)
Hit accept
Change country back
Hit accept.
All back working.

daernsinstantfortress · 2025-01-15T14:56:49Z

I've reopened this mostly so other people can see it and not raise dupe cases and also, it seems that not everyone is able to swap countries to force the acceptance of the terms, so there may need to be more community assistance here to help.

derekjtroy · 2025-01-15T14:59:38Z

Login at https://cupraid.vwgroup.io/account

If you get terms and conditions hit accept.

Scroll down on your profile to this section

Change your location to a new one, hit accept / save

Change your location back to your preferred one, hit accept / save

joostiphone · 2025-01-15T15:13:25Z

Login at https://cupraid.vwgroup.io/account

If you get terms and conditions hit accept.

Scroll down on your profile to this section

Change your location to a new one, hit accept / save

Change your location back to your preferred one, hit accept / save

That's what I said 😅

Yorkie71 · 2025-01-15T15:21:23Z

It certainly is what @joostiphone said. I followed it and it worked for me. I think some are getting confused with the country in the address and it's not that. It's the bit in the account settings as described.

derekjtroy · 2025-01-15T15:39:06Z

Login at https://cupraid.vwgroup.io/account
If you get terms and conditions hit accept.
Scroll down on your profile to this section

Change your location to a new one, hit accept / save
Change your location back to your preferred one, hit accept / save

That's what I said 😅

100% @joostiphone and that's why I said I felt like an idiot, I hadn't scrolled down to see the separate country and region.

daernsinstantfortress · 2025-01-15T15:40:36Z

It's all cool. Sounds like you're up and running again @derekjtroy ?

derekjtroy · 2025-01-15T15:41:38Z

Yup - all good @daernsinstantfortress - might be one to include in the readme ?

daernsinstantfortress · 2025-01-15T15:42:02Z

Definitely, now that @joostiphone has a solid way to solve. I'll sort later on.

rs-homeautomation · 2025-01-15T15:59:28Z

For me it began working again after accepting the new Terms and Privacy, no changing of countries needed.

hazy66 · 2025-01-15T18:20:48Z

I'm not sure if this is directly related to the issue, but after logging out and back into the "myCupra App," I was prompted to accept a new license agreement. After doing so, the integration started working fine again. This has occasionally resolved similar issues in the past.

Works for me

Rextor1978 · 2025-01-15T20:03:25Z

Works for me now. What i did was

Logout of the iOS app and back in acceoting the licenser Agreement - didn't work
Signing into the Web page acception the licenser Agreement - didn't work.
Disabled the integration in HA, signed into the Web page, changed my country to sweden, and then back to Denmark. Re-enabled the ha integration - now it works

tariklehaine · 2025-01-16T07:14:04Z

This worked for me:

Log in at https://cupraid.vwgroup.io/account

Temporarily change your Country and Region to e.g. Belgium (make sure not to change the section for National Identification, but really just the Country and Region).

Save it.

Log out and log back in.

Accept.

Change your country back to your country, in my case the Netherlands.

Reload your Cupra integration in HA.

This worked for me!

daernsinstantfortress · 2025-01-16T08:01:04Z

I've updated the readme to reflect this information, so hopefully others will have a smoother ride in future.

Henke19822 · 2025-01-16T22:42:34Z

Wow, followed the instruction here, several times. I approve all the new things, change the country back to what it should be. Do not work in HA. I removed the integrations and tried to add my car again, but not, "unexpected error".

Well well. We will return the car i May anyway. No big issue

pblacky · 2025-01-19T13:57:30Z

Am Handy in der Cupra App abmelden und wieder anmelden. Danach die Nutzungsbestimmungen bestätigen und alles funktioniert wieder!

Log out of the Cupra app on your phone and log back in. Then confirm the terms of use and everything will work again!

yfeuser · 2025-01-19T19:17:41Z

I'm not sure if this is directly related to the issue, but after logging out and back into the "myCupra App," I was prompted to accept a new license agreement. After doing so, the integration started working fine again. This has occasionally resolved similar issues in the past.

Works for me! Best way to solve the problem :-)

weesteev · 2025-01-21T12:56:12Z

This worked for me:

Log in at https://cupraid.vwgroup.io/account

Temporarily change your Country and Region to e.g. Belgium (make sure not to change the section for National Identification, but really just the Country and Region).

Save it.

Log out and log back in.

Accept.

Change your country back to your country, in my case the Netherlands.

Reload your Cupra integration in HA.

Confirmed this has worked for me as well (UK changed to Belgium, logged out and in and changed back to UK). Integration now back online, thanks so much!

kip3435423 · 2025-01-28T11:19:05Z

This worked for me it just failed to connect after the home assistant got unpluged strange as I only accepted the terms about 2 days ago!

bbr111 mentioned this issue Jan 14, 2025

URL not reachable daernsinstantfortress/WeConnect-Cupra-python#31

Closed

daernsinstantfortress mentioned this issue Jan 15, 2025

Cupra WE Connect is offline and returns errors since latest HA Update #105

Closed

daernsinstantfortress changed the title ~~HACS Update : Sensors all Offline.~~ Sensors all Offline - Cupra backend requiring additional T&Cs Jan 15, 2025

daernsinstantfortress mentioned this issue Jan 15, 2025

OAuth2 Insecure Transport Error in Cupra We Connect Integration #106

Closed

daernsinstantfortress reopened this Jan 15, 2025

Boss-man mentioned this issue Jan 15, 2025

login Unexpected error #107

Closed

This was referenced Jan 17, 2025

Unable to load Cupra We Connect after upgrade to HACS 2.0.3 and HA 2025.1.2 #111

Closed

Problems to conect to my cupra Born Alpha #112

Closed

Sensors all Offline - Cupra backend requiring additional T&Cs #103

Sensors all Offline - Cupra backend requiring additional T&Cs #103

Comments

derekjtroy commented Jan 14, 2025

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