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Issue #2384 - Remove text about email receipts for each recurring contribution #19624

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merged 1 commit into from
Mar 19, 2021

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agileware-justin
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@agileware-justin agileware-justin commented Feb 18, 2021

Overview

From issue https://lab.civicrm.org/dev/core/-/issues/2384

On a contribution page, when you select a recurring contribution, this is part of the message that appears: "You will receive an email receipt for each recurring contribution" if email receipt is enabled for the contribution page.

I'm sure we're not the only org that sends an email receipt for the first recurring contribution through the contribution page, but doesn't send a receipt for every contribution, making this text inaccurate. It would also be incorrect if a donor isn't entering an email address.

From the perspective of the person filing out the form, I'm not sure whether or not they'll receive an email receipt for every contribution is necessary information. My suggestion is to remove this sentence. I think this kind of information makes sense in an email receipt (where it is also more easily editable) rather than on a contribution page.

I would also suggest removing this sentence: "Your recurring contribution will be processed automatically." I think it is quite obvious that if someone is making a recurring contribution, it will be processed automatically.

If both these sentences were removed, then there is no additional text shown when someone makes a recurring contribution on a page where they can't select the number of instalments, which would be nice and simple.

Before

Text is displayed which adds little to no value and can be incorrect in some use cases.

After

Text is no longer shown.

Technical Details

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Please post any comments and feedback on this issue in Gitlab

See https://lab.civicrm.org/dev/core/-/issues/2384

Agileware Ref: CIVICRM-1670

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civibot bot commented Feb 18, 2021

(Standard links)

@civibot civibot bot added the master label Feb 18, 2021
@seamuslee001
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I can certainly understand where your coming from with this @agileware-justin, My understanding is that when a recurring contribution is created via a contribution page the value if is_email_receipt setting on a contribution page is controlling unless the civicrm_contribution_recur.is_email_receipt gets set to 0. I know that at my previous org people have contacted them wanting a receipt for every recurring contribution but again that might be a minority of situations.

To be clear I'm not saying I disagree with this I'm just thinking that there could be some scenarios when it makes more sense to have the text but I do also agree that it would be in accurate for the no email which is making me lean towards this being a good thing but would appreciate some other views on this

ping @mattwire @eileenmcnaughton @agh1 @KarinG

@agileware-justin
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Please post any comments and feedback on this issue in Gitlab

See https://lab.civicrm.org/dev/core/-/issues/2384

@eileenmcnaughton
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I went back & checked the comments in gitlab and they seem to be supportive so I'm merging this

@eileenmcnaughton eileenmcnaughton merged commit c525276 into civicrm:master Mar 19, 2021
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3 participants