Konecranes Global Oy

👨🏻‍💻 Trainee at Product Life Cycle Management team (May 2024 - Aug 2024)

• Cross-verifying and updating product information for existing software via the Service Now platform.
• Coordinate with stakeholders to maintain the version control information and update the same in Confluence and Jira trackers.
• Facilitate bi-weekly meetings on the Kanban board as acting Scrum Master.

🏆 Accomplishments

Topic	Completed date	Detail
Appreation email from PLM team
Certificate of Employment (COE)	06-Aug-2024	Certificate of Employment from PLM team

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Häme University of Applied Sciences (HAMK)

👨🏻‍💻 Trainee at Career Service team (Dec 2023 - Apr 2024)

• Provides international students with guidance regarding networking and mentoring services
• Consulting about competence and career path and improving Mentoring service.
• Support search and implement new technologies internal applications.

🏆 Accomplishments

• Contributed to improving the service design of Mentoring Services at HAMK, developing HAMK´s Internaonal Friendship Programme, supporng internaonal students in recruitment events, and organizing Language Cafe.
• Responsible for developing the technical solutions for the matching process of the Friendship Programme and he also improves the markeng plan for the programme by collaborang with partner

Topic	Completed date	Detail
Appreation email from Career Service team
Certificate of Employment (COE)]Career Service Team	30-Apr-2024	Certificate of Employment from HAMK

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Robert Bosch Global IT Software Technologies Vietnam

👨🏻‍💻 IT Operation Lead for Asia Pacific @Robert Bosch Vietnam (Feb 2017 - Jun 2023)

• Lead Operation team for Daily support global users via phone call / emails / ticket handling base on level O1, O2, O3 of ITIL standard.
• Support analysis new problems in IT systems (Bosch Global Network system, Wiki system, Content management system, Bosch Connect Social Network) Making action plans, coordination with stakeholders, training for internal team and end users before releasing new versions.
• Maintain IT Operation Manual (ITOM) documents, user guidelines Maintain and improve functionalities of services in application servers by daily or monthly as schedule.
• Internal trainer for "General Intercultural Awareness" for new employees of company.

🏆 Accomplishments

Topic	Completed date	Detail
Win 02 prizes in "PM Awards 2021"	2021
Best performance in department in 2020	2020
Best performance in department in 2018	2018
Feedback about my training result	2023
Certificate of Employment (COE)		Certificate of Employment from BOSCH VietNam

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BHD STAR CINEPLEX (BHD CO LTD) - BHDSTAR.VN

👨🏻‍💻 IT Executive (Apr 2013 - Jul 2016)

• Install & configure database using MSSQL Server.
• Customize store procedures to improve time processing of database.
• Install, Configure, maintain network services and devices.
• Setup , maintain and training for users when update/upgrade new applications in system
• Make security document, user guideline and reports from requirement.
• Planning for IT budget yearly (setting up & changing old equipment )
• Training IT Team members about new technologies.

🏆 Accomplishments

Topic	Completed date	Detail
Star of the Year 2015	2015	The best staff has outstanding effort & an ongoing commitment to pursuit of excellence on 2015
Staff of the month	2014,2015,2016	Achived 03 times of "Staff of the month" awards for outstanding performance from 2014 to 2016

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👩🏼‍🎓 Education

• Bachelor of Business Administration in Computer Application at HAMK university (2023-2025)
• Bachelor of Information Technology at HBU university (2013-2017)
• Advance Diploma in Cyber Security (2011-2013)

💬 Languages

• Vietnameses: Native
• English : Professional
• Finnish: Basic