BEFORE YOU OPEN AN ISSUE

For FEATURE REQUESTS use Feathub
For BASIC QUESTIONS go to the Forum or IRC

DO NOT POST ANYTHING THAT CONTAINS YOUR LOGIN INFORMATION OR API KEY

Please include the following when opening a ticket :

• Branch
• Commit hash
• Your operating system and python version
• What you did
• What happened
• What you expected
• How can we reproduce your issue
• Include a link with your log file. (Not just a few lines!) And that has the error. Use GIST or Pastebin

Many issues can simply be solved by:

• Making sure you update to the latest version.
• Have you tried turning your device off and on again?
• Using the search function to see if this issue has already been reported/solved.
• Do a GIT reset
• Checking the [Wiki] for [Guides] [FAQ'S] [Main settings] [Show settings] [Remaining settings]
• Shutting down SickRage and removing the cache/mako & cache/sessions folders.
• If SickRage doesnt find any episodes you probably need to :
• add a Scene Exception
• Set the Default Episode Status to WANTED
• Make sure you understand how quality detection works during searches.
• Shutdown SickRage and remove the cache.db file
• If you use a QNAP and have SSL errors try this package.
• If you have a 'ascii' codec can't encode character error, than set your Locale to UTF-8