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Insightly Task not linking to project #55

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zeraphim21 opened this issue Nov 5, 2015 · 3 comments
Open

Insightly Task not linking to project #55

zeraphim21 opened this issue Nov 5, 2015 · 3 comments

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@zeraphim21
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When you send a ticket to Insightly, it associated the ticket to a project, however Insightly does not add it to the project page. It does show that the ticket is associated, but the project doesn't list the task.
Task created from SB ticket:
ticket to task from sb
project not showing sb task

When you create a task from within Insightly, it shows as part of the project. The ticket tags are the same either way.
Task created within Insightly:
task created in insightly
task with project correctly

The main difference I can see seems to be that when you create a task from within Insightly, it not only associated it with a project with the 'Related to' tag, but also links it to the project, as shown in the 3rd screenshot.

@zeraphim21
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Another related ticket
https://support.supportbee.com/tickets/9154419

@pranav7
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pranav7 commented Jun 16, 2016

@zeraphim21 I know what the issue is here. In the API request we are not linking a task with a project. Its a small fix. I'll discuss it with the team, and take it up.

@nisanthchunduru
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Why are we discussing this issue here and not in the Support-Apps-Private repo

@zeraphim21 @pranav7

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3 participants