Features

Features Overview

User Features

Authentication & Authorization

• Secure login and registration system
• Password reset functionality
• Role-based access control (User/Admin)

Ticket Management

• Create new support tickets
• Track ticket status and history
• File attachment support
• Real-time updates
• Search and filter tickets

User Interface

• Modern dark theme design
• Responsive layout for all devices
• Intuitive navigation
• Real-time notifications
• Customizable user preferences

Admin Features

Dashboard

• Comprehensive analytics
• Ticket statistics and trends
• User activity monitoring
• Performance metrics

Ticket Administration

• Ticket assignment
• Priority management
• Department routing
• Bulk actions
• Custom ticket fields

User Management

• User role management
• Access control
• Activity monitoring
• User statistics

Technical Features

Performance

• Fast page loads
• Optimized bundle size
• Efficient state management
• Lazy loading components

Security

• JWT authentication
• XSS protection
• CSRF protection
• Input sanitization

Integration

• RESTful API
• Webhook support
• Custom event system
• Export/Import functionality