Achievements only unlocking in sample, can't unlock in my own implementation.

[Skermunkel]

Hello,

Apologies for the bother, I'm busy implementing EOS for my first Epic Game Store game release and I have Logging in worked out as well as Cloud Save working, however, I'm having a bit of trouble unlocking my Achievements. They Unlock just fine in the provided sample but when I try to run achievementManager.UnlockAchievementManually myself in my own script, nothing happens, no Achievements unlock and there aren't any errors or warnings either, Ive tried running Debug Logs and it seems the ResultCode for OnUnlockAchievementsCompleteCallbackInfo doesn't reach the state of Success.

Here is the code I'm running to unlock the Achievement:

var definition = achievementManager.GetAchievementDefinitionAtIndex(0); achievementManager.UnlockAchievementManually(definition.AchievementId, (ref OnUnlockAchievementsCompleteCallbackInfo info) => { if (info.ResultCode == Result.Success) { Debug.Log("UnlockAchievement Succeed"); achievementManager.RefreshData(); } });

This is happening in both the editor and build, I'm targeting Windows and working on Windows 10 Pro 64bit using Unity 2021.3.6.

If you need any other information from me, just let me know.

Please, any help on the matter would be greatly appreciated, I need to get the game ready for an early April release so I need to get it submitted asap to get it tested and approved in time and this is literally the last obstacle standing in my way.

Apologies again for the bother, I don't know where else to turn or to ask and I desperately need to figure out where I'm going wrong.

Thank you in advance for any and all help and advice, I would truly appreciate it :)

[andrew-hirata-playeveryware]

Hello @Skermunkel,
Without seeing any logs, the first thing I would check is that connect login is working. In the EOS SDK, the product user ID I believe is required for achievements to work, and as such if connect login isn't happening, achievement's might fail. In the UILoginMenu, there are some examples to get you started on connect login. In particular, the samples use The Epic Account ID to do connect login via the method UILoginMenu.StartConnectLoginWithLoginCallbackInfo.

That being said, if you can share some logs or more of your code (particularly the login code), I might be able to assist you in pointing out the specific issue that's stopping you from getting achievements unlocked.

[Skermunkel]

Hello @andrew-hirata-playeveryware

Thank you so much for the prompt response, I really appreciate it.

I will try to see if I can get connect login to work.

Here is my login code:

In my Awake() I set my login type depending on weither Im in editor or it is a build:

#if UNITY_EDITOR
        loginType = LoginCredentialType.PersistentAuth; // Default in editor
        useConnectLogin = false;
#else
        loginType = LoginCredentialType.AccountPortal; // Default in editor
        useConnectLogin = false;
#endif

Then for logging in I use the following method(s):

   public void OnLoginButtonClick()
    {
        string usernameAsString = "";
        string passwordAsString = "";

        if (loginType == LoginCredentialType.PersistentAuth)
        {
            //print("PersistentAuth Login");
            EOSManager.Instance.StartPersistentLogin((Epic.OnlineServices.Auth.LoginCallbackInfo callbackInfo) =>
            {
                // In this state, it means one needs to login in again with the previous login type, or a new one, as the
                // tokens are invalid
                if (callbackInfo.ResultCode != Epic.OnlineServices.Result.Success)
                {
                    //print("Failed to login with Persistent token [" + callbackInfo.ResultCode + "]");
                    loginType = LoginCredentialType.Developer;
                    //ConfigureUIForLogin();
                    EOSManager.Instance.StartLoginWithLoginTypeAndToken(loginType,
                                                                            usernameAsString,
                                                                            passwordAsString,
                                                                            StartLoginWithLoginTypeAndTokenCallback);
                }
                else
                {
                    StartLoginWithLoginTypeAndTokenCallback(callbackInfo);
                }
            });
        }
        else
        {
            EOSManager.Instance.StartLoginWithLoginTypeAndToken(loginType,
                                                                            usernameAsString,
                                                                            passwordAsString,
                                                                            StartLoginWithLoginTypeAndTokenCallback);
        }
    }

    //-------------------------------------------------------------------------
    public void StartLoginWithLoginTypeAndTokenCallback(LoginCallbackInfo loginCallbackInfo)
    {
        if (loginCallbackInfo.ResultCode == Epic.OnlineServices.Result.AuthMFARequired)
        {
            // collect MFA
            // do something to give the MFA to the SDK
            print("MFA Authentication not supported in sample. [" + loginCallbackInfo.ResultCode + "]");
        }
        else if (loginCallbackInfo.ResultCode == Result.AuthPinGrantCode)
        {
            ///TODO(mendsley): Handle pin-grant in a more reasonable way
            Debug.LogError("------------PIN GRANT------------");
            Debug.LogError("External account is not connected to an Epic Account. Use link below");
            Debug.LogError($"URL: {loginCallbackInfo.PinGrantInfo?.VerificationURI}");
            Debug.LogError($"CODE: {loginCallbackInfo.PinGrantInfo?.UserCode}");
            Debug.LogError("---------------------------------");
        }
        else if (loginCallbackInfo.ResultCode == Epic.OnlineServices.Result.Success)
        {
            StartConnectLoginWithLoginCallbackInfo(loginCallbackInfo);
        }
        else if (loginCallbackInfo.ResultCode == Epic.OnlineServices.Result.InvalidUser)
        {
            print("Trying Auth link with external account: " + loginCallbackInfo.ContinuanceToken);
            EOSManager.Instance.AuthLinkExternalAccountWithContinuanceToken(loginCallbackInfo.ContinuanceToken,
                                                                            LinkAccountFlags.NoFlags,
                                                                            (Epic.OnlineServices.Auth.LinkAccountCallbackInfo linkAccountCallbackInfo) =>
                                                                            {
                                                                                StartConnectLoginWithLoginCallbackInfo(loginCallbackInfo);
                                                                            });
        }

        else
        {
            print("Error logging in. [" + loginCallbackInfo.ResultCode + "]");
        }

        // Re-enable the login button and associated UI on any error
        if (loginCallbackInfo.ResultCode != Epic.OnlineServices.Result.Success)
        {
            OnLoginButtonClick();
            //loginError = true;
        }
    }

    //-------------------------------------------------------------------------
    private void StartConnectLoginWithLoginCallbackInfo(LoginCallbackInfo loginCallbackInfo)
    {
        EOSManager.Instance.StartConnectLoginWithEpicAccount(loginCallbackInfo.LocalUserId, (Epic.OnlineServices.Connect.LoginCallbackInfo connectLoginCallbackInfo) =>
        {
            if (connectLoginCallbackInfo.ResultCode == Result.Success)
            {
                userLoggedIn = true;
                //print("Connect Login Successful. [" + connectLoginCallbackInfo.ResultCode + "]");
                //ConfigureUIForLogout();
            }
            else if (connectLoginCallbackInfo.ResultCode == Result.InvalidUser)
            {
                // ask user if they want to connect; sample assumes they do
                EOSManager.Instance.CreateConnectUserWithContinuanceToken(connectLoginCallbackInfo.ContinuanceToken, (Epic.OnlineServices.Connect.CreateUserCallbackInfo createUserCallbackInfo) =>
                {
                    print("Creating new connect user");
                    EOSManager.Instance.StartConnectLoginWithEpicAccount(loginCallbackInfo.LocalUserId, (Epic.OnlineServices.Connect.LoginCallbackInfo retryConnectLoginCallbackInfo) =>
                    {
                        if (retryConnectLoginCallbackInfo.ResultCode == Result.Success)
                        {
                            userLoggedIn = true;
                            //ConfigureUIForLogout();
                        }
                        else
                        {
                            // For any other error, re-enable the login procedure
                            // ConfigureUIForLogin();
                            OnLoginButtonClick();
                        }
                    });
                });
            }
        });
    }

[Skermunkel]

The Initialization for the EOSManager also seems to go smoothly, however, I do notice the following warning and don't know if it's related perhaps as I'm not sure how to confirm that the overlay is working properly:

2023-03-31T09:03:17.9445422+02:00 LogEOSAuth(Warning): FAccountPortalBrowserManager::Init: Failed to register overlay: EOS_NotConfigured

And then when I try to login with connect login (using DeviceIdAccessToken) I get the following warning and it doesn't login:

2023-03-31T09:03:25.9108647+02:00 LogEOS(Warning): Error response received from backend. ServiceName=[EOSAuth], OperationName=[TokenGrant], Url=[<Redacted>], HttpStatus=[403], ErrorCode=[errors.com.epicgames.eos.auth.deployment_user_access_forbidden], NumericErrorCode=[110010], ErrorMessage=[DeploymentId: b6ec9a7409044212ab7383a3d311533c], CorrId=[EOS-4BFx5TFAm0-WHlzjjFOlvw-UsZoxp8ugkS0Hkr00oXsgw-fg_UOm5CakeDU2xypP2tOw]

When I try to log in again with connect login I get the same warning along with the following error:

2023-03-31T09:03:44.0038008+02:00 LogEOSConnect(Error): DeviceId access credentials already exist for the current user profile on the local device.

[Skermunkel]

When I try to unlock an Achievement using PersistentAuth and with connect login set to true, then I get the following error:

ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index

This is in connection with the following lines in EOSAchievementManager.cs:

        public DefinitionV2 GetAchievementDefinitionAtIndex(int idx)
        {
            return achievementDefinitionCache[idx];
        }

Which is strange as the current achievement I am trying to unlock is number 21/48

[andrew-hirata-playeveryware]

Are you able to set a breakpoints and check what the achievementDefinitionCache contains? I think those errors are imply that connect login isn't working, which would mean that it wouldn't be able to get any achievements.

[Skermunkel]

I placed a Debug Log at the achievementDefinitionCache and it does indeed receive the same value that I feed the UnlockManually method, so it seems the value does get sent through.

[Skermunkel]

Ok, one thing that I have noticed is that no matter what I try or do, using even the Sample scene, if I load a new scene (having the Achievement manager Don't Destroy On Load so that it moves along to the new scene) then it never unlocks any achievements no matter what I do or how I go about unlocking them and it doesn't give me any errors or warnings or reaches the log indicating a successful unlock.

If I then try to use a separate new Prefab in the new scene that contains its own Achievement manager just like the Sample scene (therefore loading in a new one instead of re-using the one created in the original scene when logging in) then I get the following error in EOSAchievementManager.cs:

ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index

So it seems the only instance where even the Sample Scene works is if you stay in the same scene, as soon as you change scenes even the Sample Scene's coding doesn't work.

Is there something that is perhaps interfereing with the login or user data when changing scenes?

Please, any help on the matter would be greatly appreciated.

[andrew-hirata-playeveryware]

The AchievementManager, like all the other Managers in the EOS Samples, are instances of IEOSSubManager. Assuming you didn't change that part of the class, you shouldn't need to add it to scene directly, just use EOSManager.Instance.GetOrCreateManager<EOSAchievementManager>() to get the manager. If you use that method before login, the EOSAchievementManager should even get the callbacks it needs to handle fetching the achievements without having to call the RefreshData method.

[Skermunkel]

I don't place the EOSManager in the scene itself, I do use EOSManager.Instance.GetOrCreateManager<EOSAchievementManager>() in the Awake() of my own achievement controller script. I'm wondering if I should perhaps call RefreshData every time I change scenes, as the only consistent I seem to get messing with the system is as soon as I change scenes, that's when Achievements don't want to unlock anymore.

[Skermunkel]

It seems that not even calling RefreshData on a new scene load seems to work either.

I'm also not sure if it's a login issue as Achievements unlock just fine in the first initial scene I start in, it's only when I switch scenes that it stops working.

[pew-dahs]

Do you have a sample project with this problem showing that we could take a look at, or a step by step instruction with how you're reproducing this in the samples? I tested the samples with logging in, logging out, switching scenes, then logging back into the achievement samples and it appears to be working on my end. Everything you've described so far seems like the correct steps, so there seems to be something else going on.

[Skermunkel]

Do you have a sample project with this problem showing that we could take a look at, or a step by step instruction with how you're reproducing this in the samples? I tested the samples with logging in, logging out, switching scenes, then logging back into the achievement samples and it appears to be working on my end. Everything you've described so far seems like the correct steps, so there seems to be something else going on.

Thanks so much for the concern and the help. I managed to figure out the cause luckily, I wasn't setting my Singletons game object (EOSManager) to Don't Destroy On Load, so every time I loaded a new scene it got destroyed.

[Skermunkel]

I managed to solve this issue. I made a simple mistake in not letting my Singletons game object (EOSManager) be set to Don't Destroy On Load, so it never carried over to the next scene, which messed up the whole EOS setup. Sorry for the bother.