User Type in Friends List

[leveraged7]

Ombi Version:

V 2.10.0

Update Branch:

Was using Early Access Preview for the last month, then reinstalled with Stable Version.
Same Problem

Media Sever:

Plex

Media Server Version:

1.4.3.3433

Operating System:

Win 10 Professional

We are authenticated! Setting session.	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 3:28:37 AM
Friends list result = True	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 3:28:30 AM
Need to auth	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 3:28:29 AM
We are authenticated! Setting session.	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 3:25:14 AM
User is the account owner	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 3:25:14 AM
Correct credentials, checking if the user is account owner or in the friends list	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 3:25:14 AM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 3:25:13 AM
Friends list result = True	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 3:25:06 AM
User is the account owner	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 3:25:06 AM
Need to auth	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 3:25:05 AM
Requests that will be updated count 0	Ombi.Services.Jobs.PlexAvailabilityChecker	Debug	3/15/2017 2:53:03 AM
Requests that will be updated count 0	Ombi.Services.Jobs.PlexAvailabilityChecker	Debug	3/15/2017 1:53:03 AM
Requests that will be updated count 0	Ombi.Services.Jobs.PlexAvailabilityChecker	Debug	3/15/2017 1:37:10 AM
We are authenticated! Setting session.	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 1:29:35 AM
Requests that will be updated count 0	Ombi.Services.Jobs.PlexAvailabilityChecker	Debug	3/15/2017 12:53:03 AM
We are authenticated! Setting session.	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 12:50:44 AM
We are authenticated! Setting session.	Ombi.UI.Modules.UserLoginModule	Debug	3/15/2017 12:49:27 AM
Ombi.Helpers.Exceptions.ApiRequestException: Got StatusCode=BadGateway for https://plex.tv/pms/friends/all. at Ombi.Api.ApiRequest.ExecuteXml[T](IRestRequest request, Uri baseUri) in C:\projects\requestplex\Ombi.Api\ApiRequest.cs:line 85 at Ombi.Api.PlexApi.<>c__DisplayClass14_0.b__0() in C:\projects\requestplex\Ombi.Api\PlexApi.cs:line 95 at Polly.Policy.<>c__DisplayClass8_0`1.b__0() at Polly.RetrySyntax.<>c__DisplayClass14_0.b__1() at Polly.Retry.RetryEngine.Implementation[TResult](Func`1 action, IEnumerable`1 shouldRetryExceptionPredicates, IEnumerable`1 shouldRetryResultPredicates, Func`1 policyStateFactory) at Polly.RetrySyntax.<>c__DisplayClass14_1.b__0(Action action, Context context) at Polly.Policy.Execute[TResult](Func`1 action, Context context) at Polly.Policy.Execute[TResult](Func`1 action) at Ombi.Api.RetryHandler.Execute[T](Func`1 func, Action`2 action, TimeSpan[] timeSpan) in C:\projects\requestplex\Ombi.Api\RetryHandler.cs:line 53 at Ombi.Api.PlexApi.GetUsers(String authToken) in C:\projects\requestplex\Ombi.Api\PlexApi.cs:line 95 at Ombi.Services.Jobs.PlexUserChecker.Start() in C:\projects\requestplex\Ombi.Services\Jobs\PlexUserChecker.cs:line 74	Ombi.Services.Jobs.PlexUserChecker	Error	3/15/2017 12:49:16 AM
Exception when calling GetUsers for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/15/2017 12:49:11 AM
Exception when calling GetUsers for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/15/2017 12:49:06 AM
Exception when calling GetUsers for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/15/2017 12:49:04 AM
Exception when calling GetProfiles for CP, Retrying 00:00:05	Ombi.Api.CouchPotatoApi	Error	3/15/2017 12:48:03 AM
Exception when calling GetProfiles for Sonarr, Retrying 00:00:02	Ombi.Api.SonarrApi	Error	3/15/2017 12:48:02 AM
Exception when calling GetProfiles for CP, Retrying 00:00:02	Ombi.Api.CouchPotatoApi	Error	3/15/2017 12:48:00 AM
Exception when calling GetProfiles for Sonarr, Retrying 00:00:01	Ombi.Api.SonarrApi	Error	3/15/2017 12:48:00 AM
Requests that will be updated count 0	Ombi.Services.Jobs.PlexAvailabilityChecker	Debug	3/15/2017 12:45:05 AM
Sent	Ombi.Services.Jobs.RecentlyAddedNewsletter.RecentlyAddedNewsletter	Debug	3/14/2017 11:49:54 PM
Sending	Ombi.Services.Jobs.RecentlyAddedNewsletter.RecentlyAddedNewsletter	Debug	3/14/2017 11:49:54 PM
Created Plain/HTML MIME body	Ombi.Services.Jobs.RecentlyAddedNewsletter.RecentlyAddedNewsletter	Debug	3/14/2017 11:49:53 PM
Starting Mass Email Test	Ombi.Services.Jobs.RecentlyAddedNewsletter.RecentlyAddedNewsletter	Debug	3/14/2017 11:49:53 PM
Clicked Admin Mass Email Test	Ombi.UI.Modules.Admin.AdminModule	Debug	3/14/2017 11:49:53 PM
Requests that will be updated count 0	Ombi.Services.Jobs.PlexAvailabilityChecker	Debug	3/14/2017 11:45:05 PM
We are authenticated! Setting session.	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:40:46 PM
We are authenticated! Setting session.	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:37:25 PM
User is the account owner	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:37:25 PM
Correct credentials, checking if the user is account owner or in the friends list	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:37:25 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:37:24 PM
Friends list result = True	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:37:17 PM
User is the account owner	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:37:17 PM
Need to auth	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:37:16 PM
We are authenticated! Setting session.	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:33:36 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:33:29 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:33:29 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:33:29 PM
Friends list result = True	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:33:29 PM
Need to auth	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:33:28 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:33:28 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:33:23 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:33:23 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:33:23 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:33:23 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:33:21 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:33:21 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:33:21 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:33:21 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:33:20 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:33:20 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:33:20 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:33:20 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:33:11 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:33:05 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:33:03 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:33:02 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:32:55 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:32:53 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:32:49 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:32:48 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:32:47 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:32:47 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:32:45 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:32:45 PM
Friends list result = True	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:32:38 PM
Need to auth	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:32:37 PM
Requests that will be updated count 0	Ombi.Services.Jobs.PlexAvailabilityChecker	Debug	3/14/2017 11:25:19 PM
Requests that will be updated count 0	Ombi.Services.Jobs.PlexAvailabilityChecker	Debug	3/14/2017 11:13:59 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:11:48 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:11:43 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:11:40 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:11:39 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:17 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:16 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:16 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:15 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:15 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:14 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:13 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:13 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:13 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:11 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:11 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:11 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:10 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:10 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:10 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:10:09 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:10:09 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:10:09 PM
Exception when calling SignIn for Plex, Retrying 00:00:05	Ombi.Api.PlexApi	Error	3/14/2017 11:10:08 PM
Need to auth and also provide pass	Ombi.UI.Modules.UserLoginModule	Debug	3/14/2017 11:10:08 PM
Exception when calling SignIn for Plex, Retrying 00:00:02	Ombi.Api.PlexApi	Error	3/14/2017 11:10:08 PM(Logs go here. Don't remove the ``` tags for showing your logs correctly. Please make sure you remove any personal information from the logs)

Problem Description:

Under the User Management Settings, where it displays a chart/list of all of your friends and users, my list shows the main Admin account hasn't logged in since early February which is inaccurate, I log several times a day. Also under the User Type, "next to last logged in" is the "User Type" column heading. Other than the "Admin" User/Account, who is listed as "local user", everyone else is blank.

I have tried deleting the user and re-adding them with no luck. I am not sure exactly how or if this is related, but "this error" prevents my users/friends from signing. They have the right password and it is being typed correctly also but they can't log in, which in turn means that can't make requests.

Thank You

Reproduction Steps:

[Ombi-robot]

Hi!
Thanks for the issue report. Before a real human comes by, please make sure you used our bug report format.
Before posting make sure you also read our FAQ and known issues.
Make the title describe your issue. Having "not working" or "I get this bug" for 100 issues, isn't really helpful.
If we need more information or there is some progress we tag the issue or update the tag and keep you updated.
Cheers!
Ombi Support Team

[Magikarplvl4]

Which version from ombi are running? Version 2.10.0 doesn't exist ;)

[leveraged7]

My apologies, I was nodding off as I was making the report.
Application Version: 2.1.1514

[hrc1079]

I'm having the exact same issue with only one user. Others seem to be logging in fine but even then it's not recording them as logging in.

Exception when calling SignIn for Plex, Retrying 00:00:05 Ombi.Api.PlexApi

Current Version: 2.1.1548