All loyalty cards scan incorrectly #2333
Replies: 3 comments 2 replies
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You don't need the Stocard app installed to import from Stocard. As Catima states in the Import/Export screen when you choose Stocard, you need to email support@stocardapp.com and ask for an export of your data. (Do note that Stocard imports are currently not always working, but if you send your Stocard export to me I can fix it up so Catima can import it, see #2325 for more details).
You should avoid manually adding a card whenever you can. Many cards have a different value stored in the barcode than is written on the card, so just typing what's written on the card may give you an incorrect barcode. Scanning a card with your camera is the recommended way to add a card. Using a screenshot of the official app may sometimes work, but some stores use different temporary barcodes in their official app to make it impossible to transfer it to another app. |
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Thank you, I will try that.
I also tried adding manually by scanning my old stocard barcodes. I assume
that doesn't work either?
…On Mon, Feb 3, 2025, 11:03 Sylvia van Os ***@***.***> wrote:
I cannot import my cards from Stocard because the program no longer opens
and just directs me to klarna.
You don't need the Stocard app installed to import from Stocard. As Catima
states in the Import/Export screen when you choose Stocard, you need to
email ***@***.*** and ask for an export of your data. (Do note
that Stocard imports are currently not always working, but if you send your
Stocard export to me I can fix it up so Catima can import it, see #2325
<#2325> for more details).
When I manually add a loyalty card, and then try to use it at the store,
the machines are unable to scan the barcode, giving an error.
You should avoid manually adding a card whenever you can. Many cards have
a different value stored in the barcode than is written on the card, so
just typing what's written on the card may give you an incorrect barcode.
Scanning a card with your camera is the recommended way to add a card.
Using a screenshot of the official app may sometimes work, but some stores
use different temporary barcodes in their official app to make it
impossible to transfer it to another app.
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That should work fine. It is worth noting that sometimes "part" of a barcode is itself a valid barcode and that bad lighting conditions could affect the scan (same as any other barcode scanning). Perhaps something like that happened. Sadly, from a distance, there is not much else I can say or suggest. |
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Believe it or not I asked klarna customer service how to export data cuz I
couldn't figure out how. The customer service agent didn't even know what I
was talking about and even when I tried to explain it he couldn't
understand what I was meaning. If you have any tips on how I'm going to get
my card data easily exported from klarna, awesome. Otherwise I have to
manually enter everything.
…On Tue, Feb 4, 2025, 07:53 Sylvia van Os ***@***.***> wrote:
That should work fine. It is worth noting that sometimes "part" of a
barcode is itself a valid barcode and that bad lighting conditions could
affect the scan (same as any other barcode scanning). Perhaps something
like that happened. Sadly, from a distance, there is not much else I can
say or suggest.
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Back in the Stocard days there was no export button in the app, wouldn't surprise me if there still isn't one. If you're an EU citizen, they're legally required to give you an export of your data. If you're not an EU citizen you sadly don't have those rights. If you're an EU citizen try emailing support@stocardapp.com (well, their email may have changed after merging with Klarna...) with a message like "I want an copy of my data as per my rights under article 20 of the GDPR". They're legally required to give it to you: https://noyb.eu/en/your-right-data-portability-article-20 If they still refuse, you can file a complaint at your local DPA ("Data Privacy Authority"). Which authority that is depends on your country: https://en.wikipedia.org/wiki/National_data_protection_authority#List_of_national_data_protection_authorities. That's an annoying step to take, but it's the only way to get abusive companies like these to follow the law. But I very much understand scanning everything again seems easier by that point 😅 |
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I cannot import my cards from Stocard because the program no longer opens and just directs me to klarna. When I manually add a loyalty card, and then try to use it at the store, the machines are unable to scan the barcode, giving an error. Using that store's code within their own app is the only way I can use my loyalty cards. I would love to use your app but I can't seem to get any cards to work. Any suggestions on what I may be doing incorrectly? I chose 39 for the barcode type.
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