Customer churn is one of the most important metrics for a growing business to evaluate. This model predicts whether the customer will leave or not depending on the information about them.
Link to dataset: https://www.kaggle.com/datasets/blastchar/telco-customer-churn
Each row represents a customer, each column contains customer’s attributes described on the column Metadata.
- Customers who left within the last month – the column is called Churn
- Services that each customer has signed up for – phone, multiple lines, internet, online security, online backup, device protection, tech support, and streaming TV and movies
- Customer account information – how long they’ve been a customer, contract, payment method, paperless billing, monthly charges, and total charges
- Demographic info about customers – gender, age range, and if they have partners and dependents
To run this project, run the following commands:
!pip install -r requirments.txt
python application.py