diff --git a/.changeset/metal-bees-fix.md b/.changeset/metal-bees-fix.md
new file mode 100644
index 0000000000..f1250c1c36
--- /dev/null
+++ b/.changeset/metal-bees-fix.md
@@ -0,0 +1,5 @@
+---
+"@comet/cms-api": patch
+---
+
+Add fallback values for users created via ID token
diff --git a/packages/api/cms-api/src/user-permissions/user-permissions.service.ts b/packages/api/cms-api/src/user-permissions/user-permissions.service.ts
index e31446a7f3..f249686eee 100644
--- a/packages/api/cms-api/src/user-permissions/user-permissions.service.ts
+++ b/packages/api/cms-api/src/user-permissions/user-permissions.service.ts
@@ -69,8 +69,8 @@ export class UserPermissionsService {
         if (!idToken.sub) throw new Error("JwtPayload does not contain sub.");
         return {
             id: idToken.sub,
-            name: idToken.name,
-            email: idToken.email,
+            name: idToken.name || "Unknown User",
+            email: idToken.email || "",
         };
     }