[BUG] Configuration wizard not opening

[vantop77]

Before you post a new issue - you must first check the following (and check the boxes with an "X" below)

• 1.) Can you login using the smartphone app Volkswagen/Volkswagen Connect and interact with your car?
• 2.) Please make sure that you can login into https://vwid.vwgroup.io/ and make sure that any "Terms and Conditions" are all checked
• 3.) I do not have MFA enabled.

Environment

• Volkswagencarnet release with the issue: 5.03
• Last working homeassistant-volkswagencarnet release (if known): 5.03
• Home Assistant Core release with the issue: 2024.12.5
• Operating environment (Home Assistant OS/Supervised/Container/Core/venv): Home Assistant OS 14.1
• Car model and year: eUp 2021
• Country where the car was bought: Germany
• Valid VW Connect subscription: Yes
• Have you verified that the We Connect service works via VW´s portal?: Yes

Describe the bug

After I have made the restart following the installation of the integration I try to configure the component via the UI: Configuration > Integrations > "Volkswagen Connect" it takes some time and then it returns the following error:
Config flow could not be loaded: 500 Internal Server Error Server got itself in trouble

Steps to Reproduce

When trying to configure the integration.

Expected behavior

It should start the wizard for configuring the integration

Screenshots

Traceback/Error logs

Source: util/package.py:152
First occurred: 19:41:12 (9 occurrences)
Last logged: 19:42:51

Unable to install package volkswagencarnet==5.0.2: error: Failed to fetch: `https://files.pythonhosted.org/packages/3c/35/16ca13f6bc88552ae4763211ca7989d4ac6fea4381f1e43fc291ef33c32e/volkswagencarnet-5.0.2-py3-none-any.whl.metadata` Caused by: Could not connect, are you offline? Caused by: Request failed after 3 retries Caused by: error sending request for url (https://files.pythonhosted.org/packages/3c/35/16ca13f6bc88552ae4763211ca7989d4ac6fea4381f1e43fc291ef33c32e/volkswagencarnet-5.0.2-py3-none-any.whl.metadata) Caused by: client error (Connect) Caused by: dns error: failed to lookup address information: Name does not resolve Caused by: failed to lookup address information: Name does not resolve
Unable to install package weconnect==0.60.7: error: Failed to fetch: `https://files.pythonhosted.org/packages/31/b2/8b4ba96bc2b0d399eaf25bf158850372ce003a9aa6fc6acfa454ac37c251/weconnect-0.60.7-py3-none-any.whl.metadata` Caused by: Could not connect, are you offline? Caused by: Request failed after 3 retries Caused by: error sending request for url (https://files.pythonhosted.org/packages/31/b2/8b4ba96bc2b0d399eaf25bf158850372ce003a9aa6fc6acfa454ac37c251/weconnect-0.60.7-py3-none-any.whl.metadata) Caused by: client error (Connect) Caused by: dns error: failed to lookup address information: Name does not resolve Caused by: failed to lookup address information: Name does not resolve
Unable to install package ascii_magic>=2.0.0: error: Failed to fetch: `https://files.pythonhosted.org/packages/35/12/932518097d33785884147ccf5d3dd316fd133e514420beb82a23622a7a2b/ascii_magic-2.3.0-py3-none-any.whl.metadata` Caused by: Could not connect, are you offline? Caused by: Request failed after 3 retries Caused by: error sending request for url (https://files.pythonhosted.org/packages/35/12/932518097d33785884147ccf5d3dd316fd133e514420beb82a23622a7a2b/ascii_magic-2.3.0-py3-none-any.whl.metadata) Caused by: client error (Connect) Caused by: dns error: failed to lookup address information: Name does not resolve Caused by: failed to lookup address information: Name does not resolve

Debug information - all JSON responses from logfile

Additional context

Note

Issues lacking sufficient details or context may be subject to closure without prior notice. Detailed bug reports are essential for effective issue resolution. Thank you for your cooperation.

[yarglags]

I have the same issue.

A couple of weeks ago, I had problems with the VW connect app on my phone. I had to reset my password and accept EULA agreement to with volkswagen. While I was trying to debug, I removed the integration from HA.

Everything is fine with the App on my phone but not in HA.

Now that I am trying to get the HA integration it working again, I install the integration from HACS but I don't get the dialogue box to enter my new credentials.

I searched to see where my credentials were stored but I did not find them. I tried installing an older version of the integration - no success. I updated to the latest version - no success.

UPDATE:
Configuration > Integrations > search for "Volkswagen Connect" - worked for me today.

[vantop77]

Today I tried again adding the Volkswagen device and it worked. I assume it is related to the Volkswagen service and nothing related to Home Assistant and the add-on.

[Gartom]

I also have a configuration issue today when trying to add the integration for the first time (on HA 2024.12.5 as well).
The configuration wizard does not show up.

[yarglags]

@Gartom I expected the configuration to start automatically, it does not, you need to follow the instructions...

Configuration > Integrations > search for "Volkswagen Connect"

This worked for me.

[Gartom]

Thanks @yarglags!
I was looking for the configuration wizard to show up when looking within the HACS integration.
The configuration wizard shows up as expected when I went to "Configuration > Integrations > search for "Volkswagen Connect"" and also selected "Add integration" after the search... :-)

Unfortunately, I get an error when trying to configure the integration. I get the following error in the log:
2025-01-03 22:15:17.216 ERROR (MainThread) [volkswagencarnet.vw_connection] Login failed: Form POST request failed.
I also get a corresponding message in the configuration dialog: "Could not login to Volkswagen Connect, please check your credentials and verify that the service is working"
I use exactly the same credentials that I use to login at https://vwid.vwgroup.io, and I have no issues to login there. I also tried to change the password not to contain any special characters.

[yarglags]

@Gartom log into https://vwid.vwgroup.io/, change your region, I changed mine from IE to GB.
Log out and back in again. Accept the EULA for your region.
Change your region back, log out and log back in again.
This got me back up and running.

[Gartom]

Thanks @yarglags, somehow I managed to get it working now as well by changing region.
I could not change the region at first at https://vwid.vwgroup.io/ as the region was set, greyed out and not changeable, but the URL had a variable like "AllowRegionChange=false" embedded that I changed to "true" and then I could change region. The fun (?) thing now is that I don't even get the region question again when I login, so I can't change back...

[yarglags]

It's great to hear you are making progress,@Gartom . Here's a suggestion to get you back to your original region, try log in using "ingognito" browser. After that, I'm out of ideas. 😄

Good luck!

[Gartom]

Thanks again @yarglags!
The region setting was now changeable when logged in is completed, not during login as before. I just logged in with my mobile web browser and found the region setting in the bottom of my profile page.