AWS Support Plans

Developer

Best-practice guidance
Client-side diagnostic tools
Building-block architecture support

Business

Use-case guidance
All AWS Trusted Advisor checks
Limited support for third-party software

Enterprise

Application architecture guidance
Infrastructure event management
Technical Account Manager (TAM)

Basic Support

Basic Support is free for all AWS customers and includes access to:

Technical papers, documentation, and support communities
AWS Personal Health Dashboard
Seven core AWS Trusted Advisor checks

Technical Account Manager (TAM)

The Technical Account Manager is your primary point of contact at AWS.

Technical Account Managers are included only with the Enterprise Support plan
They provide guidance, technical expertise, and best practices