Driver Does Not Remain Loaded After Boot from Cold Mac Sequoia

[parkernathan]

macOS version: macOS Sequoia 15.2
Karabiner version: Karabiner-Elements 15.3.0
Your Mac hardware: Intel iMac Pro
Your keyboard hardware: System 76 Launch Keyboard

Every time I completely shut down my iMac Pro and boot from cold, while Karabiner-Elements appears in the system tray, none of my key remaps function, and if I go to Settings in Karabiner-Elements, I receive the "Please Grant Permission for a Driver Extension". I go to System Settings, and the extension looks like it is enabled, but I have to toggle the switch to re-enable it.

I've already tried deactivating and reactivating the driver, no change.

[tekezo]

I cannot reproduce this on my end.
Could it be that third-party security software is resetting the driver's permission status at startup?

[parkernathan]

Here's the Security Software I have installed: PC Matic (work/MSP edition) and Little Snitch (outbound firewall). I can reach out to either if need be and see if there's anything resetting the driver's permission status.

Is there anything else I would need to check in macOS to ensure that the driver's permission status isn't being reset?

Thanks!

[tekezo]

Thank you!
Out of the two, I think PC Matic is more likely to be the cause. If PC Matic allows you to view a list of blocked actions, it might be a good idea to check there.

[parkernathan]

Sounds good. Thanks! I do advisory work for the MSP who provides PC Matic to me, so I will reach out to them and find out. I'll keep you posted of the outcome.

[parkernathan]

To my knowledge, this should be resolved. Making some adjustments to PC Matic did resolve the issue. Here are the adjustments that we made to PC Matic in the event other users encounter this issue.

From the PC Matic Dashboard (PC Matic Support will need to do this), they need to go to Devices>Device Name Here>SuperShield Options and set it to Standard. Blocked File Notification will also need to be set to "Prompt for Override".

The user then needs to go to PC Matic on the tray of the Mac, click the PC Matic icon, click Settings>Notifications, and make sure "Display" and "Prompt" are enabled.

It may take a few reboots for PC Matic to prompt the user to allow all of Karabiner Elements' files, but once done, everything should load successfully.