Reporting Problems

Found a Bug?

A lot of work has gone into this project, aiming to cater for many different versions of Outlook and types of usage. If you discover a bug, please help squash it! 🪲

1. Make sure you are using the latest release (alpha if available).
2. Search existing Issues - see if it's already been reported.
   • There may already be a hotfix available.
   • You may be able to add value information to help fix it!
   • Subscribe to the Issue to receive update notifications.
3. Reckon it's a brand new Issue? Read on to log it!

Submitting an Issue

Create a new Issue? Describe the problem, including:

1. Version of OGCS
2. What you did to produce the problem
3. Does it repeatedly happen/is it a reproducible issue
4. Include your log file (see below)

⚠️ Don't upload the settings.xml file unless requested, and make sure you remove the RefreshToken value before uploading (this is your private key to update your Google account).

Posting Your OGcalsync.log File

Locate your OGcalsync.log file by going to Settings > Application Behaviour > Open Log.

Note: The OGcalsync.log file will have details of your calendar items and other attributes, depending on the logging level set.

Create a Gist

These can be public (your files can be seen against your profile) or private (only those with the link can see it).

• Create a new gist, paste in your OGcalsync.log contents and save it.
  • If it's public, copy the URL to the comment of the Issue it's related to.
  • If it's private, contact me directly with the URL.

Upload to Developer's Google Drive

Post to my Google Drive via CloudWok

Use Your Own DropBox/Google Drive

Pick your tool of choice and contact me directly with a link to the file.

Applying a Hotfix

If the issue requires a fix, a hotfix exe will be posted to the Issue page. To test it:

• Find the location where the application executable is running from
  • Run the OGCS application and go to the "About" tab
  • Double-click the "Running From" value to open the path in Windows Explorer
  • If you have a ClickOnce installation, the directory will be something like C:\Users\<userid>\AppData\Local\Apps\2.0\O34TLCEP.AVN\H5RWTN0D.K7V\outl..tion_a30846ba3587a523_0001.0002_913f995a9a064b8b
• Exit the OGCS application.
• Copy or rename your existing OutlookGoogleCalendarSync.exe file
• Download the hotfix and copy it to your application directory
• Run the application
• Confirm in the "About" tab, the version shows the hotfix number eg. v2.3.3.1