Please allow Admins to masquerade as other users

[wom-bat]

As the User interface is being redesigned, a useful feature for an admin would be to be able to become an arbitrary user, and poke around to solve users' problems.

If as an admin I could see what my 75-y-o techno-illiterate mother sees when she logs in, and fix her errors, so the right things get shared, it'd be really helpful, for example. I can't look over her shoulder as she's 700km away.

This would have to be an admin-only `superuser' privilege.

[karlitschek]

I don't think we want to support this. An Admin shouldn't spy or look at the files of a user.

[wom-bat]

Thing is, an Admin can already see and modify all the files of any user by going into the webserver and operating on the database directly. The feature that I want to add, is to be able to become another user to see the view as that user sees it, to aid administration. The amount you trust an administrator not to do evil things with your data doesn't change.

[madhusudan]

I would like to have this feature as it helps to solve bugs!.. 👍

[volure]

I must admit, I would like this feature as well. It would help when you need to get someone off your server and remove access to the files they have stored on it.

Not all servers are for personal use. Some are for members of an organization. And when a person no longer has the organization's best interest. It would be good to be able to go into an account to see what shares there are, and change ownership. Or remove the files completely.

There are a number of reasons an admin might need access to this. And the point of an admin, is to be an admin. Not to be chained down in the interest of "Privacy"

Its just a pain going through the database and linux server to remove files from a persons account.

[lock]

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