File move fails silently (but makes copy of files)

[putt1ck]

Steps to reproduce

1. Connect legacy DMS as external storage via webdav (read-only for safety)
2. select folder and choose move, with destination somewhere within "normal" NC
3. click move

Expected behaviour

Files appear in NC, but get error on final step of deletion (i.e. forcing move to be copy)

Actual behaviour

Files don't appear in NC, no error reported. Files are found to have been copied anyway and an occ files:scan makes them appear

Server configuration

Operating system: Ubuntu 16.04

Web server: Apache

Database: PostgreSQL

PHP version: 7

Nextcloud version: (see Nextcloud admin page) 11.03

Updated from an older Nextcloud/ownCloud or fresh install: updated

Where did you install Nextcloud from: download

Signing status:

Signing status

Integrity checker has been disabled. Integrity cannot be verified.

List of activated apps:

App list

- activity: 2.4.1 - admin_audit: 1.1.0 - comments: 1.1.0 - dav: 1.1.1 - external: true - federatedfilesharing: 1.1.1 - federation: 1.1.1 - files: 1.6.1 - files_accesscontrol: 1.1.2 - files_external: 1.1.2 - files_pdfviewer: 1.0.1 - files_sharing: 1.1.1 - files_texteditor: 2.2 - files_trashbin: 1.1.0 - files_versions: 1.4.0 - files_videoplayer: 1.0.0 - firstrunwizard: 2.0 - gallery: 16.0.0 - logreader: 2.0.0 - lookup_server_connector: 1.0.0 - nextcloud_announcements: 1.0 - notifications: 1.0.1 - password_policy: 1.1.0 - provisioning_api: 1.1.0 - serverinfo: 1.1.1 - sharebymail: 1.0.1 - survey_client: 0.1.5 - systemtags: 1.1.3 - templateeditor: 0.2 - theming: 1.1.1 - twofactor_backupcodes: 1.0.0 - updatenotification: 1.1.1 - user_ldap: 1.1.2 - workflowengine: 1.1.1 - workin2gether: 0.9.3

Nextcloud configuration:

Config report

{ "system": { "instanceid": "oc6x7spezyjz", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "trustnobody.com" ], "datadirectory": "\/var\/ncstorage\/data", "overwrite.cli.url": "http:\/\/example.com\/nextcloud", "dbtype": "pgsql", "version": "11.0.3.2", "dbname": "nextcloud", "dbhost": "an.ip.addr.ess", "dbport": "", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "logtimezone": "UTC", "installed": true, "mail_from_address": "email", "mail_smtpmode": "php", "mail_domain": "example.com", "ldapIgnoreNamingRules": false, "ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory", "default_language": "en_GB", "maintenance": false, "loglevel": 2, "updater.release.channel": "production", "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.local": "\\OC\\Memcache\\APCu", "filelocking.enabled": "true", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "localhost", "timeout": 0, "dbindex": 0, "port": 6379 } }, "apps": { "activity": { "types": "filesystem", "enabled": "yes", "installed_version": "2.4.1" }, "admin_audit": { "types": "logging", "enabled": "yes", "installed_version": "1.1.0" }, "backgroundjob": { "lastjob": "448" }, "comments": { "types": "logging", "enabled": "yes", "installed_version": "1.1.0" }, "core": { "installedat": "1477938697.7946", "public_webdav": "dav\/appinfo\/v1\/publicwebdav.php", "public_files": "files_sharing\/public.php", "umgmt_show_last_login": "true", "shareapi_exclude_groups_list": "[\"\"]", "shareapi_exclude_groups": "no", "umgmt_show_storage_location": "false", "shareapi_default_expire_date": "yes", "shareapi_allow_public_notification": "yes", "shareapi_enforce_expire_date": "no", "shareapi_expire_after_n_days": "3", "shareapi_allow_mail_notification": "yes", "oc.integritycheck.checker": "[]", "shareapi_enforce_links_password": "yes", "shareapi_allow_resharing": "no", "repairlegacystoragesdone": "yes", "vendor": "nextcloud", "updater.secret.created": "1494650847", "umgmt_send_email": "false", "OC_Channel": "production", "moveavatarsdone": "yes", "previewsCleanedUp": "1", "lastcron": "1495409614", "umgmt_show_email": "false", "lastupdatedat": "1495429083", "lastupdateResult": "[]" }, "dav": { "types": "filesystem", "enabled": "yes", "installed_version": "1.1.1", "OCA\\DAV\\Migration\\ValueFixInsert_ran": "true" }, "deck": { "installed_version": "0.1.4", "types": "", "enabled": "no" }, "external": { "installed_version": "", "ocsid": "166046", "types": "", "enabled": "yes", "sites": "[[\"Time\",\"https:\\\/\\\/time.example.com\",\"external.png\"]]" }, "federatedfilesharing": { "types": "", "enabled": "yes", "installed_version": "1.1.1" }, "federation": { "types": "authentication", "enabled": "yes", "installed_version": "1.1.1" }, "files": { "types": "filesystem", "enabled": "yes", "cronjob_scan_files": "500", "installed_version": "1.6.1" }, "files_accesscontrol": { "installed_version": "1.1.2", "types": "filesystem", "enabled": "yes" }, "files_external": { "ocsid": "166048", "enabled": "yes", "types": "filesystem", "installed_version": "1.1.2" }, "files_pdfviewer": { "ocsid": "166049", "types": "", "enabled": "yes", "installed_version": "1.0.1" }, "files_sharing": { "types": "filesystem", "enabled": "yes", "installed_version": "1.1.1" }, "files_texteditor": { "ocsid": "166051", "types": "", "enabled": "yes", "installed_version": "2.2" }, "files_trashbin": { "types": "filesystem", "enabled": "yes", "installed_version": "1.1.0" }, "files_versions": { "types": "filesystem", "enabled": "yes", "installed_version": "1.4.0" }, "files_videoplayer": { "types": "", "enabled": "yes", "installed_version": "1.0.0" }, "firstrunwizard": { "enabled": "yes", "types": "logging", "installed_version": "2.0" }, "gallery": { "types": "", "enabled": "yes", "installed_version": "16.0.0" }, "logreader": { "installed_version": "2.0.0", "ocsid": "170871", "types": "", "enabled": "yes" }, "lookup_server_connector": { "installed_version": "1.0.0", "types": "authentication", "enabled": "yes" }, "nextcloud_announcements": { "installed_version": "1.0", "types": "logging", "enabled": "yes", "pub_date": "Sat, 10 Dec 2016 00:00:00 +0100" }, "notifications": { "types": "logging", "enabled": "yes", "installed_version": "1.0.1" }, "ownnote": { "installed_version": "1.08", "types": "", "ocsid": "168512", "folder": "", "enabled": "no" }, "password_policy": { "types": "", "enabled": "yes", "installed_version": "1.1.0" }, "provisioning_api": { "types": "prevent_group_restriction", "enabled": "yes", "installed_version": "1.1.0" }, "serverinfo": { "installed_version": "1.1.1", "types": "", "enabled": "yes" }, "sharebymail": { "installed_version": "1.0.1", "types": "filesystem", "enabled": "yes" }, "survey_client": { "installed_version": "0.1.5", "types": "", "enabled": "yes" }, "systemtags": { "types": "logging", "enabled": "yes", "installed_version": "1.1.3" }, "templateeditor": { "types": "", "enabled": "yes", "installed_version": "0.2" }, "theming": { "types": "logging", "enabled": "yes", "url": "https:\/\/nextcloud.example.com", "logoMime": "image\/png", "slogan": "a slogan", "cachebuster": "10", "color": "#3e305d", "name": "A Cloud", "installed_version": "1.1.1" }, "twofactor_backupcodes": { "installed_version": "1.0.0", "types": "", "enabled": "yes" }, "updatenotification": { "workin2gether": "0.9.3", "types": "", "enabled": "yes", "installed_version": "1.1.1", "core": "11.0.3.2" }, "user_cas": { "enabled": "no", "installed_version": "1.3", "types": "prelogin,authentication" }, "user_ldap": { "installed_version": "1.1.2", "s02ldap_host": "", "ldap_agent_password": "***REMOVED SENSITIVE VALUE***", "ldap_backup_host": "", "ldap_backup_port": "", "types": "authentication", "enabled": "yes", "s02ldap_port": "", "ldap_base_users": "dc=example,dc=local", "ldap_groupfilter_objectclass": "group", "ldap_tls": "0", "ldap_turn_off_cert_check": "0", "ldap_user_filter_mode": "0", "ldap_user_display_name_2": "", "ldap_group_display_name": "cn", "ldap_port": "389", "ldap_base": "dc=example,dc=local", "ldap_userfilter_groups": "Domain Users", "ldap_userfilter_objectclass": "user", "ldap_base_groups": "dc=example,dc=local", "ldap_groupfilter_groups": "Domain Users", "ldap_group_filter_mode": "1", "ldap_login_filter_mode": "0", "ldap_loginfilter_email": "0", "ldap_loginfilter_username": "1", "ldap_loginfilter_attributes": "", "ldap_quota_attr": "", "ldap_quota_def": "", "ldap_cache_ttl": "600", "ldap_attributes_for_user_search": "", "ldap_attributes_for_group_search": "", "ldap_experienced_admin": "0", "home_folder_naming_rule": "", "use_memberof_to_detect_membership": "1", "ldap_expert_username_attr": "", "ldap_expert_uuid_user_attr": "", "ldap_expert_uuid_group_attr": "", "last_jpegPhoto_lookup": "0", "ldap_nested_groups": "0", "ldap_paging_size": "500", "ldap_dynamic_group_member_url": "", "s01ldap_turn_off_cert_check": "0", "s01ldap_user_display_name_2": "", "ldap_host": "an.ip.addr.ess", "s01ldap_user_filter_mode": "0", "ldap_dn": "cn=a.user,cn=users,dc=example,dc=local", "has_memberof_filter_support": "1", "s01ldap_group_filter": "", "s01ldap_group_filter_mode": "0", "s01ldap_groupfilter_objectclass": "", "s01ldap_groupfilter_groups": "", "s01ldap_group_display_name": "cn", "ldap_userlist_filter": "(&(|(objectclass=user))(|(|(memberof=CN=Domain Users,CN=Users,DC=example,DC=local)(primaryGroupID=513))))", "ldap_login_filter": "(&(&(|(objectclass=user))(|(|(memberof=CN=Domain Users,CN=Users,DC=example,DC=local)(primaryGroupID=513))))(samaccountname=%uid))", "ldap_display_name": "displayname", "s01ldap_group_member_assoc_attribute": "uniqueMember", "ldap_override_main_server": "0", "s01ldap_login_filter_mode": "0", "s01ldap_loginfilter_email": "0", "s01ldap_loginfilter_username": "1", "s01ldap_loginfilter_attributes": "", "s01ldap_quota_attr": "", "s01ldap_quota_def": "", "s01ldap_cache_ttl": "600", "s01ldap_override_main_server": "", "s01ldap_attributes_for_user_search": "", "s01ldap_attributes_for_group_search": "", "s01ldap_experienced_admin": "0", "s01home_folder_naming_rule": "", "s01use_memberof_to_detect_membership": "1", "s01ldap_expert_username_attr": "", "s01ldap_expert_uuid_user_attr": "", "s01ldap_expert_uuid_group_attr": "", "s01last_jpegPhoto_lookup": "0", "s01ldap_nested_groups": "0", "s01ldap_paging_size": "500", "s01ldap_dynamic_group_member_url": "", "s01ldap_host": "an.ip.add.ress", "ldap_group_member_assoc_attribute": "uniqueMember", "ldap_group_filter": "(&(|(objectclass=group))(|(cn=Domain Users)))", "s01ldap_dn": "cn=a.user,cn=users,dc=example,dc=local", "s01ldap_port": "389", "s01ldap_userlist_filter": "(&(|(objectclass=person))(|(|(memberof=CN=Domain Users,CN=Users,DC=example,DC=local)(primaryGroupID=513))))", "s01ldap_agent_password": "cGc5YjEzcWdpdkotMjI=", "s01ldap_base": "dc=example,dc=local", "s01ldap_userfilter_objectclass": "person", "s01has_memberof_filter_support": "1", "s01ldap_userfilter_groups": "Domain Users", "s01ldap_configuration_active": "1", "s01ldap_base_users": "dc=example,dc=local", "s01ldap_base_groups": "dc=example,dc=local", "ldap_email_attr": "mail", "s01ldap_email_attr": "", "s01ldap_display_name": "displayName", "s01ldap_login_filter": "(&(&(|(objectclass=person))(|(|(memberof=CN=Domain Users,CN=Users,DC=example,DC=local)(primaryGroupID=513))))(samaccountname=%uid))", "s01ldap_backup_host": "", "s01ldap_backup_port": "", "s02ldap_backup_host": "", "ldap_configuration_active": "1", "s01ldap_tls": "0", "cleanUpJobOffset": "100", "s02ldap_backup_port": "", "s02ldap_base": "", "s02ldap_base_users": "", "s02ldap_base_groups": "", "s02ldap_dn": "", "ldap_turn_on_pwd_change": "0", "s01ldap_turn_on_pwd_change": "0", "s02home_folder_naming_rule": "", "s02has_memberof_filter_support": "0", "s02use_memberof_to_detect_membership": "1", "s02ldap_expert_username_attr": "", "s02ldap_expert_uuid_user_attr": "", "s02ldap_expert_uuid_group_attr": "", "s02last_jpegPhoto_lookup": "0", "s02ldap_nested_groups": "0", "s02ldap_paging_size": "500", "s02ldap_turn_on_pwd_change": "0", "s02ldap_dynamic_group_member_url": "", "s03ldap_host": "", "s03ldap_port": "", "s03ldap_backup_host": "", "s03ldap_backup_port": "", "s03ldap_base": "", "s03ldap_base_users": "", "s03ldap_base_groups": "", "s03ldap_dn": "", "s03ldap_agent_password": "", "s03ldap_tls": "0", "s03ldap_turn_off_cert_check": "0", "s03ldap_display_name": "displayName", "s03ldap_user_display_name_2": "", "s03ldap_userfilter_objectclass": "", "s03ldap_userfilter_groups": "", "s03ldap_userlist_filter": "", "s03ldap_user_filter_mode": "0", "s03ldap_group_filter": "", "s03ldap_group_filter_mode": "0", "s03ldap_groupfilter_objectclass": "", "s03ldap_groupfilter_groups": "", "s03ldap_group_display_name": "cn", "s03ldap_group_member_assoc_attribute": "uniqueMember", "s03ldap_login_filter": "", "s03ldap_login_filter_mode": "0", "s03ldap_loginfilter_email": "0", "s03ldap_loginfilter_username": "1", "s03ldap_loginfilter_attributes": "", "s03ldap_quota_attr": "", "s03ldap_quota_def": "", "s03ldap_email_attr": "", "s03ldap_cache_ttl": "600", "s03ldap_override_main_server": "", "s03ldap_configuration_active": "0", "s03ldap_attributes_for_user_search": "", "s03ldap_attributes_for_group_search": "", "s03ldap_experienced_admin": "0", "s03home_folder_naming_rule": "", "s03has_memberof_filter_support": "0", "s03use_memberof_to_detect_membership": "1", "s03ldap_expert_username_attr": "", "s03ldap_expert_uuid_user_attr": "", "s03ldap_expert_uuid_group_attr": "", "s03last_jpegPhoto_lookup": "0", "s03ldap_nested_groups": "0", "s03ldap_paging_size": "500", "s02ldap_agent_password": "", "s02ldap_tls": "0", "s02ldap_turn_off_cert_check": "0", "s02ldap_display_name": "displayName", "s02ldap_user_display_name_2": "", "s02ldap_userfilter_objectclass": "", "s02ldap_userfilter_groups": "", "s02ldap_userlist_filter": "", "s02ldap_user_filter_mode": "0", "s02ldap_group_filter": "", "s02ldap_group_filter_mode": "0", "s02ldap_groupfilter_objectclass": "", "s02ldap_groupfilter_groups": "", "s02ldap_group_display_name": "cn", "s02ldap_group_member_assoc_attribute": "uniqueMember", "s02ldap_login_filter": "", "s02ldap_login_filter_mode": "0", "s02ldap_loginfilter_email": "0", "s02ldap_loginfilter_username": "1", "s02ldap_loginfilter_attributes": "", "s02ldap_quota_attr": "", "s02ldap_quota_def": "", "s02ldap_email_attr": "", "s02ldap_cache_ttl": "600", "s02ldap_override_main_server": "", "s02ldap_configuration_active": "0", "s02ldap_attributes_for_user_search": "", "s02ldap_attributes_for_group_search": "", "s02ldap_experienced_admin": "0", "s03ldap_turn_on_pwd_change": "0", "s03ldap_dynamic_group_member_url": "" }, "workflowengine": { "types": "filesystem", "enabled": "yes", "installed_version": "1.1.1" }, "workin2gether": { "ocsid": "164016", "suffix": "rule_displayname", "extended": "1", "installed_version": "0.9.3", "enabled": "yes", "types": "" } } }

Are you using external storage, if yes which one: webdav to legacy KnowledgeTree installation

Are you using encryption: no

Are you using an external user-backend, if yes which one: LDAP to Samba 4

LDAP configuration (delete this part if not used)

LDAP config

LDAP as above

Client configuration

Browser: FF52.02

**Operating system:**Tumbleweed

Logs

Web server error log

Web server error log

No errors logged during operation

Nextcloud log (data/nextcloud.log)

Nextcloud log

Items logged during operation:

{"reqId":"AmypqSAhgedVxl7baOaR","remoteAddr":"","app":"no app in context","message":"Storage failedstorage not available","level":3,"time":"2017-05-21T15:48:13+00:00","method":"--","url":"--","user":"--","version":"11.0.3.2"}
{"reqId":"AmypqSAhgedVxl7baOaR","remoteAddr":"","app":"no app in context","message":"Exception: {"Exception":"OCP\\Files\\StorageNotAvailableException","Message":"No session credentials saved","Code":2,"Trace":"#0 \/var\/www\/nextcloud\/lib\/private\/Files\/Cache\/Scanner.php(316): OC\\Files\\Storage\\FailedStorage->acquireLock('scanner::', 2, Object(OC\\Lock\\MemcacheLockingProvider))\n#1 \/var\/www\/nextcloud\/lib\/private\/Files\/Utils\/Scanner.php(196): OC\\Files\\Cache\\Scanner->scan('', true, 3)\n#2 \/var\/www\/nextcloud\/apps\/files\/lib\/Command\/Scan.php(159): OC\\Files\\Utils\\Scanner->scan('\/chris.puttick...')\n#3 \/var\/www\/nextcloud\/apps\/files\/lib\/Command\/Scan.php(227): OCA\\Files\\Command\\Scan->scanFiles('chris.puttick...', '\/chris.puttick...', false, Object(Symfony\\Component\\Console\\Output\\ConsoleOutput), false)\n#4 \/var\/www\/nextcloud\/3rdparty\/symfony\/console\/Command\/Command.php(256): OCA\\Files\\Command\\Scan->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#5 \/var\/www\/nextcloud\/core\/Command\/Base.php(161): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#6 \/var\/www\/nextcloud\/3rdparty\/symfony\/console\/Application.php(818): OC\\Core\\Command\\Base->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#7 \/var\/www\/nextcloud\/3rdparty\/symfony\/console\/Application.php(186): Symfony\\Component\\Console\\Application->doRunCommand(Object(OCA\\Files\\Command\\Scan), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#8 \/var\/www\/nextcloud\/3rdparty\/symfony\/console\/Application.php(117): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#9 \/var\/www\/nextcloud\/lib\/private\/Console\/Application.php(169): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#10 \/var\/www\/nextcloud\/console.php(90): OC\\Console\\Application->run()\n#11 \/var\/www\/nextcloud\/occ(11): require_once('\/var\/www\/nextcl...')\n#12 {main}","File":"\/var\/www\/nextcloud\/lib\/private\/Files\/Storage\/FailedStorage.php","Line":195}","level":3,"time":"2017-05-21T15:48:13+00:00","method":"--","url":"--","user":"--","version":"11.0.3.2"}
{"reqId":"vcWDF7haHhSPc+hju2gV","remoteAddr":"an.ip.addr.ess","app":"PHP","message":"Undefined index: {DAV:}getlastmodified at /var/www/nextcloud/lib/private/Files/Storage/DAV.php#583","level":3,"time":"2017-05-21T15:48:35+00:00","method":"GET","url":"/nextcloud/index.php/apps/files_external/userglobalstorages/1?testOnly=false","user":"chris.puttick","version":"11.0.3.2"}

Browser log

Browser log

No errors logged

[jospoortvliet]

Isn't this the same issue as the move-between-external-storage issue we're debugging @MorrisJobke @icewind1991 ?

[MorrisJobke]

I guess you mean #5424

[oparoz]

Duplicate of #3502