[Bug]: External Storage not check for changes

[AndyXheli]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

I have a smb external storage for scans. When I scan a document from the network scanner is sends it to \NAS01\Scans the SMB is connect to \NAS01\Scans. I scanned multiple documents and the folder via web says modified 4 days ago and due to that it wont send to the desktop client now if i open the folder it will find the new updates but before it used to update before me opening the external folder

Steps to reproduce

Expected behavior

Should check without accessing the folder. I don't recall having this issue on NC 23.0.3 since updated to NC 23.0.4 issues started to happen

Installation method

Manual installation

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.0

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Updated from a minor version (ex. 22.2.3 to 22.2.4)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "cloud.server.org"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "23.0.4.1",
        "overwrite.cli.url": "https:\/\/cloud.server.org\/",
        "htaccess.RewriteBase": "\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "default_phone_region": "US",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "25",
        "skeletondirectory": "",
        "simpleSignUpLink.shown": false,
        "trashbin_retention_obligation": "auto,30",
        "versions_retention_obligation": "auto,1",
        "allow_local_remote_servers": true,
        "preview_max_memory": 1280,
        "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [],
        "maintenance": false,
        "theme": "",
        "loglevel": 2
    }
}

List of activated Apps

Enabled:
  - accessibility: 1.9.0
  - activity: 2.15.0
  - admin_audit: 1.13.0
  - bruteforcesettings: 2.4.0
  - cloud_federation_api: 1.6.0
  - comments: 1.13.0
  - contactsinteraction: 1.4.0
  - dashboard: 7.3.0
  - dav: 1.21.0
  - federatedfilesharing: 1.13.0
  - federation: 1.13.0
  - files: 1.18.0
  - files_downloadactivity: 1.13.0
  - files_external: 1.15.0
  - files_pdfviewer: 2.4.0
  - files_rightclick: 1.2.0
  - files_sharing: 1.15.0
  - files_trashbin: 1.13.0
  - files_versions: 1.16.0
  - files_videoplayer: 1.12.0
  - firstrunwizard: 2.12.0
  - groupfolders: 11.1.2
  - impersonate: 1.10.0
  - logreader: 2.8.0
  - lookup_server_connector: 1.11.0
  - nextcloud_announcements: 1.12.0
  - notifications: 2.11.1
  - oauth2: 1.11.0
  - officeonline: 1.1.3
  - password_policy: 1.13.0
  - photos: 1.5.0
  - privacy: 1.7.0
  - provisioning_api: 1.13.0
  - recommendations: 1.2.0
  - serverinfo: 1.13.0
  - settings: 1.5.0
  - sharebymail: 1.13.0
  - socialsharing_email: 2.5.0
  - spreed: 13.0.5
  - support: 1.6.0
  - survey_client: 1.11.0
  - suspicious_login: 4.1.0
  - systemtags: 1.13.0
  - text: 3.4.1
  - theming: 1.14.0
  - twofactor_admin: 3.2.0
  - twofactor_backupcodes: 1.12.0
  - twofactor_totp: 6.2.0
  - updatenotification: 1.13.0
  - user_ldap: 1.13.1
  - user_status: 1.3.1
  - viewer: 1.7.0
  - weather_status: 1.3.0
  - workflowengine: 2.5.0
Disabled:
  - circles: 23.1.1
  - encryption

Nextcloud Signing status

No response

Nextcloud Logs

No response

Additional info

#10413
#1564
https://help.nextcloud.com/t/external-storage-not-updating/61879
https://help.nextcloud.com/t/smb-share-external-storage-support-not-syncing-to-client/93551

[szaimen]

Do you know https://docs.nextcloud.com/server/latest/admin_manual/configuration_files/external_storage/smb.html?highlight=notify#smb-update-notifications?

[AndyXheli]

i ran a command sudo -u www-data php /var/www/nextcloud/occ files_external:list
Results
No admin mounts configured

Each user has an external storage mounted via Settings > Personal > External Storage dose this have to be mounted via Settings > Administration > External Storage for it to work ?

[szaimen]

sudo -u www-data php /var/www/nextcloud/occ files_external:list --all

[szaimen]

Honestly this is not a bug so closing here. It is known that changes are only checked for when using the webinterface or you use the files_external:notify option which will report the changes to Nextcloud automatically.

[AndyXheli]

Okay, thank you for the recommendation i didn't know that i can setup files_external:notify