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Error deleting multiple files from Deleted files with NextCloud 16.0.3.0 #16665

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antonol68 opened this issue Aug 6, 2019 · 6 comments
Closed

Error deleting multiple files from Deleted files with NextCloud 16.0.3.0 #16665

antonol68 opened this issue Aug 6, 2019 · 6 comments
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0. Needs triage Pending check for reproducibility or if it fits our roadmap bug

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@antonol68
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Steps to reproduce

  1. Go to Files and click 'Deleted files'
  2. Select multiple files
  3. Click on the triple dots 'Actions'
  4. Click 'Delete'

Expected behaviour

Selected files shall be deleted

Actual behaviour

Only one file is deleted the others return an error 'Error while removing files from trashbin'

Server configuration

Operating system: FreeBSD 11.2-RELEASE-p10 FreeBSD 11.2-RELEASE-p10 #0 r349200M: Wed Jun 19 20:26:53 CEST 2019 root@dev.xigmanas.com:/usr/obj/xigmanas/usr/src/sys/XIGMANAS-amd64 amd64

Webserver: lighttpd/1.4.53 (cgi-fcgi)

Database: mysql 8.0.15

PHP version: 7.3.4
Modules loaded: Core, date, libxml, pcre, Reflection, SPL, hash, session, cgi-fcgi, standard, apcu, ctype, curl, dom, mbstring, fileinfo, filter, gd, gettext, mysqlnd, iconv, imagick, intl, json, ldap, exif, openssl, pcntl, PDO, posix, SimpleXML, sqlite3, tokenizer, xml, xmlwriter, zip, zlib, pdo_mysql, pdo_sqlite, Phar, redis, xmlreader, xmlrpc, Zend OPcache

Nextcloud version: 16.0.3 - 16.0.3.0

Updated from an older Nextcloud/ownCloud or fresh install: Updated

Where did you install Nextcloud from: Internet

Signing status:

Signing status 
Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.
No errors have been found.
</details>

**List of activated apps:**
<details>
<summary>App list</summary>
Enabled:
 - accessibility: 1.2.0
 - activity: 2.9.1
 - bruteforcesettings: 1.4.0
 - calendar: 1.7.0
 - cloud_federation_api: 0.2.0
 - comments: 1.6.0
 - contacts: 3.1.3
 - dav: 1.9.2
 - federatedfilesharing: 1.6.0
 - federation: 1.6.0
 - files: 1.11.0
 - files_pdfviewer: 1.5.0
 - files_rightclick: 0.13.0
 - files_sharing: 1.8.0
 - files_texteditor: 2.8.0
 - files_trashbin: 1.6.0
 - files_versions: 1.9.0
 - files_videoplayer: 1.5.0
 - firstrunwizard: 2.5.0
 - gallery: 18.3.0
 - issuetemplate: 0.5.0
 - logreader: 2.1.0
 - lookup_server_connector: 1.4.0
 - nextcloud_announcements: 1.5.0
 - notifications: 2.4.1
 - oauth2: 1.4.2
 - password_policy: 1.6.0
 - previewgenerator: 2.1.0
 - privacy: 1.0.0
 - provisioning_api: 1.6.0
 - recommendations: 0.4.0
 - serverinfo: 1.6.0
 - sharebymail: 1.6.0
 - support: 1.0.0
 - survey_client: 1.4.0
 - systemtags: 1.6.0
 - tasks: 0.11.0
 - theming: 1.7.0
 - twofactor_backupcodes: 1.5.0
 - updatenotification: 1.6.0
 - viewer: 1.0.0
 - workflowengine: 1.6.0
Disabled:
 - admin_audit
 - encryption
 - files_external
 - user_ldap

Nextcloud configuration:

Config report 
{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "192.168.2.20",
        "acloud68.asuscomm.com",
        "acloud68.dynip.sapo.pt"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "https:\/\/192.168.2.20",
    "dbtype": "mysql",
    "version": "16.0.3.0",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpmode": "smtp",
    "mail_smtpauthtype": "PLAIN",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpsecure": "tls",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "587",
    "mail_smtpauth": 1,
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "memcache.local": "\\OC\\Memcache\\APCu",
    "memcache.distributed": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 0,
        "dbindex": 0
    },
    "filelocking.enabled": true,
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "maintenance": false,
    "theme": "",
    "loglevel": 2,
    "log_rotate_size": 10485760,
    "mysql.utf8mb4": true,
    "preview_max_x": 2048,
    "preview_max_y": 2048,
    "app_install_overwrite": [
        "calendar"
    ]
}
</details>

**Are you using external storage, if yes which one:** no

**Are you using encryption:** no

**Are you using an external user-backend, if yes which one:** no

#### LDAP configuration (delete this part if not used)
<details>
<summary>LDAP config</summary>

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM oc_appconfig WHERE appid = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

</details>

### Client configuration
**Browser:** Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0

**Operating system:** Debian 4.19.37-4~bpo9+1 (2019-06-19) x86_64 GNU/Linux

### Logs
#### Web server error log
<details>
<summary>Web server error log</summary>

2019-08-05 12:43:01: (server.c.1464) server started (lighttpd/1.4.53)
2019-08-05 19:33:07: (mod_openssl.c.1746) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2019-08-05 19:33:07: (mod_openssl.c.1746) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2019-08-05 19:33:07: (mod_openssl.c.1746) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2019-08-05 19:59:00: (mod_openssl.c.1746) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2019-08-05 23:32:30: (mod_openssl.c.1746) SSL: 1 error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
2019-08-05 23:38:53: (mod_openssl.c.1746) SSL: 1 error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
2019-08-05 23:51:40: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:51:41: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:51:42: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:51:43: (mod_openssl.c.1645) SSL: renegotiation initiated by client, killing connection
2019-08-05 23:51:44: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:51:52: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:51:54: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:51:55: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:51:58: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:51:59: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:52:00: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:52:00: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:52:02: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-05 23:52:04: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-06 00:41:55: (server.c.2059) server stopped by UID = 0 PID = 4086
2019-08-06 00:41:55: (server.c.1464) server started (lighttpd/1.4.53)
2019-08-06 02:52:29: (mod_openssl.c.1746) SSL: 1 error:1408A10B:SSL routines:ssl3_get_client_hello:wrong version number
2019-08-06 02:52:48: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher
2019-08-06 02:53:31: (mod_openssl.c.1746) SSL: 1 error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher

</details>

#### Nextcloud log (data/nextcloud.log)
<details>
<summary>Nextcloud log</summary>

{"reqId":"gNcZAO87BNh3hgYTaR2C","level":4,"time":"2019-08-06T09:13:44+00:00","remoteAddr":"194.117.40.96","user":"Antonio","app":"webdav","method":"DELETE","url":"/remote.php/dav/trashbin/Antonio/trash/file011.bin.d1565079637","message":{"Exception":"OCP\Lock\LockedException","Message":""files/702f21b2cea2b34eeb6646d6f6cec48c" is locked, existing lock on file: exclusive","Code":0,"Trace":[{"file":"/usr/local/www/nextcloud/lib/private/Files/Storage/Common.php","line":715,"function":"acquireLock","class":"OC\Lock\MemcacheLockingProvider","type":"->","args":["files/702f21b2cea2b34eeb6646d6f6cec48c",2]},{"file":"/usr/local/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":593,"function":"acquireLock","class":"OC\Files\Storage\Common","type":"->","args":["scanner::files_trashbin/versions",2,{"class":"OC\Lock\MemcacheLockingProvider"}]},{"file":"/usr/local/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":593,"function":"acquireLock","class":"OC\Files\Storage\Wrapper\Wrapper","type":"->","args":["scanner::files_trashbin/versions",2,{"class":"OC\Lock\MemcacheLockingProvider"}]},{"file":"/usr/local/www/nextcloud/lib/private/Files/Cache/Scanner.php","line":331,"function":"acquireLock","class":"OC\Files\Storage\Wrapper\Wrapper","type":"->","args":["scanner::files_trashbin/versions",2,{"class":"OC\Lock\MemcacheLockingProvider"}]},{"file":"/usr/local/www/nextcloud/apps/files_trashbin/lib/Trashbin.php","line":868,"function":"scan","class":"OC\Files\Cache\Scanner","type":"->","args":["files_trashbin/versions"]},{"file":"/usr/local/www/nextcloud/apps/files_trashbin/lib/Trashbin.php","line":614,"function":"getVersionsFromTrash","class":"OCA\Files_Trashbin\Trashbin","type":"::","args":["/file011.bin",1565079637,"Antonio"]},{"file":"/usr/local/www/nextcloud/apps/files_trashbin/lib/Trashbin.php","line":579,"function":"deleteVersions","class":"OCA\Files_Trashbin\Trashbin","type":"::","args":[{"class":"OC\Files\View"},"/file011.bin.d1565079637","/file011.bin",1565079637,"Antonio"]},{"file":"/usr/local/www/nextcloud/apps/files_trashbin/lib/Trash/LegacyTrashBackend.php","line":90,"function":"delete","class":"OCA\Files_Trashbin\Trashbin","type":"::","args":["/file011.bin","Antonio",1565079637]},{"file":"/usr/local/www/nextcloud/apps/files_trashbin/lib/Trash/TrashManager.php","line":69,"function":"removeItem","class":"OCA\Files_Trashbin\Trash\LegacyTrashBackend","type":"->","args":[{"class":"OCA\Files_Trashbin\Trash\TrashItem"}]},{"file":"/usr/local/www/nextcloud/apps/files_trashbin/lib/Sabre/AbstractTrash.php","line":83,"function":"removeItem","class":"OCA\Files_Trashbin\Trash\TrashManager","type":"->","args":[{"class":"OCA\Files_Trashbin\Trash\TrashItem"}]},{"file":"/usr/local/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Tree.php","line":179,"function":"delete","class":"OCA\Files_Trashbin\Sabre\AbstractTrash","type":"->","args":[]},{"file":"/usr/local/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":287,"function":"delete","class":"Sabre\DAV\Tree","type":"->","args":["trashbin/Antonio/trash/file011.bin.d1565079637"]},{"function":"httpDelete","class":"Sabre\DAV\CorePlugin","type":"->","args":[{"absoluteUrl":"https://acloud68.dynip.sapo.pt/remote.php/dav/trashbin/Antonio/trash/file011.bin.d1565079637","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]},{"file":"/usr/local/www/nextcloud/3rdparty/sabre/event/lib/EventEmitterTrait.php","line":105,"function":"call_user_func_array","args":[[{"class":"Sabre\DAV\CorePlugin"},"httpDelete"],[{"absoluteUrl":"https://acloud68.dynip.sapo.pt/remote.php/dav/trashbin/Antonio/trash/file011.bin.d1565079637","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]]},{"file":"/usr/local/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":479,"function":"emit","class":"Sabre\Event\EventEmitter","type":"->","args":["method:DELETE",[{"absoluteUrl":"https://acloud68.dynip.sapo.pt/remote.php/dav/trashbin/Antonio/trash/file011.bin.d1565079637","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]]},{"file":"/usr/local/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":254,"function":"invokeMethod","class":"Sabre\DAV\Server","type":"->","args":[{"absoluteUrl":"https://acloud68.dynip.sapo.pt/remote.php/dav/trashbin/Antonio/trash/file011.bin.d1565079637","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]},{"file":"/usr/local/www/nextcloud/apps/dav/lib/Server.php","line":316,"function":"exec","class":"Sabre\DAV\Server","type":"->","args":[]},{"file":"/usr/local/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\DAV\Server","type":"->","args":[]},{"file":"/usr/local/www/nextcloud/remote.php","line":163,"args":["/usr/local/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/usr/local/www/nextcloud/lib/private/Lock/MemcacheLockingProvider.php","Line":80,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0","version":"16.0.3.0"}

</details>

#### Browser log
<details>
<summary>Browser log</summary>

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

</details>
@antonol68 antonol68 added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels Aug 6, 2019
@the-sane
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the-sane commented Aug 9, 2019

Possibly a duplicate of #16491

@Wehzie Wehzie mentioned this issue Aug 11, 2019
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@antonol68
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Author

For now with version 17.0.1 is working correctly, tank you.

@danieltuzes
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I have the same issue with 19.0.3

@kitzler-walli
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This issue persists in 20.0.5

@oceanaeon
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This issue persists in 22.2.3

@4abhinavjain
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Facing the same issue on 22.2.3 as well.

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@kitzler-walli @the-sane @danieltuzes @4abhinavjain @antonol68 @oceanaeon