[Bug]: PDF or Document File cannot be opened. Meanwhile pictures and videos are working perfectly fine #590
Comments
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Hi,
How to access your browser console (Click to expand)Chrome
Safari
IE9
Firefox
Opera
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And here the screenshot of the network tab: The normal console tab for the files: And the normal network tab; Thanks for helping I hope to get my documents back from there. |
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But you're not trying to open them in Viewer. You're trying to download them? 🤔 |
When trying to open the app. I get an 503 unexspected response and sometimes it is endless loading. The list of apps is in the problem discription already included. |
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Indeed, it seems you have the necessary apps enabled.
Now, if it fails:
The url should not be something like |
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Yes they are all installed and activated: and the output of the console:
As you can see I still get the 503-Error when opening and trying to download the file.
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This is an issue with your setup 🤷 Please search for that |
that's why i posted i orginally as an issue for the nextcloud server :( |
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AH, a mistake from our triage process, my bad! 🙈 |
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Maybe nextcloud/server#24240 (comment) ? |
That didn't help. I also tried decrypting the files with occ. I had no error message but that didn't do anything at all |
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Honestly, this seems exactly like your issue nextcloud/server#8349 (comment) |
yess, but i don't have any backup which santo74 had. My files were saved on a mycloud ex2 ultra nas. And i cant recover the old key files so idk what to do anymore |
Bug description
PDF or Document File cannot be opened. Meanwhile pictures and videos are working perfectly fine.
Steps to reproduce
Expected behavior
The PDF-File should open or be downloadable.
Installation method
Manually
Operating system
Debian Bullseye
PHP engine version
PHP8.0
Web server
Apache2
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
No response
Are you using the Nextcloud Server Encryption module?
Yes
What user-backends are you using?
Configuration report
{ "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "platofan27.ddns.net", "192.168.2.206", "10.6.0.1", "PlatoPi", "platofan27.ddns.net", "127.0.0.1", "::1", "2003:da:9f24:ec00:db6b:37c0:4def:2281", "2003:da:9f07:4000:11ab:d2bd:493f:e614", "2003:da:9f04:1f00:d52c:8a32:d240:27ad" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "version": "23.0.3.2", "dbtype": "mysql", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbname": "***REMOVED SENSITIVE VALUE***", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "dbtableprefix": "oc_", "installed": true, "default_language": "de", "force_language": "de", "default_locale": "de_DE", "default_phone_region": "DE", "force_locale": "de_DE", "defaultapp": "dashboard,files", "knowledgebaseenabled": true, "allow_user_to_change_display_name": true, "remember_login_cookie_lifetime": 1296000, "session_lifetime": 86400, "session_keepalive": true, "auto_logout": true, "token_auth_enforced": false, "token_auth_activity_update": 60, "auth.bruteforce.protection.enabled": true, "auth.webauthn.enabled": true, "hide_login_form": false, "skeletondirectory": "\/var\/www\/nextcloud\/core\/skeleton", "templatedirectory": "\/var\/www\/nextcloud\/templates", "lost_password_link": "disabled", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_smtpdebug": false, "mail_smtpmode": "smtp", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": 25, "mail_smtptimeout": 10, "mail_smtpsecure": "", "mail_smtpauth": false, "mail_smtpauthtype": "LOGIN", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "mail_template_class": "\\OC\\Mail\\EMailTemplate", "mail_send_plaintext_only": false, "mail_smtpstreamoptions": [], "mail_sendmailmode": "smtp", "overwritehost": "", "overwriteprotocol": "https", "overwritewebroot": "", "overwritecondaddr": "", "overwrite.cli.url": "https:\/\/platofan27.ddns.net\/", "htaccess.RewriteBase": "\/", "htaccess.IgnoreFrontController": false, "proxy": "", "proxyuserpwd": "***REMOVED SENSITIVE VALUE***", "proxyexclude": [], "allow_local_remote_servers": true, "trashbin_retention_obligation": "auto", "versions_retention_obligation": "auto", "appcodechecker": true, "updatechecker": true, "updater.server.url": "https:\/\/updates.nextcloud.com\/updater_server\/", "updater.release.channel": "stable", "has_internet_connection": true, "connectivity_check_domains": [ "www.nextcloud.com", "www.startpage.com", "www.eff.org", "www.edri.org" ], "check_for_working_wellknown_setup": true, "check_for_working_htaccess": true, "check_data_directory_permissions": true, "config_is_read_only": false, "log_type": "file", "logfile": "\/var\/log\/nextcloud.log", "logfilemode": 416, "loglevel": 3, "syslog_tag": "Nextcloud", "log.condition": { "shared_secret": "***REMOVED SENSITIVE VALUE***", "users": [ "sample-user" ], "apps": [ "files" ] }, "logdateformat": "F d, Y H:i:s", "logtimezone": "Europe\/Berlin", "log_query": false, "log_rotate_size": 104857600, "customclient_desktop": "https:\/\/nextcloud.com\/install\/#install-clients", "customclient_android": "https:\/\/play.google.com\/store\/apps\/details?id=com.nextcloud.client", "customclient_ios": "https:\/\/itunes.apple.com\/us\/app\/nextcloud\/id1125420102?mt=8", "customclient_ios_appid": "1125420102", "appstoreenabled": true, "appstoreurl": "https:\/\/apps.nextcloud.com\/api\/v1", "apps_paths": [ { "path": "\/var\/www\/nextcloud\/apps", "url": "\/apps", "writable": true } ], "enable_previews": true, "preview_max_x": 4096, "preview_max_y": 4096, "preview_max_filesize_image": 50, "preview_libreoffice_path": "\/usr\/bin\/libreoffice", "preview_office_cl_parameters": " --headless --nologo --nofirststartwizard --invisible --norestore --convert-to png --outdir ", "enabledPreviewProviders": [ "OC\\Preview\\PNG", "OC\\Preview\\JPEG", "OC\\Preview\\GIF", "OC\\Preview\\BMP", "OC\\Preview\\XBitmap", "OC\\Preview\\MP3", "OC\\Preview\\TXT", "OC\\Preview\\MarkDown", "OC\\Preview\\OpenDocument", "OC\\Preview\\Krita" ], "ldapUserCleanupInterval": 51, "sort_groups_by_name": false, "maintenance": false, "memcache.local": "\\OC\\Memcache\\APCu", "memcache.distributed": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 0, "timeout": 0, "read_timeout": 0, "user": "", "password": "***REMOVED SENSITIVE VALUE***", "dbindex": 0 }, "memcached_servers": [ [ "localhost", 11211 ] ], "memcached_options": { "14": 50, "15": 50, "19": 50, "20": 50, "8": 50, "-1001": true, "16": true, "18": true }, "cache_path": "", "cache_chunk_gc_ttl": 86400, "sharing.managerFactory": "\\OC\\Share20\\ProviderFactory", "sharing.maxAutocompleteResults": 25, "sharing.minSearchStringLength": 0, "sharing.enable_share_accept": false, "sharing.force_share_accept": false, "sharing.enable_share_mail": true, "transferIncomingShares": false, "mysql.utf8mb4": true, "supportedDatabases": [ "sqlite", "mysql", "pgsql", "oci" ], "tempdirectory": "\/var\/www\/NCData\/tmp", "hashing_default_password": false, "hashingThreads": 1, "hashingMemoryCost": 65536, "hashingTimeCost": 4, "hashingCost": 10, "blacklisted_files": [ ".htaccess" ], "share_folder": "\/", "theme": "", "cipher": "AES-256-CTR", "minimum.supported.desktop.version": "2.0.0", "localstorage.allowsymlinks": false, "quota_include_external_storage": false, "external_storage.auth_availability_delay": 1800, "filesystem_check_changes": 0, "part_file_in_storage": true, "mount_file": "\/var\/www\/nextcloud\/data\/mount.json", "filesystem_cache_readonly": false, "secret": "***REMOVED SENSITIVE VALUE***", "trusted_proxies": "***REMOVED SENSITIVE VALUE***", "forwarded_for_headers": [ "HTTP_X_FORWARDED", "HTTP_FORWARDED_FOR", "HTTP_X_FORWARDED_FOR" ], "max_filesize_animated_gifs_public_sharing": 10, "filelocking.enabled": true, "filelocking.ttl": 3600, "memcache.locking": "\\OC\\Memcache\\Redis", "filelocking.debug": false, "upgrade.disable-web": false, "debug": false, "data-fingerprint": "", "copied_sample_config": false, "lookup_server": "https:\/\/lookup.nextcloud.com", "gs.enabled": false, "gs.federation": "internal", "csrf.optout": [ "\/^WebDAVFS\/", "\/^Microsoft-WebDAV-MiniRedir\/" ], "simpleSignUpLink.shown": true, "login_form_autocomplete": true, "app_install_overwrite": [ "nextcloudpi", "previewgenerator" ] } }List of activated Apps
Nextcloud Signing status
Nextcloud Logs
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{"reqId":"YlM_dloHXygF2apS4NNEZgAAowE","level":3,"time":"April 10, 2022 22:35:02","remoteAddr":"10.6.0.5","user":"Joel","app":"core","method":"GET","url":"/login/selectchallenge?redirect_url=/apps/theming/image/background?v%3D9","message":"1 two-factor auth providers failed to load","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36","version":"23.0.3.2"} {"reqId":"YlM_dloHXygF2apS4NNEZwAAowI","level":3,"time":"April 10, 2022 22:35:03","remoteAddr":"10.6.0.5","user":"Joel","app":"core","method":"GET","url":"/login/selectchallenge?redirect_url=/apps/encryption/ajax/getStatus","message":"two-factor auth provider 'twofactor_nextcloud_notification' failed to load","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36","version":"23.0.3.2"} {"reqId":"YlM_dloHXygF2apS4NNEZwAAowI","level":3,"time":"April 10, 2022 22:35:03","remoteAddr":"10.6.0.5","user":"Joel","app":"core","method":"GET","url":"/login/selectchallenge?redirect_url=/apps/encryption/ajax/getStatus","message":"1 two-factor auth providers failed to load","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36","version":"23.0.3.2"} {"reqId":"YlM_eVoHXygF2apS4NNEaQAArAI","level":3,"time":"April 10, 2022 22:35:05","remoteAddr":"10.6.0.5","user":"Joel","app":"core","method":"POST","url":"/login/challenge/totp","message":"two-factor auth provider 'twofactor_nextcloud_notification' failed to load","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36","version":"23.0.3.2"} {"reqId":"YlM_eVoHXygF2apS4NNEaQAArAI","level":3,"time":"April 10, 2022 22:35:05","remoteAddr":"10.6.0.5","user":"Joel","app":"core","method":"POST","url":"/login/challenge/totp","message":"1 two-factor auth providers failed to 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2022 22:35:19","remoteAddr":"10.6.0.5","user":"Joel","app":"webdav","method":"GET","url":"/remote.php/dav/files/Joel/Arbeit_Fraport/07.12.2021_Fraport_Wahl_Shoppingcard%20(3)%2007.12.2021_Fraport_Wahl_Shoppingcard%20(2)%2007.12.2021_Fra.pdf","message":"Verschl\u00fcsselung nicht bereit: multikeydecrypt with share key failed:error:04065072:rsa routines:rsa_ossl_private_decrypt:padding check failed","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36","version":"23.0.3.2","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"Verschl\u00fcsselung nicht bereit: multikeydecrypt with share key failed:error:04065072:rsa routines:rsa_ossl_private_decrypt:padding check failed","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","line":465,"function":"convertToSabreException","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":339,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":166,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","Line":705,"Previous":{"Exception":"OCA\\Encryption\\Exceptions\\MultiKeyDecryptException","Message":"multikeydecrypt with share key failed:error:04065072:rsa routines:rsa_ossl_private_decrypt:padding check failed","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/encryption/lib/KeyManager.php","line":479,"function":"multiKeyDecrypt","class":"OCA\\Encryption\\Crypto\\Crypt","type":"->","args":["*** sensitive parameters replaced 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No response
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