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Klarna not activating in checkout when not using base currency #803

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jdereus87 opened this issue Aug 14, 2024 · 3 comments
Closed

Klarna not activating in checkout when not using base currency #803

jdereus87 opened this issue Aug 14, 2024 · 3 comments
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Investigating We are working on this issue together with the customer.

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@jdereus87
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Describe the bug
We have created a new store in Swedish. The prices are calculated using the currency implementation (thus using the exchange rate). When we set Use Base Currency to Yes, Klarna appears and works as expected. When we tick this option to no, Klarna does not appear as a payment method in the checkout.

Used versions
Magento 2.4.6-p6
Hyva theme
mollie hyva checkout 1.3.2

To Reproduce
Use base currency Yes -> Klarna in checkout
Use base currency No -> No Klarna in checkout

Expected behavior
We expected Klarna to especially be working when the used currency (though not the base currency) is SEK. The creditcard payment method seems to be working just fine with the SEK currency even though the base currency is EUR.

@Frank-Magmodules
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Hi @jdereus87,

Thanks for bringing this to our attention! We’ll investigate the issue right away. According to the Mollie documentation, SEK should indeed be compatible. I’ll follow up with you shortly.

@Frank-Magmodules Frank-Magmodules self-assigned this Aug 14, 2024
@Frank-Magmodules Frank-Magmodules added the Investigating We are working on this issue together with the customer. label Aug 14, 2024
@jdereus87
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@Frank-Magmodules this problem has somehow solved itself. Maybe Mollie changed something in their configuration for this particular client. We have not received any info on this (yet).

@Frank-Magmodules
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Gotta love it when issues resolve themselves—what a world we live in. ;-)
Thanks, @jdereus87! Catch up with you later!

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