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2.2.3 Could not open socket #24793

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cizgidekiadam opened this issue Sep 30, 2019 · 4 comments
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2.2.3 Could not open socket #24793

cizgidekiadam opened this issue Sep 30, 2019 · 4 comments
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Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed

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@cizgidekiadam
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Hello folks,
After upgrading 2.2.3 smtp extension (Magepal) stopped working.
With some investigations found error thrown from zendframework1/library/Zend/Mail/Protocol\Abstract.php line 271. Trace is below.

Preconditions (*)

  1. Magento 2.2.3
  2. PHP 7.0.3

Steps to reproduce (*)

  1. Tried multiple smtp extensions
  2. Same error 'Could not open socket'

Expected result (*)

  1. Send mail.

Actual result (*)

  1. in trace :stream_socket_client(): php_network_getaddresses: getaddrinfo failed: System error
  2. at backend Could not open socket
@magento-engcom-team magento-engcom-team added the Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed label Sep 30, 2019
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m2-assistant bot commented Sep 30, 2019

Hi @rbostan. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

  • Summary of the issue
  • Information on your environment
  • Steps to reproduce
  • Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@rbostan do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

  • yes
  • no

@engcom-Charlie engcom-Charlie self-assigned this Oct 1, 2019
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m2-assistant bot commented Oct 1, 2019

Hi @engcom-Charlie. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

    DetailsIf the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

  • 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

  • 4. Verify that the issue is reproducible on 2.3-develop branch

    Details- Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

  • 5. Add label Issue: Confirmed once verification is complete.

  • 6. Make sure that automatic system confirms that report has been added to the backlog.

@srenon
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srenon commented Oct 1, 2019

@rbostan .. this is a server config issue and not a Magento or MagePal issue.

To debug take a look at magepal/magento2-gmail-smtp-app#30

@engcom-Charlie
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Hello @rbostan
The GitHub issue tracker is intended for Magento Core technical issues only.
Thanks for your report!

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