Magento 2.3 contact form not sending emails( No log entry)

[YiffyToys]

Preconditions

Magento 2.4-develop

Steps to reproduce (*)

• Add throw new LocalizedException(__('test localized exception')); before

  magento2/app/code/Magento/Contact/Controller/Index/Post.php

  Line 75 in 2268edc

  $this->sendEmail($this->validatedParams());

• Enter the contact form
• Send a message

Expected result (*)

1. Exception with stack trace is logged

Actual result (*)

1. No log entry in any of the Magento, PHP or Apache logs that provides any insight

Original case:
Preconditions
Magento 2.3.0, 2.3.1 or 2.3.2 CE

1. sendmail is installed and working (Courier-MTA on Debian 10)
2. php mail() command working fine
3. order status emails are being send fine

Steps to reproduce (*)

1. enter the contact form
2. send a message

Expected result (*)

1. email is sent

Actual result (*)
1**. as a user get a generic error message that email could not be sent**
2. No log entry in any of the Magento, PHP or Apache logs that provides any insight

Since order status emails can be sent, Magento is clearly capable of sending emails to users.
At the very least, there must be a log entry THAT something happend and best even provide inside what needs fixing. Currently there is no log entry at all. Not even on DEBUG level.

[m2-assistant]

Hi @YiffyToys. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@YiffyToys do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

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• Join Magento Community Engineering Slack and ask your questions in #github channel.

[m2-assistant]

Hi @engcom-Charlie. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

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• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
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• 5. Verify that the issue is reproducible on 2.2-develop branch.

  Details

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[engcom-Charlie]

Hello @YiffyToys ! Please provide more information about this issue

[YiffyToys]

@magento give me 2.3-develop instance
@engcom-Charlie How to reproduct that no information is logged if the contact form fails to send an email? How to check logs on the automatically created instances used to reproduce an issue? Can these instances actually send email?

[magento-engcom-team]

Hi @YiffyToys. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @YiffyToys, here is your Magento instance.
Admin access: https://i-23645-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[magento-engcom-team]

✅ Confirmed by @engcom-Charlie
Thank you for verifying the issue. Based on the provided information internal tickets MC-18023 were created

Issue Available: @engcom-Charlie, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[m2-assistant]

Hi @NishaJangid. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 2. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 3. Verify that the issue is reproducible on 2.2-develop branch.

  Details

  - Add the comment @magento give me 2.2-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.2-develop branch, please add the label Reproduced on 2.2.x

• 4. If the issue is not relevant or is not reproducible any more, feel free to close it.

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[BrentRobert]

@magento give me 2.3-develop instance

[magento-engcom-team]

Hi @BrentRobert. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @BrentRobert, here is your Magento instance.
Admin access: https://i-23645-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[YiffyToys]

I can confirm that it is fixed in Magento CE 2.3.3

If you are reading this, please note that #24902 may have been added in the process.

[elvinristi]

FYI @YiffyToys - it's not fixed in M2.3.3, but in M2.3-dev. Hopefully will be included in next M2.3.4 release.

[YiffyToys]

I reported this issue and after the update to 2.3.3-CE my contact form works again.

[BrentRobert]

@YiffyToys This issue is still valid as it states that there is not always logging available. Your underlying issue might have been fixed meanwhile.

[mateuszrusiecki]

seriously it's not fixed yet!? why am I surprised...