Problem with video playback on Android with shared videos from iOS

[eugensuttor]

The bug

Videos that have been taken on an iOS device and added to a shared album are not properly played back on Android device.

See screen recording of the issue:
https://github.com/user-attachments/assets/14e4451d-5966-4248-90f6-c9b14d66f32c

The OS that Immich Server is running on

Debian 12

Version of Immich Server

v1.115.0

Version of Immich Mobile App

v1.115.0 built.159

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
#    extends:
#      file: hwaccel.transcoding.yml
#      service: nvenc # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - ${EXTERNAL_PATH}:/usr/src/app/external
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
#    extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
#      file: hwaccel.ml.yml
#      service: cuda # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:e3b17ba9479deec4b7d1eeec1548a253acc5374d68d3b27937fcfe4df8d18c7e
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command: ["postgres", "-c", "shared_preload_libraries=vectors.so", "-c", 'search_path="$$user", public, vectors', "-c", "logging_collector=on", "-c", "max_wal_size=2GB", "-c", "shared_buffers=512MB", "-c", "wal_compression=on"]
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variabl>

# The location where your uploaded files are stored
UPLOAD_LOCATION=/mnt/data/immich
EXTERNAL_PATH=/mnt/data
#THUMBS_LOCATION=/mnt/docker/immich/thumbs
#VIDEO_LOCATION=/mnt/docker/immich/encoded-video

# Path to NAS -> Data for external libraries
#EXTERNAL_PATH=/mnt

# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# The Immich version to use. You can pin this to a specific version like „v1.71.0“
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=xxx

# The values below this line do not need to be changed
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones>
TZ=Europe/Berlin

IMMICH_TRUSTED_PROXIES=xxx.xxx.xxx.xxx

Reproduction steps

1. Record video on iPhone
2. Upload recorded video to immich server
3. Add video to a shared album
4. On an Android device, select video to start playback

Relevant log output

I haven't seen any errors in the logs on my server and Android app.

Additional information

Used mobile phones:

• iOS: iPhone 13 mini
• Android: Samsung Galaxy S24

Playback via web-interface works without any issues.

[bo0tzz]

Have you changed any of the transcoding settings on the server?

[eugensuttor]

Have you changed any of the transcoding settings on the server?

No, I haven't. Except for storage template and mail all settings haven't been changed.

[bbklopfer]

Similar issue for me, however, I get a Flutter Error. Additionally, the screen turns grey.

FlutterError - Catch all

Instance of 'FlutterErrorDetails'
Exception: PlatformException(VideoError, Video player had error j1.l: MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/dolby-vision, hev1.08.04, -1, null, [1280, 720, 29.998737, ColorInfo(BT709, Full range, SDR SMPTE 170M, false, 8bit Luma, 8bit Chroma)], [-1, -1]), format_supported=YES, null, null)
Library: widgets library
Context: Instance of 'ErrorDescription'

...

I tried rolling back to v1.113.1, but same behavior --- old videos play fine, new videos don't.

[DFKnight]

I'm having this exact same issue. I have android and my partner has iPhone. When viewing her videos using password sharing on the android app, I see the exact same black box but works fine through the web app.

[donsebby]

I'm facing exactly the same. Playback on iOS, Web etc. is fine. Only on Android i have the problems.

[bo0tzz]

Dupe: #11689

[Potter1994]

Similar issue for me, however, I get a Flutter Error. Additionally, the screen turns grey.

FlutterError - Catch all

Instance of 'FlutterErrorDetails'
Exception: PlatformException(VideoError, Video player had error j1.l: MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/dolby-vision, hev1.08.04, -1, null, [1280, 720, 29.998737, ColorInfo(BT709, Full range, SDR SMPTE 170M, false, 8bit Luma, 8bit Chroma)], [-1, -1]), format_supported=YES, null, null)
Library: widgets library
Context: Instance of 'ErrorDescription'

...

I tried rolling back to v1.113.1, but same behavior --- old videos play fine, new videos don't.

same error, does any solution?

[bbklopfer]

No luck for me...hoping that the remaining open ticket on this, #11689, will fix it?