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User is asked to verify with another session even when only logged in to a single session #17486

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aaronraimist opened this issue May 27, 2021 · 1 comment

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@aaronraimist
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aaronraimist commented May 27, 2021

Steps to reproduce

  • Create account without setting up security key
  • Log out of all sessions
  • Login
  • See prompt asking you to verify, the only option is to use another login

- Click use another login

Describe how what happens differs from what you expected.

User gets stuck here and thinks the app is broken. Example of a confused user: https://matrix.to/#/!YTvKGNlinIzlkMTVRl:matrix.org/$TKO193N3pW6rBCFhmWnIKeJyYi70ge_EJWR7K5cldYM?via=matrix.org&via=privacytools.io&via=mozilla.org

What happened to the UI here that used to show a little computer and phone icon to give you a hint that you need to open a client that is likely on a separate physical device? I mean in this case I shouldn't be asked to use another login at all but this UI barely tells you anything. "Accept on your other login" does not really make sense.

Related issue for this wording being confusing element-hq/element-meta#361

Logs being sent: no

Version information

  • Platform: web
  • Version: 1.7.29
@aaronraimist
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Closing in favor of #17765

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