[Security Solution]Share PDF report for dashboard not generating

[ghost]

Describe the bug:
Share PDF report for dashboard not generating

Kibana/Elasticsearch Stack version

Version: 8.13.0 BC2
Commit: c2fc8da128504d437897970d142efd4d06970c0b
Build: 71815

Browser and Browser OS Version:
Chrome for macOS
Version 122.0.6261.94 (Official Build) (x86_64)

Functional Area:
Rule Update

precondition

• N/A

Steps to reproduce

• Navigate to kibaan/app/security/dashboards
• open any dashboard (not having managed dashboard) so that you can request for pdf
• Click on Share this Dashboard
• Click on PDF Report
• wait for some time
• Observe the failure in generating pdf report "Reporting Error(code: unknow_error"

Additional Result

• N/A

Current Result

• Share PDF report for dashboard not generating

Expected Result

• No failure should be received for generating pdf report

Screen-Cast:

[elasticmachine]

Pinging @elastic/security-solution (Team: SecuritySolution)

[elasticmachine]

Pinging @elastic/security-threat-hunting (Team:Threat Hunting)

[elasticmachine]

Pinging @elastic/security-threat-hunting-explore (Team:Threat Hunting:Explore)

[amolnater-qasource]

Secondary Review is Done.

[semd]

@karanbirsingh-qasource I am not being able to reproduce this error.
In the 8.13 version I don't see the PDF report option:

And, in main, I can export PDF without problems:

Could you please re-check what version are you running, and if this error still happens there? It may have been some problem unrelated to the implementation.
Also, if it still happens in your environment, it would be great if you could also try the PDF generation for the same dashboard from the main Dashboards application instead, outside Security (at /app/dashboards), just to make sure the problem is in Security.

[angorayc]

Hi @karanbirsingh-qasource , I tried it on 8.13 but wasn't able to reproduce it, could you please check it again. Thank you.

It was no problem to add the PDF to the queue:
https://github.com/elastic/kibana/assets/6295984/7791e910-0a43-42dc-8b9f-b84dcf0e0ff3

but it had problem when downloading: (The video is too big for github)
https://drive.google.com/file/d/1bXQz4hTmF7lrZS66oozyl7oeKAiUtwef/view?usp=drive_link
(Analytic > Dashboard please watch from 0:54)

(I'm asking the kibana-sharedux team: https://elastic.slack.com/archives/C047ZAEUDM3/p1711531459414409)

[ghost]

Hi @angorayc & @semd

here are latest observation of this issue tested on 8.13 BC7.

No error is showing on getting pdf report from security > Dashboard however in Stack Management > Report Section still generated report is in failed state.

[angorayc]

After checking with the sharedux team, they've confirmed that pdf reports don't work with 1gb of ram https://www.elastic.co/guide/en/kibana/current/reporting-troubleshooting.html#reporting-troubleshooting-system-requirements

@karanbirsingh-qasource , could you please share how many GBs of RAM your kibana instance in cloud?

[Dosant]

After checking with the sharedux team, they've confirmed that pdf reports don't work with 1gb of ram https://www.elastic.co/guide/en/kibana/current/reporting-troubleshooting.html#reporting-troubleshooting-system-requirements

@karanbirsingh-qasource , could you please share how many GBs of RAM your kibana instance in cloud?

We also should have had a clear warning/error in this case in the UI #130651 which doesn't seem to work now. This is something for @elastic/kibana-reporting-services to look into. I'll create a separate issue

[ghost]

thanks @angorayc for confirmation, yes after increasing the memory to 2 gb we are able to download the report.