diff --git a/.gitlab/issue_templates/improvement.md b/.gitlab/issue_templates/improvement.md
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+Overview
+----------------------------------------
+_Please describe your improvement in detail._
+
+Example use-case
+----------------------------------------
+1. Click on **Contacts -> New Individual**.
+1. Enter **First Name** and **Last Name** and click **Save**.
+
+Current behaviour
+----------------------------------------
+_What is currently possible? What limit ?_
+
+Proposed behaviour
+----------------------------------------
+_What should happen? How is this better? If appropriate/available, include any wireframes or mockups._
+
+Comments
+----------------------------------------
+_Anything else you would like the reviewer to note._
diff --git a/.gitlab/issue_templates/problem.md b/.gitlab/issue_templates/problem.md
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+Overview
+----------------------------------------
+_Please describe your problem or bug in detail._
+
+Reproduction steps
+----------------------------------------
+1. Click on **Contacts -> New Individual**.
+1. Entered **First Name** and **Last Name** and clicked **Save**.
+1. Got an error "**Fatal error: DB error**".
+
+Current behaviour
+----------------------------------------
+_What happens currently. Please provide error messages, screenshots or gifs ([LICEcap](http://www.cockos.com/licecap/), [SilentCast](https://github.com/colinkeenan/silentcast)) where appropriate._
+
+```
+TIP: The best way to convey an error message is to copy it in here and use
+three backtick ` symbols.  You may edit the message to remove private
+information (like passwords). The backticks will help to preserve any
+special characters or spaces.
+```
+
+Expected behaviour
+----------------------------------------
+_What should happen._
+
+Environment information
+----------------------------------------
+
+<!-- Some of the items below may not be relevant for every bug - if in doubt please include more information than you think is neccessary. -->
+
+* __Browser:__ _Firefox 59.0.1/Chrome 78.0.3904/Safari 13_
+* __CiviCRM:__ _Master/5.20.0/5.19.1/5.18.2/..._
+* __PHP:__ _7.0/7.1/7.2/7.3/...__
+* __CMS:__ _Backdrop 1.5/Drupal 7.30/Joomla 3.3/WordPress 4.5/..._
+* __Database:__ _MySQL 5.7.7/MariaDB 10.4/..._
+* __Web Server:__ _Apache 2.4/Nginx 1.16/..._
+
+Comments
+----------------------------------------
+_Anything else you would like the reviewer to note._