Spotify Web Player Unable to Play Content

[jhreis]

Description

When attempting to use spotify's web player, a message appears, linking to their support site:

Following their Chrome instructions on their support site:

Protected Content was already enabled on my machine:

Steps to Reproduce

1. Go to: https://open.spotify.com
2. Login
3. Follow Spotify's instructions to enable player (see description)

Actual result:

Unable to get around their 'error' message.

Expected result:

The ability to get into the online player and play audio.

Reproduces how often:

100%

Brave version (chrome://version info)

ac9418ba9c3bd7f6baaffa0b055dfe147e0f8364-refs/branch-heads/3538@{#468}

Reproducible on current release:

• Does it reproduce on brave-browser dev/beta builds? Beta
• Does it reproduce on browser-laptop? Yes

Website problems only:

• Does the issue resolve itself when disabling Brave Shields? No
• Is the issue reproducible on the latest version of Chrome? No

Additional Information

[LaurenWags]

@jhreis did changing Cookie Control to 'Allow All Cookies' allow you to listen via the web? Worked for me with

Brave	0.55.14 Chromium: 70.0.3538.54 (Official Build) beta(64-bit)
Revision	4f8e578b6680574714e9ed3bb9f02922b4dde40d-refs/branch-heads/3538@{#937}
OS	Mac OS X

[Brave-Matt]

I'm a little late to the party here but has this not been addressed?
I'm able to login to Spotify web player without issue. I always have been. Shields up in panel and defaults:

[eljuno]

So, I encounter this issue and able to make it work. Somehow the Widevine notification not showing @ open.spotify.com

STR:

• Open spotify.com
• There you should see Widevine notification
• Install and run Widevine
• Open open.spotify.com
• It's working. :)

[Jacalz]

Really want to the see this fixed too, fairly annoying 😅
Thanks for the workaround though @eljuno 👍

[DOSputin]

@Jacalz, @eljuno's solution is not really a work around. Really just a dependency of spotify that isn't bundled with Brave, that if you want to use the web player you must install. Maybe this info should be added to a Spotify section of the Brave wiki?

[MarkOSullivan94]

Thanks for posting a solution @eljuno!

Is there anything which can be done from the Brave browser to notify the user why it might be not working once they're on https://open.spotify.com/* ? For example an notification if they haven't enabled the Widevine plugin?

[crediblebytes]

Widevine setting was not enabled by default anymore:

[o-Epictetus-o]

Just tried this and spotify is still not working on brave. I am not turning on trackers or device recognition so that their shitty programming can work. It's 2020 get with the program!

[kjozwiak]

@Kartereo have you enabled Widevine? I just checked using the following build which is the latest released and everything seemed to be working using the default shield settings:

Brave | 1.5.115 Chromium: 80.0.3987.149 (Official Build) (64-bit)
-- | --
Revision | 5f4eb224680e5d7dca88504586e9fd951840cac6-refs/branch-heads/3987_137@{#16}
OS | macOS Version 10.15.3 (Build 19D76)

Once I visited http://spotify.com, you should get something similar to the following:

Once Widevine was installed, I would able to play music using the default shield settings after refreshing http://spotify.com.

[o-Epictetus-o]

@kjozwiak It just needed a refresh 🤦🏻‍♂️

[kjozwiak]

@kjozwiak It just needed a refresh 🤦🏻‍♂️

Awesome, glad it worked 👍 I'm going to close this off as Spotify seems like it's working with the default shield settings once Widevine has been installed. If anyone is still having issues, please feel to re-open or if you can't re-open, create a new issue.

[davy79]

Well for what it's worth...

got the pop-up for wide-vine... enabled it.... dropped all shields... refresh... restart....
nothing seems to get the player going :-(

[davy79]

ah crap... never mind... I had the "protected content" toggle off in settings... :-S

sorry for the noise...

[ottercynical]

This is still a problem. Go to open.spotify.com, sign in, blank page. 2025.
All relevant settings are in "correct" position. Means nothing. It just doesn't work, This site isn't supported by Brave. First major failure I've found in the daily user experience.