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Game freezes at Hoyoverse screen #464

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floatingpoint-754 opened this issue Feb 14, 2025 · 2 comments
Open

Game freezes at Hoyoverse screen #464

floatingpoint-754 opened this issue Feb 14, 2025 · 2 comments

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@floatingpoint-754
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I am on Arch Linux (kernel version 6.13.2) using the AUR package. I used to play the game back in version 5.0 without issue. Yesterday I updated my whole system, including the launcher.

When I try launching the game, the following happens:

  • it takes quite a long time to launch, and freezes at the initial "Hoyoverse" screen;
  • sometimes the text is black, sometimes it has already faded to gray, but in all cases it freezes in place;
  • CPU usage is minimal, but nonzero, while VRAM used is 761 MiB;
  • the window, which I set not to be fullscreen, can only be closed by force.

I have a laptop with a Nvidia dGPU and most combinations of Wine and DXVK didn't work/were glitchy for me.
A working setup I was originally using is:

  • Wine-GE-Proton 8-15
  • dxvk-2.1

To circumvent the freezing issue I tried other combinations with newer versions, but it didn't change anything. Hence I reverted to the above combination, from which I got the following logs.

driverError.log:

[Local_Time]2025-02-14 23:18:42.121
[UTC_Time]2025-02-14 22:18:42.122 
initDriver Failed: Error [4,1114,0].

More logs:
GenshinImpact_d3d11.log
GenshinImpact_dxgi.log
debug.log
game.log

@dy-tea
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dy-tea commented Feb 14, 2025

Try starting the game with your internet connection disabled, re-enable it after the Hoyoverse logo appears. This is a known issue.

@floatingpoint-754
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Thanks. I tried a couple of times and unfortunately, it doesn't work. The game remains frozen and driverError.log has the same error.

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