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Ultimaker Cura 4.5 Issues #7372

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CTotten-Sonalysts opened this issue Mar 30, 2020 · 6 comments
Closed

Ultimaker Cura 4.5 Issues #7372

CTotten-Sonalysts opened this issue Mar 30, 2020 · 6 comments

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@CTotten-Sonalysts
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I installed Cura 4.5 about 3 weeks ago (previously was using Cura 4.4.1). Since the new installation, I have been having some odd issues.
Everytime I open Cura, it seems to think it is the first time I have opened it. I get the "Welcome" screen, where I have to agree to the Terms and Conditions, and it goes through the setup process, including adding networked printers.
Once I get into Cura, I keep getting a message saying my configuration is corrupt (see screen shot attached).
Cura_Load_Error
I went through the reset process that it recommended, and it seemed to work OK for a day or so, then it went back to the same issues. Cura log attached below.
cura.log

I have an Ultimaker S5 and 3E connected via ethernet. The printers seem to be working just fine, printing items from the Cura Connect queue, but the something definitely does not seem right with Cura. The welcome screen is annoying, especially when you see it daily. And I am tired of having to restore my tuned settings.

@mahtDFR
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mahtDFR commented Mar 31, 2020

Thanks for the report. If you're getting the welcome flow at each startup, that would indicate your user data isn't getting saved.

You didn't specify if you're on Windows but I'm assuming you are. Try this:

  • Go to %APPDATA%\cura\
  • Zip up your 4.4.1 and 4.5 configuration folders to make a backup
  • Delete your existing user data
  • Start 4.5

Does it start cleanly? Does the welcome-flow-at-every-startup behaviour persist?

If you want to restore your backed up files, simply drop each folder back in this location.

Some relevant log output is here:

2020-03-30 07:26:02,703 - ERROR - [MainThread] UM.Settings.ContainerStack.deserialize [396]: When trying to deserialize ultimaker_s5_extruder_left #3, we received an unknown container ID (ultimaker_s5_extruder_left #3_user) 2020-03-30 07:26:02,705 - ERROR - [MainThread] UM.Logger.logException [98]: Exception: Error in the format of container ultimaker_s5_extruder_left #3: When trying to deserialize ultimaker_s5_extruder_left #3, we received an unknown container ID (ultimaker_s5_extruder_left #3_user) 2020-03-30 07:26:02,707 - ERROR - [MainThread] UM.Logger.logException [102]: Traceback (most recent call last): 2020-03-30 07:26:02,708 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerRegistry.py", line 183, in findContainers 2020-03-30 07:26:02,710 - ERROR - [MainThread] UM.Logger.logException [102]: File "C:\Program Files\Ultimaker Cura 4.5\plugins\LocalContainerProvider\LocalContainerProvider.py", line 68, in loadContainer 2020-03-30 07:26:02,711 - ERROR - [MainThread] UM.Logger.logException [102]: container.deserialize(f.read(), file_path) 2020-03-30 07:26:02,713 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\ExtruderStack.py", line 165, in deserialize 2020-03-30 07:26:02,715 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\CuraContainerStack.py", line 259, in deserialize 2020-03-30 07:26:02,717 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerStack.py", line 397, in deserialize 2020-03-30 07:26:02,719 - ERROR - [MainThread] UM.Logger.logException [102]: UM.Settings.ContainerFormatError.ContainerFormatError: When trying to deserialize ultimaker_s5_extruder_left #3, we received an unknown container ID (ultimaker_s5_extruder_left #3_user) 2020-03-30 07:26:02,722 - ERROR - [MainThread] UM.Settings.ContainerStack.deserialize [396]: When trying to deserialize ultimaker3_extended_sync, we received an unknown container ID (Thor_user) 2020-03-30 07:26:02,724 - ERROR - [MainThread] UM.Logger.logException [98]: Exception: Error in the format of container ultimaker3_extended_sync: When trying to deserialize ultimaker3_extended_sync, we received an unknown container ID (Thor_user) 2020-03-30 07:26:02,726 - ERROR - [MainThread] UM.Logger.logException [102]: Traceback (most recent call last): 2020-03-30 07:26:02,728 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerRegistry.py", line 183, in findContainers 2020-03-30 07:26:02,730 - ERROR - [MainThread] UM.Logger.logException [102]: File "C:\Program Files\Ultimaker Cura 4.5\plugins\LocalContainerProvider\LocalContainerProvider.py", line 68, in loadContainer 2020-03-30 07:26:02,732 - ERROR - [MainThread] UM.Logger.logException [102]: container.deserialize(f.read(), file_path) 2020-03-30 07:26:02,733 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\CuraContainerStack.py", line 259, in deserialize 2020-03-30 07:26:02,735 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerStack.py", line 397, in deserialize 2020-03-30 07:26:02,737 - ERROR - [MainThread] UM.Logger.logException [102]: UM.Settings.ContainerFormatError.ContainerFormatError: When trying to deserialize ultimaker3_extended_sync, we received an unknown container ID (Thor_user) 2020-03-30 07:26:02,744 - ERROR - [MainThread] UM.Settings.ContainerStack.deserialize [396]: When trying to deserialize Thor #4, we received an unknown container ID (Thor #4_user) 2020-03-30 07:26:02,746 - ERROR - [MainThread] UM.Logger.logException [98]: Exception: Error in the format of container Thor #4: When trying to deserialize Thor #4, we received an unknown container ID (Thor #4_user) 2020-03-30 07:26:02,748 - ERROR - [MainThread] UM.Logger.logException [102]: Traceback (most recent call last): 2020-03-30 07:26:02,750 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerRegistry.py", line 183, in findContainers 2020-03-30 07:26:02,752 - ERROR - [MainThread] UM.Logger.logException [102]: File "C:\Program Files\Ultimaker Cura 4.5\plugins\LocalContainerProvider\LocalContainerProvider.py", line 68, in loadContainer 2020-03-30 07:26:02,754 - ERROR - [MainThread] UM.Logger.logException [102]: container.deserialize(f.read(), file_path) 2020-03-30 07:26:02,756 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\CuraContainerStack.py", line 259, in deserialize 2020-03-30 07:26:02,757 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerStack.py", line 397, in deserialize 2020-03-30 07:26:02,758 - ERROR - [MainThread] UM.Logger.logException [102]: UM.Settings.ContainerFormatError.ContainerFormatError: When trying to deserialize Thor #4, we received an unknown container ID (Thor #4_user) 2020-03-30 07:26:02,779 - ERROR - [MainThread] UM.Settings.ContainerStack.deserialize [396]: When trying to deserialize ultimaker3_extended_extruder_right #3, we received an unknown container ID (ultimaker3_extended_extruder_right #3_user) 2020-03-30 07:26:02,781 - ERROR - [MainThread] UM.Logger.logException [98]: Exception: Error in the format of container ultimaker3_extended_extruder_right #3: When trying to deserialize ultimaker3_extended_extruder_right #3, we received an unknown container ID (ultimaker3_extended_extruder_right #3_user) 2020-03-30 07:26:02,782 - ERROR - [MainThread] UM.Logger.logException [102]: Traceback (most recent call last): 2020-03-30 07:26:02,784 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerRegistry.py", line 183, in findContainers 2020-03-30 07:26:02,786 - ERROR - [MainThread] UM.Logger.logException [102]: File "C:\Program Files\Ultimaker Cura 4.5\plugins\LocalContainerProvider\LocalContainerProvider.py", line 68, in loadContainer 2020-03-30 07:26:02,787 - ERROR - [MainThread] UM.Logger.logException [102]: container.deserialize(f.read(), file_path) 2020-03-30 07:26:02,789 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\ExtruderStack.py", line 165, in deserialize 2020-03-30 07:26:02,791 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\CuraContainerStack.py", line 259, in deserialize 2020-03-30 07:26:02,793 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerStack.py", line 397, in deserialize 2020-03-30 07:26:02,795 - ERROR - [MainThread] UM.Logger.logException [102]: UM.Settings.ContainerFormatError.ContainerFormatError: When trying to deserialize ultimaker3_extended_extruder_right #3, we received an unknown container ID (ultimaker3_extended_extruder_right #3_user) 2020-03-30 07:26:02,802 - ERROR - [MainThread] UM.Settings.ContainerStack.deserialize [396]: When trying to deserialize ultimaker_s5_extruder_right #3, we received an unknown container ID (ultimaker_s5_extruder_right #3_user) 2020-03-30 07:26:02,804 - ERROR - [MainThread] UM.Logger.logException [98]: Exception: Error in the format of container ultimaker_s5_extruder_right #3: When trying to deserialize ultimaker_s5_extruder_right #3, we received an unknown container ID (ultimaker_s5_extruder_right #3_user) 2020-03-30 07:26:02,806 - ERROR - [MainThread] UM.Logger.logException [102]: Traceback (most recent call last): 2020-03-30 07:26:02,807 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerRegistry.py", line 183, in findContainers 2020-03-30 07:26:02,809 - ERROR - [MainThread] UM.Logger.logException [102]: File "C:\Program Files\Ultimaker Cura 4.5\plugins\LocalContainerProvider\LocalContainerProvider.py", line 68, in loadContainer 2020-03-30 07:26:02,811 - ERROR - [MainThread] UM.Logger.logException [102]: container.deserialize(f.read(), file_path) 2020-03-30 07:26:02,813 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\ExtruderStack.py", line 165, in deserialize 2020-03-30 07:26:02,815 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\CuraContainerStack.py", line 259, in deserialize 2020-03-30 07:26:02,817 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerStack.py", line 397, in deserialize 2020-03-30 07:26:02,818 - ERROR - [MainThread] UM.Logger.logException [102]: UM.Settings.ContainerFormatError.ContainerFormatError: When trying to deserialize ultimaker_s5_extruder_right #3, we received an unknown container ID (ultimaker_s5_extruder_right #3_user) 2020-03-30 07:26:02,828 - ERROR - [MainThread] UM.Settings.ContainerStack.deserialize [396]: When trying to deserialize Thor #2, we received an unknown container ID (Thor #2_user) 2020-03-30 07:26:02,830 - ERROR - [MainThread] UM.Logger.logException [98]: Exception: Error in the format of container Thor #2: When trying to deserialize Thor #2, we received an unknown container ID (Thor #2_user) 2020-03-30 07:26:02,832 - ERROR - [MainThread] UM.Logger.logException [102]: Traceback (most recent call last): 2020-03-30 07:26:02,833 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerRegistry.py", line 183, in findContainers 2020-03-30 07:26:02,835 - ERROR - [MainThread] UM.Logger.logException [102]: File "C:\Program Files\Ultimaker Cura 4.5\plugins\LocalContainerProvider\LocalContainerProvider.py", line 68, in loadContainer 2020-03-30 07:26:02,837 - ERROR - [MainThread] UM.Logger.logException [102]: container.deserialize(f.read(), file_path) 2020-03-30 07:26:02,838 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\CuraContainerStack.py", line 259, in deserialize 2020-03-30 07:26:02,840 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerStack.py", line 397, in deserialize 2020-03-30 07:26:02,842 - ERROR - [MainThread] UM.Logger.logException [102]: UM.Settings.ContainerFormatError.ContainerFormatError: When trying to deserialize Thor #2, we received an unknown container ID (Thor #2_user) 2020-03-30 07:26:02,846 - ERROR - [MainThread] UM.Settings.ContainerStack.deserialize [396]: When trying to deserialize ultimaker_s5_extruder_left #4, we received an unknown container ID (ultimaker_s5_extruder_left #4_user) 2020-03-30 07:26:02,848 - ERROR - [MainThread] UM.Logger.logException [98]: Exception: Error in the format of container ultimaker_s5_extruder_left #4: When trying to deserialize ultimaker_s5_extruder_left #4, we received an unknown container ID (ultimaker_s5_extruder_left #4_user) 2020-03-30 07:26:02,850 - ERROR - [MainThread] UM.Logger.logException [102]: Traceback (most recent call last): 2020-03-30 07:26:02,852 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerRegistry.py", line 183, in findContainers 2020-03-30 07:26:02,853 - ERROR - [MainThread] UM.Logger.logException [102]: File "C:\Program Files\Ultimaker Cura 4.5\plugins\LocalContainerProvider\LocalContainerProvider.py", line 68, in loadContainer 2020-03-30 07:26:02,855 - ERROR - [MainThread] UM.Logger.logException [102]: container.deserialize(f.read(), file_path) 2020-03-30 07:26:02,856 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\ExtruderStack.py", line 165, in deserialize 2020-03-30 07:26:02,858 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\cura\Settings\CuraContainerStack.py", line 259, in deserialize 2020-03-30 07:26:02,860 - ERROR - [MainThread] UM.Logger.logException [102]: File "X:\4.5-msi\build\inst\lib\python3.5\site-packages\UM\Settings\ContainerStack.py", line 397, in deserialize 2020-03-30 07:26:02,861 - ERROR - [MainThread] UM.Logger.logException [102]: UM.Settings.ContainerFormatError.ContainerFormatError: When trying to deserialize ultimaker_s5_extruder_left #4, we received an unknown container ID (ultimaker_s5_extruder_left #4_user)

@CTotten-Sonalysts
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CTotten-Sonalysts commented Mar 31, 2020 via email

@CTotten-Sonalysts
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CTotten-Sonalysts commented Mar 31, 2020 via email

@mahtDFR
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mahtDFR commented Mar 31, 2020

I think this fixed the problem. Thanks for the help.

This is more of a workaround than a fix, but glad to hear its got you in a position where you can use it again.

In the future, when I upgrade to a newer version of Cura, should I make a point of deleting old configuration files?

You shouldn't need to do this at all, there are scripts in place that are supposed to carry over your settings from a previous installation. We just did this to verify if there was an issue with your user settings, which seems to be the case. Have you installed any machine definitions or plugins manually? (i.e. by dragging and dropping files into your installation)

Something in there is incompatible, but I'm not sure what. Perhaps someone else reading this has ideas.

@CTotten-Sonalysts
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CTotten-Sonalysts commented Mar 31, 2020 via email

@rburema
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rburema commented Mar 31, 2020

Hopefully this should (at least for part of the cases) be fixed for the upcoming 4.6, see commit 3c50b78

I'll close this as resolved for now, please open a new issue if this persists in the future new version.

@rburema rburema closed this as completed Mar 31, 2020
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