Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Error in function multiply #14182

Closed
2 tasks
Zorba40 opened this issue Jan 1, 2023 · 2 comments
Closed
2 tasks

Error in function multiply #14182

Zorba40 opened this issue Jan 1, 2023 · 2 comments
Labels
Status: Needs Info Needs more information before action can be taken. Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior.

Comments

@Zorba40
Copy link

Zorba40 commented Jan 1, 2023

Application Version

5.1.1

Platform

Windows 11

Printer

Alfawize U20

Reproduction steps

As soon as I use the multiply function, the software freezes and stops responding

Actual results

the software freezes and stops responding

Expected results

I have to close the software

Checklist of files to include

  • Log file
  • Project file

Additional information & file uploads

It's the same with any other STL files

@Zorba40 Zorba40 added Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior. labels Jan 1, 2023
@MariMakes
Copy link
Contributor

Hey @Zorba40,

Welcome to the Ultimaker Cura Github 🚀
Sorry to hear you are stuck, I'm also running on Windows 11 and haven't encountered this yet.

I think your issue might be related to #13820
We've added a ticket to the backlog with the intent to improve this.

To learn better about what's slowing your software down, could you install a plug-in that performs more extensive logging?
You can download it here: https://marketplace.ultimaker.com/app/cura/plugins/UltimakerPackages/ExtensiveSupportLogging
After it's installed can you....
1. Select Extensions
2. Select Remote Support
3. Start CPU profiler
4. Repeat your steps to reproduce.
5. Stop CPU profiler
6. Save Remote Support Archive
7. Go to the Marketplace
8. Select the Gear icon
9. Uninstall Startup Optimiser
10. Share the Remote Support Archive Zip file here on Github

You'll need to open Github in your browser to attach any files to your ticket
You can click the view it on GitHub link at the bottom of your email to open GitHub in the browser.

@MariMakes MariMakes added the Status: Needs Info Needs more information before action can be taken. label Jan 5, 2023
@github-actions
Copy link
Contributor

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
Status: Needs Info Needs more information before action can be taken. Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior.
Projects
None yet
Development

No branches or pull requests

2 participants