Inconsistent Color Scheme for NPS Feedback Categories

[jmotz]

Bug description

I encountered an issue with the NPS feedback feature. Currently, the feedback categories are displayed with a color scheme not aligned with NPS groups:

Current implementation:

• Detractors (Red): 0-6
• Passives (Green): 7-8
• Promoters (Green): 9-10

I suggest picking a color scheme aligning with industry-standard NPS scoring methodology or forgoing a grouped color scheme:

Alternative implementation:

• Detractors (Red): 0-6
• Passives (Gray): 7-8
• Promoters (Green): 9-10

Implementing this change will improve and ensure NPS feedback is gathered using industry-standard methodologies.

Color scheme examples:

Color scheme 1:
Red, Gray, Yellow
https://www.netpromotersystem.com/about/measuring-your-net-promoter-score/

Color scheme 2:
Red, Gray, Green
https://www.qualtrics.com/experience-management/customer/net-promoter-score/

Color scheme 3:
Red, Yellow, Green:
https://www.hotjar.com/net-promoter-score/

How to reproduce

• Use PostHog Cloud surveys
  

Environment

PostHog Cloud US

[lucasheriques]

hey @jmotz looks like this is from a older implementation of Surveys, since that page is changed since then.

Is this still necessary? Are current customizations options enough, or do you miss any other color scheme changes?

Appreciate the feedback 🙏

[lucasheriques]

Hey @jmotz I'll close this due to lack of a response, but feel free to reopen it if it's still happening.

Appreciate any other feedback about Surveys too! 🙏