Hue dimmer switch not pairing #2224

HA-TB303 · 2019-10-29T11:35:29Z

Bug Report

What happened

Hue Dimmer switch: 324131092621 not pairing

Problem

I get:

zigbee2mqtt:info  2019-10-29T11:30:13: Accepting joining non-banned device '0x00178801103f0ccb'
zigbee2mqtt:info  2019-10-29T11:30:13: Accepting joining non-banned device '0x00178801103f0ccb'
zigbee2mqtt:debug 2019-10-29T11:30:13: Device '0x00178801103f0ccb' announced itself

but nothing more.

How to reproduce it (minimal and precise)

Run edge and below firmware and then try to pair a Hue Dimmer switch by pressing the setup pinhole for 10 seconds.
The dimmer works fine in Hue and also has been working fine on zigbee2mqtt edge before.

Debug Info

zigbee2mqtt version: Edge branch on Hassio
Coordinator: CC2530 + CC2591 version: 20190608

zigbee2mqtt:info  2019-10-29T11:31:40: Starting zigbee2mqtt version 1.6.0 (commit #36c7a27e6c632e0450db18279fc46a1d01365579)
zigbee2mqtt:info  2019-10-29T11:31:40: Starting zigbee-herdsman...
zigbee2mqtt:info  2019-10-29T11:31:42: zigbee-herdsman started
zigbee2mqtt:info  2019-10-29T11:31:42: Coordinator firmware version: '{"type":"zStack12","meta":{"transportrev":2,"product":0,"majorrel":2,"minorrel":6,"maintrel":3,"revision":20190608}}'
zigbee2mqtt:info  2019-10-29T11:31:42: Currently 26 devices are joined:

When I look at the logs more closely I see that the Hue Dimmer switch is paired somehow:

zigbee2mqtt:info  2019-10-29T11:40:13: Currently 26 devices are joined:
zigbee2mqtt:info  2019-10-29T11:40:13: 0x00178801103fXXXX (0x00178801103fXXXX): 324131092621 - Philips Hue dimmer switch (EndDevice)

When I try to remove it:

zigbee2mqtt:info  2019-10-29T11:44:58: Removing '0x00178801103fXXXX'
zigbee2mqtt:error 2019-10-29T11:45:08: Failed to remove 0x00178801103fXXXX (Error: AREQ - ZDO - mgmtLeaveRsp after 10000ms)

When I press the button of the remote the LED stays off, normally it would blink green.

The text was updated successfully, but these errors were encountered:

james-fry · 2019-10-29T11:48:08Z

I know this is not helping you, but I paired a couple of hue dimmers yesterday, on version:
zigbee2mqtt version 1.6.0 (commit #cb3ec45) or cc1352p-2 with latest zstack 3.x.0 f/w

info  2019-10-28T20:47:16: Device '0x0017880104092eb5' joined
info  2019-10-28T20:47:16: MQTT publish: topic 'zigbee2mqtt_cc1352p/bridge/log', payload '{"type":"device_connected","message":{"friendly_name":"0x0017880104092eb5"}}'
info  2019-10-28T20:47:16: Starting interview of '0x0017880104092eb5'
info  2019-10-28T20:47:16: MQTT publish: topic 'zigbee2mqtt_cc1352p/bridge/log', payload '{"type":"pairing","message":"interview_started","meta":{"friendly_name":"0x0017880104092eb5"}}'
debug 2019-10-28T20:47:17: Device '0x0017880104092eb5' announced itself
debug 2019-10-28T20:47:29: Received Zigbee message from '0x0017880104092eb5', type 'readResponse', cluster 'genBasic', data '{"modelId":"RWL021","manufacturerName":"Philips","powerSource":3}' from endpoint 1 with groupID 0
debug 2019-10-28T20:47:29: No converter available for '324131092621' with cluster 'genBasic' and type 'readResponse' and data '{"modelId":"RWL021","manufacturerName":"Philips","powerSource":3}'
debug 2019-10-28T20:47:29: Please see: https://www.zigbee2mqtt.io/how_tos/how_to_support_new_devices.html.
info  2019-10-28T20:47:29: MQTT publish: topic 'homeassistant/sensor/0x0017880104092eb5/action/config', payload '{"icon":"mdi:gesture-double-tap","value_template":"{{ value_json.action }}","state_topic":"zigbee2mqtt_cc1352p/0x0017880104092eb5","json_attributes_topic":"zigbee2mqtt_cc1352p/0x0017880104092eb5","name":"0x0017880104092eb5_action","unique_id":"0x0017880104092eb5_action_zigbee2mqtt_cc1352p","device":{"identifiers":["zigbee2mqtt_0x0017880104092eb5"],"name":"0x0017880104092eb5","sw_version":"Zigbee2mqtt 1.6.0","model":"Hue dimmer switch (324131092621)","manufacturer":"Philips"},"availability_topic":"zigbee2mqtt_cc1352p/bridge/state"}'
info  2019-10-28T20:47:29: MQTT publish: topic 'homeassistant/sensor/0x0017880104092eb5/battery/config', payload '{"unit_of_measurement":"%","device_class":"battery","value_template":"{{ value_json.battery }}","state_topic":"zigbee2mqtt_cc1352p/0x0017880104092eb5","json_attributes_topic":"zigbee2mqtt_cc1352p/0x0017880104092eb5","name":"0x0017880104092eb5_battery","unique_id":"0x0017880104092eb5_battery_zigbee2mqtt_cc1352p","device":{"identifiers":["zigbee2mqtt_0x0017880104092eb5"],"name":"0x0017880104092eb5","sw_version":"Zigbee2mqtt 1.6.0","model":"Hue dimmer switch (324131092621)","manufacturer":"Philips"},"availability_topic":"zigbee2mqtt_cc1352p/bridge/state"}'
info  2019-10-28T20:47:29: MQTT publish: topic 'homeassistant/sensor/0x0017880104092eb5/linkquality/config', payload '{"unit_of_measurement":"-","value_template":"{{ value_json.linkquality }}","state_topic":"zigbee2mqtt_cc1352p/0x0017880104092eb5","json_attributes_topic":"zigbee2mqtt_cc1352p/0x0017880104092eb5","name":"0x0017880104092eb5_linkquality","unique_id":"0x0017880104092eb5_linkquality_zigbee2mqtt_cc1352p","device":{"identifiers":["zigbee2mqtt_0x0017880104092eb5"],"name":"0x0017880104092eb5","sw_version":"Zigbee2mqtt 1.6.0","model":"Hue dimmer switch (324131092621)","manufacturer":"Philips"},"availability_topic":"zigbee2mqtt_cc1352p/bridge/state"}'
debug 2019-10-28T20:47:29: Received Zigbee message from '0x0017880104092eb5', type 'readResponse', cluster 'genBasic', data '{"zclVersion":1,"appVersion":2,"stackVersion":1}' from endpoint 1 with groupID 0
debug 2019-10-28T20:47:29: No converter available for '324131092621' with cluster 'genBasic' and type 'readResponse' and data '{"zclVersion":1,"appVersion":2,"stackVersion":1}'
debug 2019-10-28T20:47:29: Please see: https://www.zigbee2mqtt.io/how_tos/how_to_support_new_devices.html.
debug 2019-10-28T20:47:30: Received Zigbee message from '0x0017880104092eb5', type 'readResponse', cluster 'genBasic', data '{"hwVersion":1,"dateCode":"20160302","swBuildId":"5.45.1.17846"}' from endpoint 1 with groupID 0
debug 2019-10-28T20:47:30: No converter available for '324131092621' with cluster 'genBasic' and type 'readResponse' and data '{"hwVersion":1,"dateCode":"20160302","swBuildId":"5.45.1.17846"}'
debug 2019-10-28T20:47:30: Please see: https://www.zigbee2mqtt.io/how_tos/how_to_support_new_devices.html.
info  2019-10-28T20:47:30: Successfully interviewed '0x0017880104092eb5', device has successfully been paired
info  2019-10-28T20:47:30: Device '0x0017880104092eb5' is supported, identified as: Philips Hue dimmer switch (324131092621)
info  2019-10-28T20:47:30: MQTT publish: topic 'zigbee2mqtt_cc1352p/bridge/log', payload '{"type":"pairing","message":"interview_successful","meta":{"friendly_name":"0x0017880104092eb5","model":"324131092621","vendor":"Philips","description":"Hue dimmer switch","supported":true}}'
info  2019-10-28T20:47:30: Configuring '0x0017880104092eb5'
info  2019-10-28T20:47:33: Succesfully configured '0x0017880104092eb5'
debug 2019-10-28T20:47:36: Received Zigbee message from '0x0017880104092eb5', type 'commandHueNotification', cluster 'manuSpecificPhilips', data '{"button":1,"unknown1":3145728,"type":0,"unknown2":0,"time":0}' from endpoint 2 with groupID 0
debug 2019-10-28T20:47:36: Received Zigbee message from '0x0017880104092eb5', type 'commandOn', cluster 'genOnOff', data '{}' from endpoint 1 with groupID 0
debug 2019-10-28T20:47:36: Received Zigbee message from '0x0017880104092eb5', type 'commandHueNotification', cluster 'manuSpecificPhilips', data '{"button":1,"unknown1":3145728,"type":2,"unknown2":0,"time":1}' from endpoint 2 with groupID 0
info  2019-10-28T20:47:37: MQTT publish: topic 'zigbee2mqtt_cc1352p/0x0017880104092eb5', payload '{"action":"on-press","duration":0,"counter":1,"linkquality":111,"last_seen":1572295656894}'
info  2019-10-28T20:47:37: MQTT publish: topic 'zigbee2mqtt_cc1352p/0x0017880104092eb5', payload '{"counter":1,"linkquality":111,"last_seen":1572295656894,"action":""}'
debug 2019-10-28T20:47:37: Received Zigbee message from '0x0017880104092eb5', type 'commandHueNotification', cluster 'manuSpecificPhilips', data '{"button":4,"unknown1":3145728,"type":0,"unknown2":0,"time":0}' from endpoint 2 with groupID 0
debug 2019-10-28T20:47:37: Received Zigbee message from '0x0017880104092eb5', type 'commandOffWithEffect', cluster 'genOnOff', data '{"effectid":0,"effectvariant":0}' from endpoint 1 with groupID 0
debug 2019-10-28T20:47:37: Received Zigbee message from '0x0017880104092eb5', type 'commandHueNotification', cluster 'manuSpecificPhilips', data '{"button":4,"unknown1":3145728,"type":2,"unknown2":0,"time":1}' from endpoint 2 with groupID 0
info  2019-10-28T20:47:37: MQTT publish: topic 'zigbee2mqtt_cc1352p/0x0017880104092eb5', payload '{"counter":1,"linkquality":72,"last_seen":1572295657680,"action":"off-press","duration":0}'
info  2019-10-28T20:47:37: MQTT publish: topic 'zigbee2mqtt_cc1352p/0x0017880104092eb5', payload '{"counter":1,"linkquality":72,"last_seen":1572295657680,"action":""}'

Can you reset the dimmer and try again?

HA-TB303 · 2019-10-29T11:49:21Z

I have tried numerous times, I can't remove and can't succesfully pair and use.

HA-TB303 · 2019-10-29T11:50:33Z

I however use the zstack firmware 1.2. I am reluctant to update to 3.0 since (re)pairing all my zigbee devices is a few hours work :(

Koenkk · 2019-10-29T12:22:03Z

Can you share your database.db?

HA-TB303 · 2019-10-29T12:37:56Z

Is it safe to share publicly?

Koenkk · 2019-10-29T12:45:33Z

Yes; no security critical information is inside.

HA-TB303 · 2019-10-29T12:49:20Z

blub..

database.db.zip

Koenkk · 2019-10-29T13:03:11Z

It looks that the device has been paired correctly (0x00178801103f0ccb), but I guess the actual problem is that you don't see button clicks?

If that is the case, can you try to re-trigger a configure, stop zigbee2mqtt, change "configured":1 to "configured":0 for this device in database.db and start zigbee2mqtt; while starting zigbee2mqtt press buttons on the remote (to keep it awake) until you see Succesfully configured for this device.

HA-TB303 · 2019-10-29T13:09:36Z

zigbee2mqtt:error 2019-10-29T13:08:17: Failed to configure '0x00178801103f0ccb', attempt 1 (Error: AREQ - ZDO - bindRsp after 10000ms
    at Timeout.object.timer.setTimeout [as _onTimeout] (/app/node_modules/zigbee-herdsman/dist/utils/waitress.js:44:24)
    at ontimeout (timers.js:436:11)
    at tryOnTimeout (timers.js:300:5)
    at listOnTimeout (timers.js:263:5)
    at Timer.processTimers (timers.js:223:10))

HA-TB303 · 2019-10-29T13:15:45Z

It works again. I finally reset the device, restarted zigbee2mqtt and kept pressing the buttons again and now it works ;)

Koenkk · 2019-10-29T13:40:02Z

Great!

Garfonso · 2019-12-11T18:54:33Z

@HA-TB303
Hi, I think I might have the same problem like you. Might I ask, how and when did you exactly reset the switch in order for it to react to the configuration attempt? I always get the timeout.

Koenkk closed this as completed Oct 29, 2019

This was referenced Dec 11, 2019

philips hue dimmer not working #2438

Closed

herdsman fails to configure hue dimmer switch ioBroker/ioBroker.zigbee#438

Closed

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Hue dimmer switch not pairing #2224

Hue dimmer switch not pairing #2224

HA-TB303 commented Oct 29, 2019 •

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Garfonso commented Dec 11, 2019

Hue dimmer switch not pairing #2224

Hue dimmer switch not pairing #2224

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HA-TB303 commented Oct 29, 2019 • edited Loading

Bug Report

What happened

Problem

How to reproduce it (minimal and precise)

Debug Info

james-fry commented Oct 29, 2019

HA-TB303 commented Oct 29, 2019

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Koenkk commented Oct 29, 2019

HA-TB303 commented Oct 29, 2019

Koenkk commented Oct 29, 2019

HA-TB303 commented Oct 29, 2019

Koenkk commented Oct 29, 2019

HA-TB303 commented Oct 29, 2019

HA-TB303 commented Oct 29, 2019

Koenkk commented Oct 29, 2019

Garfonso commented Dec 11, 2019

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