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Realsense viewer and python library is not working #9063

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OTS-HOUSTON opened this issue May 20, 2021 · 3 comments
Closed

Realsense viewer and python library is not working #9063

OTS-HOUSTON opened this issue May 20, 2021 · 3 comments
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@OTS-HOUSTON
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librealsense 2.44.0 RELEASE
OS Windows

Intel RealSense Viewer / Depth Quality Tool has crashed with the following error message:

Program terminated due to an unrecoverable SEH exception:
Access Violation!
@MartyG-RealSense
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Hi @OTS-HOUSTON This is a rarely occurring error. As a starting point in investigating your case, could you please check your computer's Device Manager to see whether there are multiple hidden entries for RealSense camera drivers, as described in the link below.

#7185 (comment)

If you only have one camera attached then there should only be a single pair of drivers under the Cameras category of the Device Manager, one driver for RGB and the other for depth.

image

@MartyG-RealSense
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Hi @OTS-HOUSTON Do you require further assistance with this case, please? Thanks!

@MartyG-RealSense
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Case closed due to no further comments received.

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